Ramakrishna Vuyyuru

ad2y1e@r.postjobfree.com

Mobile# 612-***-****

SUMMARY

17+ years of diverse experience in Information Technology with Software Quality Assurance on Client/Server, Web, Mobile applications.

Good testing experience on Banking & Financial Services, Insurance and E-Commerce domains

Good testing experience on Marketing, Online Banking, Brokerage, CRM, Salesforce, Insurance and Mobile applications.

Good experience in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Test Processes.

Expertise in Waterfall and Agile Test Methodologies

3+ years of experience as a Tester

10 + years of experience as a Test Lead and Test/QA Manager

4+ year of experience as Test Lead for UAT (User Acceptance Testing)

3+ years of experience with Mobile Applications (Ameriprise & US Bank Mobile Apps)

Running of automated regression suite by using Selenium WebDriver

Worked on the CSI, IDM tool to reset the password for the Advisors, Clients if the passwords.

Have experience on User ID, Password management, password expiry, basic minimum password guidelines and worked on CSI, IDM tools for resetting the passwords and CA AuthZ tool for unlocking MFA question and answers

Manual testing of the application which predominantly includes Role based & profile based testing

Use of Developer console & workbench to retrieve backend values

Configuration testing of admin features and functions

Have experience with the LDAP and Active Directory Groups to provision the permission to access application based on their roles

Experience on API Testing by using SOAP UI and Postman automated Web Services by using RestAssured

Extensive Experience in Test Estimations, Test Strategy, Test plan, Test scenarios, Test Cases, Query Tracker, Requirement Traceability Matrix, Defect Report and Test Closure/Summary/Final Report, Reviews, Defect Management, Status Tracking and Resource Management

Participated in App Functional, BC, Lower OS and Flagship Devices Testing

Expertise in working Agile Methodology (Scrum).

oExperience in Agile Management tools like Version One, Jira and Rally.

oInvolved in Story Pointing, Sprint Planning and Retrospective.

oDiscussing what went well, what went wrong and what could have been better during sprint retrospective.

Hands-on experience on full life cycle including Ad-hoc, Smoke, System, Integration, Compatibility, Database, XML, GUI, Functional, Regression, Security, User Acceptance testing

Good Experience on Compatibility testing like Cross Browser and Devices testing on different Platforms and Operation Systems.

Extensive Experience with Offshore and Onshore model

Managed, led and worked on HP Quality Center (ALM) for Test management and Defect management activities, and created separate Test sets for each test cycle in each release for Programs and Projects

Extensive Knowledge on DevOps concepts

Conducted the Defect Triage meetings and Experience in performing the root cause analysis on the defects

Extensive experience on the Defect Report, Daily Test Execution Status Report and Weekly Testing Status Reports preparation and circulated to the Stakeholders, Business, Development and Testing teams.

Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization.

Involved in Integration testing between the applications one system to another system through MFT, JSON, MQ Interfaces and Webservices

Highly motivated worthy team player with ability to lead, manage and work in all environments

Worked with QA Manager, business people, developers and systems analysts to aggressively develop deep dive understanding of product suite from a technical and a functional perspective

Proven ability to support multiple projects under tight deadlines often with competing priorities and complexities and ability to work independently.

Ability to effectively communicate utilizing interpersonal skills, self-motivated, quick learner with strong analytical and problem solving skills

Experience in data validations for Batch and ETL (source and target files)

Successfully managed complex Agile projects with rapidly evolving requirements.

Expertise in writing SQL queries

Experience in setting up QA process in different projects.

Mentor junior team members on the application, validation and process improvements and Involving in Best Practices and value adds

Extensive Knowledge on Salesforce Admin

Successfully managed/handled multiple projects at the same time

Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences and record for coordination between globally located teams.

