PROFESSIONAL SUMMARY:

Career focused on providing professional customer service above and beyond expectations to achieve company goals while effectively leading a team of employees.

SKILLS:

Licensed Community Association Manager

Customer Service

Leadership and Training

Public Notary

IRS Licensed Tax Professional

Finance, Budgets, and Bookkeeping

PROFESSIONAL EXPERIENCE:

Associa Gulf Coast, Inc. – Fort Myers, Florida

Senior Manager / Portfolio Community Association Manger – January 2022 to Present

Managed a portfolio of 20 Homeowner and Condominium Associations, both commercial and residential

Interviewed, hired, and trained every new Community Association Manager in the office and onsite

Held training seminars to educate the Managers on enhancements made to the programs that we use

Oversaw all of the Portfolio Community Association Managers in the office and met with them weekly

Visited every Onsite Community Association Managers to meet with their staff and show leadership presence

Portfolio Community Association Manager – June 2021 to December 2021

Managed a portfolio of 15 Homeowner and Condominium Associations, both commercial and residential

Addressed all work orders, violations, collections, landscaping requests, and scheduled board meetings

Typed and posted agendas, prepared annual meeting notices, and recorded and typed meeting minutes

Provided my Board of Directors with both weekly and monthly manager’s reports to keep them up to date

Prepared annual budgets, bid out contracts, projected increases, and processed insurance renewals

CornerStone Association Management, Inc. – Fort Myers, Florida

Community Association Manager / Office Manager – May 2020 to June 2021

Managed over 20 Homeowner and Condominium Associations while overseeing the entire office staff

Addressed all work orders, violations, collections, landscaping requests, and scheduled board meetings

Typed and posted agendas, sent out all annual meeting notices, and recorded and typed meeting minutes

Processed all architectural change requests, sale and lease applications, and sent out approval or denial letters

Prepared annual budgets, bid out contracts, projected increases, and processed insurance renewals

Avis Budget Group – Fort Myers, Florida

Assistant Fleet Manager – April 2015 to July 2020

Completed weekly reports such as missing cars, aged idle, competition, and reservation/fleet projecting reports

Fleet distribution, inventory management, and managed multiple crews of over 100 drivers

In-fleeted new and de-fleeted used vehicles when their estimated useful life is up to ensure the highest profit

Forecasted reservations daily to project the total number of cars needed by car class at each location

Rover Agent/Dispatcher – January 2014 to April 2015

Checked in rental vehicles and provided Customers with a receipt in a timely manner

Patrolled both the returns bay and the rental vehicle pick-up lot, while directing drivers

Helped customers find their vehicle and assisted with luggage and directions as needed

Inspected vehicles once returned to ensure that they did not require service and were safe to drive

Town of Wheatfield Water/Sewer Department – North Tonawanda, New York

Department Assistant Manager – 2013

Managed a crew of 8 workers and provided them with their jobs/tasks each day

Flushed fire hydrants and tested line valves as a precaution

Prepared work orders for violations throughout the town

Inspected violations after being notified to ensure they are in compliance

International Fiber Corporation – North Tonawanda, New York

Executive Administrative Assistant / Office Manager – 2012 to 2013

Worked customer satisfaction and order fulfillment reports

Prepared year end files for the Customer Service Department and did the filing when needed

Answered and screened phone calls and directed them to the correct party on a daily basis

Managed and assisted the Customer Service staff with customer orders and issues

Andersons Frozen Custard – Amherst, New York

Shift Supervisor – 2010 to 2012

Managed all guest issues, coworkers, assigning breaks and closing jobs

Prepared and cooked food for orders with health guidelines in mind

Took food orders with pleasure from guests and cashed

Served guests a wide variety of ice cream sundaes and drinks

EDUCATION:

Bachelors of Applied Science in Accounting/Business Management

Hodges University – Fort Myers, FL

2019

Associates of Applied Science in Accounting

Niagara County Community College – Sanborn, NY

2013

High School Diploma, Major Course of Study: Accounting/Business Education

Niagara Wheatfield Senior High School – Sanborn, NY

2011

LICENSES:

Licensed Community Association Manager – State of Florida

September 2020 to September 2024

License Number: CAM54421

Public Notary – State of Florida

February 2020 to February 2024

Commission ID: GG 958677

IRS Enrolled Tax Agent

February 2020 to December 2023

PTIN: P02364425

EDUCATIONAL ACCOMPLISHMENTS:

Received a grade of excellence in Financial and Managerial Accounting

Obtained a grade of excellence in Business Management and Communications

Elected President of the Business and Marketing Honors Society

EXTRA-CURRICULAR ACTIVITIES:

Member of COMA – Community Owners Managers & Associates Networking Club, Inc.

Member of CAI – Community Associations Institute

Accepted into the Business and Marketing Honors Society

Acquired a spot in the National Honors Society

REFERENCES:

Heidi Prappas / Licensed Community Association Manager

561-***-****, Known for 5 years

Marie Cardinal / Licensed Community Association Manager

917-***-****, Known for 10 years

Kathy Creger / Community General Manager

239-***-****, Known for 8 years

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