Linda Cobar

Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

New Jersey Transit

Access Link ADA Services

Customer Service Representative

Aids customers at major terminals and stations, focusing on immediate resolutions at point of contact. Answers questions and resolves issues about service, revenue policies, marketing promotions, company initiatives and other areas to improve the customer’s experience while using NJ TRANSIT’s system.

Acts as an advocate for customers by communicating their concerns to the appropriate department/personnel and entering data into the Salesforce system. Monitors service, trends and conditions that may impact customers, and evaluates and recommends solutions to address problems and improve service.

Stays up to date on service information, revenue policies, special and seasonal services, company initiatives, and alternate transit options.

Assists customers with lost and found articles, including logging, tracking and return of property. Assists with packaging and processing of unclaimed items.

Aids customers and Operations management during special events and services, promotions, holiday periods, disruptions and/or other circumstances, including off-hours when called to work and before/after scheduled work hours.

Provides guidance to Emergency Response Team members and ambassadors during service emergencies. Supports Operations at terminals/stations, assisting customers by making public address announcements (audio and visual) to meet ADA requirements where applicable, monitoring and/or entering messages on information displays, and guiding pedestrian flow and use of escalators, elevators and other access points.

Maintains a professional work environment, wears designated uniform attire, and ensures schedule racks are stocked with timetables as well as educational and promotional materials for customers.

Prepares reports, memos and correspondence, as requested. Performs daily terminal and station inspections, reporting results to Operations, Stations and Revenue, and division management.

VeloSource.

Asylum Seekers Immigrants Row Hotel - Site Manager/Supervisor of Operations

New York, NY

10/2022 - Current

Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.

Accomplished multiple tasks within established timeframes.

Analyzed issues and employed improvement processes.

Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Advocated for staff members and counsel supervisors to identify and resolve conflicts.

Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Completed projects on time and under budget while resolving complex issues for senior leaders.

Quest

Unaccompanied Migrant Children Entered The - Site Liaison Manager

Ocean Beach, CA

03/2021 - 08/2021

Oversee daily operations

Delivered services to customer locations within specific timeframes

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Exceeded goals through effective task prioritization and great work ethic

Demonstrated respect, friendliness and willingness to help wherever needed

Collaborated with team members to achieve target results

Maintained excellent attendance record, consistently arriving to work on time

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Used coordination and planning skills to achieve results according to schedule

Maintained energy and enthusiasm in fast-paced environment

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

Robert Wood Johnson Hospital

Emergency PSR /Insurance Verification

Somerville, NJ

12/2016 - 05/2021

Assisted patients in filling out check-in and payment paperwork.

Took copayments and compiled daily financial records.

Use EMR to schedule appointments.

Balanced deposits and credit card payments each day.

Reviewed and corrected claim errors to facilitate smooth processing.

Explained plans for treatment and payment options.

Applied administrative knowledge and courtesy to explain procedures and services to patients.

RWJ/BARNABAS HEALTH

Centralized Scheduler /insurance Verification

Somerset, NJ

11/2011 - 01/2016

Answered telephone calls to offer office information, answer questions and direct calls to staff.

Received, recorded and addressed incoming and outgoing communication via telephone and email.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Carried out front office duties utilizing data entry skills in framework of medical database.

Obtained payments from patients and scanned identification and insurance cards.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

University Behavioral Health Care at Piscataway

Rutgers University - Piscataway, NJ October 2010 to November 2016

• Ability to navigate Rutgers Departmental electronic systems related to assignment

• Prepares, completes and routes paperwork with 90-95% accuracy within established guidelines and timeframes as evidenced by supervisor.

• Compiles and updates/maintains pertinent data and maintains accurate documentation as noted in records retained on Unit.

• Completes comprehensive reports as directed within pre-established timeframes as noted by supervisor.

• Maintains verbal communication between Unit and other departments in a professional and courteous manner as observed by supervisor and feedback from other Units.

Pediatric Call Center Secretary

St. Peters University Hospital - New Brunswick, NJ June 2000 to 2011

• Coordinates the clerical, registration and reception functions which support the Pediatric Call Center. • Is responsible for data entry into the computer and maintains organization to promote and orderly workflow.

• Greets callers in a professional and courteous manner in order to obtain necessary information to prepare a patient for triage.

• Using the system Centra max a McKesson product. • Knowledge of CPT codes and ICD9 codes.

Managed Care Coordinator

St. Peters University Hospital - New Brunswick, NJ 2000 to 2005

• Helping parents/Doctors find a referred specialist for patient.

• Call insurance companies get precertification for special treatments. • Registration knowledge.

• Working the envoy system.

• Knowledge of CPT codes and ICD9 codes.

2000-2005 St. Peters University Hospital New Brunswick, NJ

Registration

• Obtains personal data, insurance information and financial agreements.

• Obtains signatures on appropriate paperwork to meet Federal, State and JCAHO requirements regarding patient rights, the Privacy Act, release of information and advance directives.

• Obtains copies of insurance cards and signatures to ensure information is available for processing of bills to insurers.

• Verifies insurance eligibility information with insurer.

• Performs clerical duties as needed, including sorting, filing, and mailing

• Performs other duties as assigned to ensure that work in the department is completed in a timely manner.

Saint Peter's Hospital - Pediatric Call Center Secretary

New Brunswick, NJ

02/2006 - 03/2011

• Coordinates the clerical, registration and reception functions which support the Pediatric Call Center.

• Is responsible for data entry into the computer and maintains organization to promote and orderly work flow.

• Greets callers in a professional and courteous manner in order to obtain necessary information to prepare a patient for triage.

• Using the system Centramax a McKesson product.

• Knowledge of CPT codes and ICD9 codes.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Languages

Spanish

Full Professional

ad2y2i@r.postjobfree.com

973-***-****

NEWARK, NJ

Skills

Scheduling and Coordinating

Information Confidentiality

Managing Operations and Efficiency

Customer Service

Staff Management

Greet Guests

Managing Reception

Managing Employee Relations

Managing Laborers

Health and Safety Regulations

Issue and Conflict Resolution

Managed Care

Education

Expected in 09/2024

University of Phoenix

Tempe, AZ

Bachelor of Science: Hospital Administration

Expected in 03/2024

University of Phoenix

Tempe, AZ

Bachelor of Science: Hospital Administration

06/2019

Elizabeth High School

Elizabeth, NJ

High School Diploma

09/1992

Raritan Valley Community College

Somerville, NJ

Associate of Science: Medical Administration

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