Closely worked with Performance testing for Web Services Testing and Other Applications

MANAGEMENT SKILLS

Successfully Led and Managed VCM to UCM Migration Program with team size of 18 at Offshore and 2 at Onsite and delivered the Project under stringent timelines and high pressure

Successfully managed Hydra Alerts Evolution1.0 Program for Email and Text Alerts which consist of 40+ Cross Commit applications

Successfully managed and executed agile and waterfall model projects at the same time

Conducted Technical Interviews for the candidates as part of recruitment process, coordinating with Managers for Budget activities, coordinating with Project Managers in arranging for internal training whenever necessary

Coordinated with the team members and getting the work done within the time constraints, Mentoring and motivating the team members in their career prospective.

Handled Bonus, Promotions and Appraisals for the team, resolving conflicts/differences of opinions among the team members and test leads and making them focus on project delivery.

Worked on the RFPs responses and estimations

TECHNICAL SKILLS

Languages: VB, Core Java

Test Management Tools: HP ALM, Clear Quest, RTC, JIRA

Automation Tools: Selenium

Configuration Management Tools: VSS, TFS

Operating System: Windows, iOS and Android

Database: PL SQL, SQL-Server

Web Technologies: VB Script, HTML, XML

Others: Microsoft Office, Visio, SharePoint

EDUCATION

Master of Computer Applications (MCA) - 2002 Kakatiya University, Warangal, India

Bachelor of Science - 1999 Kakatiya University, Warangal, India

CERTIFICATIONS AND AWARDS

ISTQB Certified

Most Valuable Performer

Pillar of the Excellence

Gold Shied Award

PROFESSIONAL EXPERIENCE

Responsibilities: -

Involved in user & business requirement walkthroughs with the business, development and other cross commit teams.

Knowledge Transfer from the client to the team and obtain the technical knowledge and share it with the team

Participated in the business, functional requirements review meetings with Business, Development Teams

Worked on manual testing on Mobile Device and Tablet testing for application.

Prepared the Requirement Traceability Matrix, Test Scenarios, Test Cases and Test Summary Report.

Review the Test Cases written for integration and functional testing as per the scenarios created.

Involved in Defect Management, Defect Reporting and Defect Aging analysis

Verified the Application Instance, Service Deployment Status, Health Check of Service and also verified Logs for Service Request, Response and Error Codes in DCOS

Preparing Defect analysis report and sending the status report of the project on a weekly basis.

Conducted and provided the walk through on all deliverables with all the audiences like Business, Business Analysts, development and testing teams for the approvals.

Participated in reviews and sign offs for all the testing artifacts.

Expertise in working with various salesforce standard objects like Accounts, Contacts, Opportunities, Cases, Leads and also custom objects

Experience in testing Salesforce workflows & approvals, assignment rules, users, profiles and roles, page layouts, list views, public groups, custom reports, Dashboards

Involved in testing the salesforce application, tested users, roles and profiles, standard objects and custom objects

Involved in testing reports and dashboards, page layouts, list views, custom tabs, custom fields, validation rules

Imported and exported data into salesforce using Data Loader

Tested accounts, contacts standard objects on Salesforce.

Tested users and profiles, page layouts, list views and custom objects

Experience in testing of custom Tabs, custom Objects, custom Fields, Page Layouts, Workflow Actions and Approvals, custom reports, Dashboards, Visual Force Pages, Apex Classes, Controllers & Triggers and various components as per the client and application requirement.

Prepared the daily status report, weekly status report and monthly dashboard of the program and circulated to Program Manager and Stakeholders

Monitor and managed Quality Process, Requirements and Program schedules.

Co-ordinated with 40+ cross commits to track the Test execution status and issues

Provided and Managed the test data for all 40+ cross commits

Executed and Led the Program End to End testing which consist of 40+ cross commits.

Maintained and archived project documents and templates that need to be agreed upon.

Provided technical assistance to the team members as and when needed.

Managed and worked on Test Data Setup by coordinating with different Cross Commit teams

Identified Test data requirements / characteristics based on requirements and worked with the test data team in getting data on time and doing a sanity check on test data before test execution starts

Participated in Standup calls on daily basis with Scrum Master, Application Developers, Testing Team and Product Owners on daily basis to provide the status, issues and risks associated to the tasks.

Participated in discussions with Scrum Master, Application Developers, Testing team and Product owners to analyze the requirements and provide the Story Points for particular Story in Sprint backlog grooming session.

