Hope Townsend

Clearwater, FL *****

ad2y0z@r.postjobfree.com

+1-859-***-****

Work Experience

Sr. Loan Processor

OneTrust Home Loans - San Diego, CA

June 2020 to Present

1. Review initial loan approval and incoming documentation and work with borrowers to gather appropriate documents.

2. Perform welcome calls With borrowers within department time frames. 3. Ensure all loan documentation is completely accurate,verified,and complies with company policy 4. Review credit reports a buyer and verify borrowers credit history in terms of debts and payments. 5. Ensure approval falls within established lending guidelines. 6. Perform duties of Conventional, USDA, FHA and VA loan processing, closing and preliminary underwriting.

Includes interacting with escrow, title company, sales, design center, and borrowers in the closing of the loans.

Process loan applications from initial set-up through funding, Sr. Loan Processor

EAGLE HOME MORTGAGE - Clearwater, FL

February 2013 to June 2020

Perform duties of Conventional, USDA, FHA and VA loan processing, closing and preliminary underwriting. Includes interacting with escrow, title company, sales, design center, and borrowers in the closing of the loans.

Process loan applications from initial set-up through funding, Communicate with New Home Consultants, borrowers and associates in a professional, courteous manner.

Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy and efficiency. Learn and maintain knowledge of different loan programs and corresponding computer system codes. Maintain status and information within processing software system. Update codes, status dates and loan information for reporting as needed.

Submit a document ready loan to the closing dept at least 48 hours prior to the scheduled closing date / time to accomplish a smooth closing.

Commercial Repair Consultant

TRAC/Interstar - Florence, KY

April 2016 to August 2018

* Provide excellent customer service while speaking with customers and vendors, in accordance with training

* Dispatch tire, mechanical and towing service to vendors

* Resolve on-demand customer requests and provide customers with product and service information

* Communicate clear expectations of costs and estimated time of arrival

* Follow up with customers in a timely manner to keep them informed

* Create service estimates, complete billing process and collect payments

* Identify and escalate priority issues and route calls to appropriate resource

* Achieve monthly targets for close percentage, gross profit per job and other targets Billing Dispute Specialist

Citi Bank - Florence, KY

February 2015 to March 2016

Responsibilities

Responsibilities include investigating clients billing disputes and security inquiries. This position requires excellent communication skills, strong multitasking skills as well as the ability to work in a team environment.This position handles disputed fraud transactions. Reviews cases for chargeback rights Skills Used

•Investigate incoming client inquiries/cases for multiple GTS Products

•Review all required information, ascertain and execute the appropriate actions on a case-by-case basis

•Communicate the outcome with the client or other inquiring parties

•Troubleshoot complex cases independently and with minimal supervision when required

•Handle escalated client inquiries, aged and large dollar financial investigations

•Audit, balance, interpret, investigate and research data and information

•Provide case statuses to clients and management

•Communicate with workflows and managers regarding irregularities or errors in case handling

•Must have strong attention to detail and ability to work well independently

•Excellent communication, analytical, negotiation and decision making skills

•Demonstrated dependability, initiative, flexibility, and an ability to think outside the box

•Able to make well-informed decisions within the boundaries of the job function by using sound judgment

•Extensive customer contact phone experience desired

•Strong Multi tasking skills

Closer/Post Closer

Mortgage Investors Corporation - Saint Petersburg, FL October 2002 to December 2012

Reviewed the Legal documents prior to sending documents to closing department. Reviewed the Payoffs, Insurance, Title and verified the GFE and HUD were correct. Bookkeeper/Inside Sales Rep

Orkin Pest Control - Saint Petersburg, FL

August 1999 to September 2002

Began as Bookkeeper and promoted to Inside Sales Rep. Collected monthly fee's and scheduled appointments. Inside Sales Rep. New Home Sales Marketing and Pest Control Sales and scheduled appointments for the Outside Sales Reps. Education

Diploma

Wilton High School

Skills

• Fair Housing Regulations

• Underwriting Microsoft Office Excel (Intermediate) Outlook (Expert) AS400 (Expert) Calyx Encompass

Contact this candidate