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Delivery Driver Customer Service

Location:
Abuja, Federal Capital Territory, Nigeria
Posted:
January 21, 2024

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Resume:

Atadoga Nicholas Unekwu

*** *** ******* ****** ***** Lugbe2 behind Aso Housing Estate Lugbe Abuja

Mobile: 080********, 090******** Email: ad2y1h@r.postjobfree.com

Objectives

Result oriented and self-motivated individual with good analytical and communication skills. To strive for mastery in existing procedures, provide solutions for lingering problems using acquired relevant skills to enhance organizational values and remain receptive to change in an ever dynamic environment.

Relevant Skills and Abilities

Organizational Skills

•This skill has been developed and demonstrated previous experience of working as a Market Developer for over a year with Airtel Nigeria FCT. I had to attend all my Agents and customers.

•organizational value was upheld in high esteem, where all Agents are up and doing to meet up with daily targets.

Planning and Time Management Skills

•Monthly, weekly and daily KPI are breakdown and shared among Agents and monitored through physical visit, group calls and individual follow up.

•These skill has been demonstrated while working full time Peugeot Automobile Nigeria Limited Kaduna and part time student in Zaria, effective multitask was developed. As a result, I was able to meet strict dead lines in my academic course work and office activities.

Customer Service Skills

•All customers challenge on Smartcash, MBO, Canvasser and SIM related issues are handled professionally which made me the best in AKYC in the State with over 90% and one among best 50 MDs in the region.

•An excellent customer service skill developed from previous working experience as store and inventory Admin Officer while I have to attend to suppliers effectively.

Interpersonal Skills

•The ability to relate well with people of different background and ages as I have to develop a good listening ability and respect for diverity and inclusion at several electoral engagement.

•This has been demonstrated in my work as a Minister of the Gospel serving as a Youth Pastor.

Communication Skills

•As voters Registration Officer i was enable to communicate with people in their local language (Hausa)

•Excellent vibrant skills has been developed through group presentation and teaching all my Agents and customers about Smartcash and product.

Administrative Skills

•This is been demonstrated over time while working as an Administrative Officer in more than two organization. Main duties carried out includes: Handling all correspondents, Representing the managing Director in a meeting, Drafting of Letters and Mediate between the management and the work force

Accountability Skills

•As a Store Admin officer taking ownship of all stock in shsre of responsibility to account for the in and the out of stocks in accordance with the organizational policy.

•As the persiding officer1, this skill will demonstrated in making sure all electoral materils and personal is accounted for, during and after the exercise.

Initiative

•While working as an Administrative Officer all documents had to be proof read before sending to the Principle Partner. My ability to pay attention to details was demonstrated when taking minute at all meetings.

•In discharging my duties as an Admin and Persiding Officer abililty to work in a competent and committed manner as a well trained professional was demonstrated in result delivery.

Team Player

•This is been demonstrated by leading my Agents for group activation of sim card and public awareness of other Airtel products.

•Ability to coordinate and manage large crowd at 2011 and 2015 General election at the polling Units as the Presiding Officer while working as an INEC Ad hock Staff.

I T Skill

•Excellent Working knowledge of MS word, Excel, website Design, Power Point, Internet and Email, developed and demonstrated through work experience and studies. Am willing to learn new technology.

Relevant Working Experience

2002-2007 Peugeot Nigeria Limited Kaduna- Store Admin.

•For the period of one year while working as Inventory Officer has enabled me to develop good record keeping and team work skills

•I have also been responsible for reporting any damaged items and short stocks to procurement department for replacement and re-ordering of stocks. Have developed verbal and written communication skills.

•I have developed an inter-departmental relationship by effectively linking up two or more departments as a chain in operation, as result demonstrate inter-personal skills.

•I have also been responsible for inspecting the quality and quantity of all materials supplied, as result developed initiative and verbal communication skills.

•As a result of working at the store has enabled me to developed customer service skill while attending to suppliers and potential suppliers.

•I have also been responsible for system update by imputing all stocks received, stocks issued out, stocks damaged and stock rejected has enable me developed good IT skills for the use of computerized information systems.

2009-2015 INEC AD-HOC STAFF

• Voters Registration: INEC Ad-hoc staff in collecting and computing individual personal data for the puepose of generating his or her Voters Card, this had enable me show respect for diversity and Inclusion.

•Conduct Election. served as Persiding Officer 1, in all the general elections in Kaduna and Abuja (Presidential Elections)also in some state governorship election. Professionalism and Teamwork, Core Competencies and Communication,Integrity and transparency,Result Delivery and Accountability. all these Behavioural Competencies were tools used in discharging my duties to my father land.

2012-2014 Shasam Designs Group -Architectural Firm Administrative Officer

•Responsible for employee related issues and taking part in the recruitment, selection process and being a member of the interview panel has enabled me developed and demonstrate interpersonal and verbal communication skills.

•I have also been responsible for booking appointment for contractors and clients to see the principal partner.

•Handling all office correspondents has helped developed my writing and fast typing skills.

2014- 2021 Self-employment

. Uber driver

. Protry farming

. Estate Agent

. Author Books

2022 - 2023 Airtel Nigeria As flied sales executive SmartCash payment Bank

. Responsible for public awareness of the services

. Educating Airtel Agents on how to create and fund wallet for Airtel customers.

. Filling of daily reports on Google form (Data Entry)

. Onboarding on new Agents into the system.

. Monitoring and Analysing POS operation within my are of coverage.

. General supervision of all Agents within signed locations.

. Data Analysis.

2023- 2nd December. Market Developer Airtel Nigeria Abuja Lugbe Sales Area

Education:

2019

Global Member Bronze

The Global Project Professional Society

United Kingdom 13th October, 2019

2018

Institute of Human Resources Management

Special Training on website design

2008-2010

Federal Polytechnic Kaduna

(ND) National Diploma in Public Administration

2003-2005

Nuhu Bamali Polytechnic Zaria

(OND) Ordinary National Diploma in Purchasing and Supply

2001-2002

Bouyeat Computers Institute Kaduna

Diploma in Data Processing and structural Programming

2007

Supreme International College Kaduna- WAEC

Training

2002 Internal Inventory (PAN Institute)

2003 Human Relation (PAN Institute)

2006 Advanced Store Keeping (PAN Institute)

2012 Human Resource Management

References

Available on request



Contact this candidate