Participated and created tasks in JIRA/Version One for the stories which are planned for particular sprint as part of sprint planning meeting.

Worked on the Test Data requirements in the discovery phase for featured Sprints

Involved in ETL testing and validated the ETL extracted files based on the transformation logic and business rules

Involved in validating the IBC controls, data in the source and target files after ETL extracting the data from the Source files.

Involved in Batch testing and validated the feeds which are sending /receiving to downstream / upstream or different cross commit applications through MFT after running the batch jobs

Involved in Database testing to validate the data in the Source and Target tables after running the scheduled jobs.

Responsible to retest defect fixes and perform Regression test around defect fixes and update defect reports in each build

Driven the Defect triage calls and Testing status meetings with project and all cross-commit teams, and circulated the meeting minutes to all the stakeholders

Co-ordinated with various development teams during test execution for defects resolution.

Co-ordinated with all Product Partners (stakeholders) in completing test execution on time and BLAT sign offs

Participated in production validation after implementation.

Validated the data in application against the Mainframe screens to make sure that data is accurate

Validated the data in respective application databases which got populated through data relationships in mainframe screens after running the respective batch jobs

Closely interacted with the Business for clarifications on the requirements on daily basis

Involved in Integration testing between the applications one system to another system through MFT, JSON, MQ Interfaces and Webservices

Communicated timelines, progress, risks and delays back and forth from the team to the client and vice versa

Supported Business teams for completing UAT by providing required test data

Managed collaboration between Onsite and Offsite Testing Resources

PROJECTS

Project Name: Client Web Portal (Secure Site) Dec 2018 – Nov 2023

Client Name: Ameriprise, Minneapolis

Role: Test Lead

Domain: Banking & Financial Services

Testing Methodology: Agile Methodology

About the Project: Secure Site is migrating from old platform to new platform with new look and feel, as part of this below items are migrated as of now:

> Profile and Preferences.

> Total View – Aggregation of Accounts

> Digital Collaboration( Advisor Flyout & Meetings)

Project Name: Mobile and Online Banking Platform Sep 2017 – Dec 2018

Client Name: US Bank, Minneapolis, Minnesota

Role: Sr. Tester & Test Lead

Domain: Banking & Financial Services

About the Project: The IRA Contribution/Distribution project expands money movement capabilities for clients to make IRA contributions/distributions on Digital Channels (OLB and Mobile)

IRA Contributions:

Customer with and IRA will be able to make Contributions from their INV and DDA accounts that are Immediate, Future Dated or Recurring (IRA contribution Rules apply).

IRA Distributions:

Customer with and IRA will be able to make Distributions from their IRA that are Immediate, Future Dated or Recurring (IRA distribution Rules apply).

Project Name: Salesforce CRM - Contact Manager & Ameriprise Advisor Center Nov 2014 to Sep 2017

Client Name: Ameriprise, Minneapolis

Role: Sr. Tester & Test Lead

Domain: Banking & Financial Services

About the Project: Contact Manager:

The overall aim of Advisor CRM program is to deliver a solution that enables Ameriprise advisors to serve more prospects and clients effectively, run an efficient and compliant practice, and execute elements of the Ideal Practice Model. This project objective includes Creating a new Salesforce CRM application for field advisors, Setup access and authorization for field user access. Integrate with Ameriprise Advisor, Client and Account information. Migrate data from current CRM tool (Contact Manager) and Migrate Contact Manager users to new Salesforce CRM tool. Integrate with existing applications and data feeds

AAC:

Ameriprise Financial (AMPF) Business (Business Partner) and Ameriprise Technology Partner undertaking an effort to implement AAC and Customer Relationship Management (CRM) capabilities for its P1 & P2 and P4 platform advisors along with Home Office users.

Ameriprise Advisor Center is a customization of the Salesforce CRM. It is an effective CRM (Customer Relationship Management) Application. AAC is a Web based application customized in Salesforce and used by Ameriprise Advisors, according to the Ameriprise requirements. AAC is an Electronic data management tool that will help advisor to manage his Contacts, Calendar, Activities, Mailing, Templates, Reports, Appointments, Correspondence and Tasks etc. The project involves all the phases in SDLC life cycle.

