Lashundra Bell

Atlanta, GA *****

ad2y1g@r.postjobfree.com

+1-678-***-****

My objective is to obtain a position that I may excel in the company beyond expectation and apply my customer service skills that I may learn and grow with the company. Work Experience

Concierge

urbanity - Atlanta, GA

March 2023 to Present

• Greet each and every guest who walks in

• Collect information from each guest

• Answer inbound/outbound calls

• Scan and file documents

• Make daily Reports throughout the day

Medicare Enrollment Specialist Work From Home

Wipro - Atlanta, GA

April 2021 to March 2023

• Sign into each system

• Handle all applications complete 5-10 apps a day.

• Provide advice and determine candidates eligibility for programs

• Collect personal info n store in computers

• Verify candidates info make sure customer doesn’t have any duplicate applications

• Provide customer info on Part A, Part B, Part C AT&T Sales Representative

VXI Global Solutions - College Park, GA

April 2019 to April 2021

• Professional comportment and demeanor

• Outstanding verbal communication skills

• Ability to build rapport utilizing effective probing questions

• Ability to learn product knowledge and troubleshoot to ensure quick resolution • Intermediate knowledge of computers and MS Windows

• Ability to navigate multiple screens/programs

• Ability to multi-task

• Ability to type 25 wpm

• Ability to follow direction and accept coaching

• Self-motivated and upbeat

• Desire to work in a team environment achieving personal and team goals

• Ability to work flexible hours, including weekends and evenings as required Dispatcher/Customer Service Rep

Southeastrans - Atlanta, GA

July 2017 to April 2019

My job duties was: answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS

Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.

Places orders in computer system.

Provides information for provider, along with projected service times. Transfers calls to appropriate regional team members. Identifies, researches, and resolves issues using the computer system. Follows-up on customer inquires not immediately resolved. Completes call logs and reports.

Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner. Provides support to other company departments and offices regarding trip assignment. Ensures short and long range planning is performed to identify trips that require eligibility verification. Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner. Follows company policies and procedures

Performs other duties as assigned.

Dispatcher

TriMark - East Point, GA

August 2015 to July 2017

Responsibilities:

Answer emergency and non-emergency calls and document important information. Respond to any issues and follow-up by coordinating with the appropriate departments or field units. Operate and manage a multi-line telephone console system. Respond to queries related to products and deliveries. Use the radio, phone or computer to direct crews and other field units to the appropriate sites. Prioritize and organize calls according to urgency. Supervise the route and status of field units to prioritize their daily schedule. Maintain and update call logs, call records and other important documentation. Clerk

Quiktrip - Atlanta, GA

May 2013 to August 2015

Maintain store merchandise and cleanliness, provide customers with amazing service. Exchanged returned merchandise for customers quickly and efficiently.Received and processed cash and credit payments for in-store purchases.

Education

Diploma in creekside

2010 to 2013

Skills

• Time-management skills

• Driving

• Excellent people and customer service skills

• Ability to work in a fast-paced environment and remain calm while doing so

• MS Word, Excel and Access

• Technical Support

• Delivery Driver Experience

• Box Truck

• Complaint Handling/Dispute Resolution

• Good leadership skills

• Dispatching

• Good decision-making and problem-solving skills

• Great attention to detail

• Customer service

• Sales

• Typing

• Leadership

• Microsoft Access

• HR sourcing

• Visual Basic

• Technical support

Contact this candidate