Customer Service Representative
Resume:
Josephine Finau
West Valley City, UT 84119
*****.****@*****.***
Objective
I am currently looking for a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of customer service experience in your organization. I offer excellent oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Skills
● Exceptionally fast learner – eager to learn and develop knowledge and experience
● Organized and detailed
● Able to meet and follow directions and meet new challenges
● Strong writing skills
● Dedicated to learning new skills
EXPERIENCE
StubHub, 173 S Election Rd, Draper, UT 84020—Customer Service Representative October 2023-January 2024
Excels at Multitasking (ability to move between programs while holding a seamless conversation with the customer). Call control Ability to control the call to direct the customer efficiently to the proper resolution of their issue.
Delta Airline, 3842 W 1200 N, Salt Lake City, UT 84116-Customer Engagement Supervisor July 2021-August 2023
· Assisted frontline agents to resolve escalation calls.
· Answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products.
Sentinel Security Life Insurance Co, 1405 W 2200 S, Salt Lake City, UT 84119—Customer Service Representative
December 2020-July 2021
Handle incoming calls assisting customers with their annuity. Process annuity tasks for requests customers send in. Process payments, surrender, transfer etc. in a timely manner. Select Portfolio Servicing, Inc.3217 Decker Lake Dr, West Valley City, UT 84119—Loss Mitigation Representative November 2019-August 2020
Handle incoming calls assisting customers with their annuity. Process annuity tasks for requests customers send in. Process payments, surrender, transfer etc. in a timely manner. FedEx Services, 5420 W 2100 S Salt Lake City, Utah 84120— Package Research & Recovery Agent January 2018-November 2019
In an effective and timely manner I provided customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments. Effectively use the internet and other resources to research shipments and ship them to the rightful owner.
Wells Fargo. 5201 Amelia Earhart Drive Salt Lake City, UT 84116— Customer Service Representative May 2016 - November 2017
Took inbound calls, assisted customers with financial banking needs online. Assisted customers with navigating through the website or mobile app and resetting passwords. Assisted customers with account balance questions and transfers.
ADP, 2835 Decker Lake Dr, Salt Lake City, UT 84119—Customer Service Representative October 2015-February 2016
Answer high volume incoming calls from customers. Used different systems to assist in answering customer's questions. Gather information to assist callers with their questions and/or issues. Escalated calls to proper department for further assistance if needed.
C3 Customer Contact Channels, 5215 Wiley Post Way, Salt Lake City, UT 84116—Customer Service Representative
August 2015-October 2015
Professionally handle high volume incoming inquiries from customers, clients, and services. Gather information to fulfill customer needs and educate customers on service and products. Resolve customer issues via one call resolution guidelines and/or escalated process.
Education
Everest College—3280 W 3500 S Salt Lake City, UT
84119, Associate Degree—Business Administration
References
References available upon request
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