Project Name: Client Mobile – Ameriprise App April 2015 – July 2016

Client Name: Ameriprise, Minneapolis

Role: Test Lead

Domain: Banking & Financial Services

Testing Methodology: Agile Methodology

About the Project: It maintains leadership positions in each of core business segments: Advice & Wealth Management, Asset Management, Annuities and Protection. The App imprints its footprints in Mobile world. This Financial App is the free app for Android and iOS and gets on-the-go access to accounts and advisor. The Features in the App are Check account details—brokerage, credit cards and more, View total asset value, account balances and recent transactions at the account and portfolio levels, View portfolio allocation and progress, Deposit checks quickly and securely into your eligible Brokerage Accounts and Managed Accounts, Research market news and security quotes, View and send email to your advisor and others using Message Center, View your most recent To Dos, Connect with the financial advisor, Find an financial advisor, Mobile Deposits and EMM(Money Movement ACH in/out).

Program Name: Hydra Alerts Evolution1.0 & 2.0 (Email & Text Alerts) Nov 2013 – March 2015

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 5

Role: Program Test Manger (SIT, End to End and UAT)

About the Project: Ameriprise Financial, Inc. is a diversified US financial services company. Ameriprise Financial engages in business through its subsidiaries, providing financial planning, products and services, including wealth management, asset management, insurance, annuities and estate planning. Alert Evolution Program is a comprehensive solution designed to provide client the ability of control what alerts they receive, what channel (Email or Text) they receive them and the timing of those alerts.

Project Name: Online Banking Platform Sep 2012 – Oct 2013

Client Name: US Bank, Minneapolis, Minnesota

Domain: Banking & Financial Services

Team Size: 1

Role: UAT(BLAT) Test Lead

About the Project: The internet channel is a key contributor to driving organic growth by deepening customer relationships and delivering a superior cross-channel customer experience. As a result, U.S. Bank has embarked on a major corporate initiative to refresh the Internet Channel. The Project is to document & implement the online banking and money movement platform as part of the overall internet channel refresh program on the Corillian, a Fiserv product, the software framework used for the Online Banking Platform.

Project Name: PCI Audit Credit Card CID Storage Elimination June 2012 - Aug 2012

Client Name: RadioShack, Fort Worth, Texas

Domain: Retail

About the Project: As per PCI Audit finding, RadioShack systems must be modified to eliminate storage of Credit Card CID number for any length of time. In the new process, the Commercial Sales Order entry screen will be modified to perform Full Credit Card Authorization in real time through BANTEC Authorization service.

The following systems are involved as part of this project: Commercial Order Entry, Order Management System (Tandem), BancTec, Distribution Center, Daily Report (DR), PeopleSoft, Accounting System

Project Name: CRM - Contact Manager & Ameriprise Advisor Center Nov 2011 to May 2012

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 4

Role: Tester & Test Lead

About the Project: Ameriprise Financial (AMPF) Business (Business Partner) and Ameriprise Technology Partner (Tech Partner) and EZ Data (Vendor Partner) are jointly undertaking an effort to implement AAC and Customer Relationship Management (CRM) capabilities for its P1 & P2 and P4 platform advisors along with Home Office users.

Ameriprise Advisor Center is a customization of the Smart Office Application of the EZData. It is an effective CRM (Customer Relationship Management) Application. AAC is a Web based application customized by EZData and used by Ameriprise Advisors, according to the Ameriprise requirements. AAC is an Electronic data management tool that will help advisor to manage his Contacts, Calendar, Activities, Mailing, Templates, Reports, Appointments, Correspondence and Tasks etc. The project involves all the phases in SDLC life cycle. Various technologies involved in the project are Java/J2EE.

Program Name: VCM to UCM Migration Jan 2011 – Oct 2011

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 20

Role: Program Test manager(SIT & End to End)

About the project: VCM-UCM project is a migration project where content will be migrated from VCM to UCM. At present there are six applications which are receiving content from VCM. Along with this migration, portal migration is also happening in parallel. This Project has going on in 3 waves. Each wave contains 40 to 50 Content Data Types and respective content items which need to be analyzed, designed and built freshly in UCM Tool. And need to validate the Sites, Channels, Permissions and workflows structure in the UCM Tool, which should be same as in VCM currently.

Currently six projects in Ameriprise are using VCM Tool and those applications are My Financial Accounts, Service Online, Auto Online, Home Online, Advisor Compass and River source applications. However VCM is going to discontinue support for this in another couple of months. With this into consideration, there is an obvious need to migrate all the six projects which are dependent on VCM.

VCM-UCM migration project is involved in phases including Requirement Gathering, Analysis, Design, Development, Unit Testing, System & Integration Testing, Performance Testing, Implementation, Post Implementation Support and Maintenance. Technologies used in the project are UCM Tool, Life ray Portal, WAS 7.0 and Oracle database.

Project Name: LMS DB Migration May 2009 – Oct 2010

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 3

Role: Tester & Test Lead

About the Project: Marketing Lead Management System (LMS) system is a complex series of processes and systems designed to deliver leads to the field. Actual Lead Management is a small portion of what LMS does. LMS is the system for generating, distributing, reporting and analysis of all corporate office generated leads & tax leads.

Lead Management System (LMS) is a web-based application built on a Java platform that uses Sybase 11.9.3 as the database.

The Project is to migrate the LMS application from Sybase to MS SQL Server 2005 and also move the batch processes from the Minneapolis Data Center (MDC) to Application Server at St. Louis (STL) location.

The leads obtained from the campaigns are tracked closely by the advisors. Lead information such as information on the leads, follow-up required to be taken for the lead, source of the lead, etc is maintained in Lead database.

Project Name: Marketing On Demand May 2009 – Sep 2009

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 2

Role: Sr. Tester & Test Lead

About the project: Provide advisors with capabilities they’ve never been able to do themselves before: order cold calling lists, order direct mail for RFC offers, order direct mail for seminars, and order HTML emails and HTML newsletters personalized with their information and improve the technology advisors use to conduct marketing activities.

Improve capabilities that advisors have been able to do but have been dissatisfied with the current process: Ordering Direct Mail and Direct Mail Newsletters on Express Marketing.

One key dissatisfies is with the client information stored in the system: it’s only updated on a monthly basis and does not contain the preferred name information from Contact Manager. Advisors will be able to use up to date information to send communications to consumers.

Project Name: PPP, NLTP & LRTP Nov 2008 – April 2009

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 4

Role: Sr. Tester & Test Lead

About the project: Ameriprise Advisory Services Inc. is the name given by Ameriprise for the H&R Block financial advisors. Ameriprise Financial acquired H&R Block financial advisory services during Q4 of 2008.This project is a part of Ameriprise and H&R Block integration. Preferred Partner program is the process of partnering the tax professionals and franchises with financial advisors. Every Tax professional in H&R Block can be partnered with a financial advisor. Every Tax Professional in H&R Block can be partnered with Financial Advisor through Non-Licensed and Licensed partnering systems. And this program is already in use by the Financial Advisors of H&R Block, and the scope is to roll out for the Financial Advisors from Ameriprise by end of 2009 i.e. before 2009 tax season begins. Till now this program is using by only H&R Block financial advisors and the plan is to rollout this with all Ameriprise advisors by end of 2009.

Objectives of this project:

1.Migrate NLTP & LRTP web application and related database to Ameriprise environment

2.Integrate NLTP application and related web services with data power to communicate with SALVA PPW.

3.Integrate SSO for both the applications

4.Integrate NLTP and LRTP applications with advisor compass so that it will be accessible to all Ameriprise advisors including AASI

5.Integrate H&R Block tax referral prospect source in LMS, Contact Manager, New Client, COLA and AIM

6.Consolidate lead to Client conversion data with Tax Pro references for Gift Cards to Tax Pros.

Project Name: AASI Tax Leads August 2008 - April 2009

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 4

Role: Sr. Tester & Test Lead

About the Project: As a part of Ameriprise acquisition of the HRBFA, HRB advisors and Tax Leads routing process are to be incorporated in to the Ameriprise Financial field. In order to accomplish these objectives, these advisors will need to utilize the Ameriprise Financial Advisor Technology Platform and force and LMS handles the processing and routing of the Tax Leads that it gets from HRB.

The AASI LMS Tax Leads project introduces enhancements to the existing LMS system to process the clients (Tax Leads) that LMS gets from HRB. LMS receives the Tax Leads feed from HRB, processes the file and sends the Tax leads to Axiom for LVS process along with the other vendor responders. LMS lead assignment business rules will be modified to incorporate AASI filters like Global filters, priority for AASI advisors, restricted assignment based on the advisor accepted new lead count.

Tax leads assignments details will be sent to CM along with the other lead information. Tax Leads will also be included in other feeds that LMS send to AAC, AIM.

Project Name: Advisor Compass Jan 2007 – July 2008

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 6

Role: Sr. Tester

About the project: The existing Al-Jazz portal addresses few requirements of the advisors and is not focused on Advisors, their work or their clients. It appears as a large message board for news and information about Ameriprise and financial markets. The Advisor Portal Redesign project is aimed at redesigning the existing Advisor Link Jazz (Al-Jazz) portal to address Advisor concerns, to improve Advisor satisfaction with Ameriprise new tools & Technology and to provide an attractive and compelling portal which easily connects advisors with the tools and information they need to serve their clients by using VCM (Vignette Content Management)

Project Name: CWR (Client Web Redesign) March 2006 – Dec 2006

Client Name: Ameriprise, Minneapolis

Domain: Banking & Financial Services

Team Size: 7

Role: Sr. Tester

About the project: The Client Web Redesign Project will address usability issues and competitive gaps in the current three site configuration of Financial Accounts (FA), Banking (Bank) and Online Brokerage (OLB). The Project will deliver a single site user experience with a consistent visual design and flow throughout the client website.

Client Online Documents Enablement – Phase I & II project is to allow user to view their consolidate statements online in PDF format. As of now, user gets their statements in hard-copy. This project will allow user to view same statements online in PDF format. Phase II will utilize My Financial Accounts (FA) to provide client’s access to a client’s most recent Tax Statements. The first tax year that tax statements will be available online in Financial Accounts for clients will be tax year 2006. History of tax statements will accrue (up to 3 years) as new tax statements become available.

Project Name: Pafax June 2005 – Jan 2006

Client Name: Pronex, UK.

Domain: E-Commerce

Team Size: 1

Role: Tester

About the project: Pafax purely application model and content management trusted online shop. Spicers and Ingram are providers to supply products data, images.

The application provides on line catalogs for providers Spicers and Ingram who are huge wholesalers in UK for different products like Office Supplies, Furniture, Technology and Print & Web services etc., The application having "Admin module”,” Content management module", "Customer & Shopping process module” and ”Inventory Module”. The admin module has the general application administration features and the order validation process, payment status update. The customer module has the features like registration, payment method setups and shopping cart process powered with SSL. The Content Management module has the features like Customizing home page, domain home page, product list page, search page, category page, product details page etc. on schedule basis. The Inventory module has the features like add the products, suppliers, manufactures and Accessories along with Pafax price details in to the database.

Project Name: IB-Quest (Internet Based Questionnaire) August 2004 – May 2005

Client Name: Nibelungen-Festspiele GmbH, Germany

Team Size: 1

Role: Tester

About the project: IB-QUEST is an Internet Based Questionnaire developed in multi languages. The system allows companies to trace the quality of their training’s and seminars. The system consists of three modules namely Questionnaire, Master Data Maintenance and Reports along with enhancements, which include on-line help system and multilingual use of the System. Questionnaire: In this part we can create the Answers, Questions for the questionnaire. We have the options for formatting the questionnaire too like in the display part the questionnaire. Master data: In this part we will store the information regarding the application handler. It’s like admin part of the Application.

Report: The reports will be generated reports for the each questionnaire depending on the feedback received for the questionnaire by the participants.

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