LOUIS J. GORBEA

ad2y0f@r.postjobfree.com 201-***-**** winter haven Florida

PROFESSIONAL SUMMARY

Experienced Director of Event Planning with over 24 years of experience and success in driving events planning business development and growth. Skilled in prioritizing events needs and working with sales and marketing teams to meet events booking targets. Eager to bring talent and expertise to growing organization.

SKILLS

Contract Negotiation

Client Relations

Payment Approval

Staff Leadership

Attendee Relations

Catering Oversight

Complaint Resolution

Inquiry Response

Event Billing

Problem Anticipation and Resolution

Budget Planning and Administration

Service Orientation

Quality Assurance

Decision Making

WORK HISTORY

March 2023 - Present

Sheraton Miami Airport Hotel

Conference Service Manager

Nov. 2022 – March 2023

Safeguard Self Storage

Facility Manager

Feb 2022 – Nov. 2022

Safeguard Self Storage

Assistant Manager

Mar 2019 - Oct 2021

Owner

Post Cafe - Mayaguez, Puerto Rico

Create contracts for clients renting Conference Rooms to include negotiating food and beverage service. Constant communications with client on any changes to their contracts.

Upsell food and beverage packages to increase revenues.

Receive payments from client in a timely manner and submitting to accounting department.

Supervise and Schedule Banquet Staff on Room Setup to include Audio Visual Equipment for Conference meetings.

Coordinate weekly meetings with all department heads briefly on upcoming events

Submit revenue summaries to General Manager and accounting department.

Inspect all conference rooms on a daily basis and making sure maintenance department address any issues.

Promoted to Facility Manager with Honors, Highest Customer Service Score within the District for 2022,

Highest Reputation reviews on Customer Service provided, Highest score of property maintenances within the District.

Overall operations of the property to include report generating of finances, expenses and maintaining high revenue generated per units sold to include merchandise sales.

Prepared for monthly PPR’s making sure staff is following Safeguard procedures.

Prepared Storage Auction paperwork on a monthly basis for units abandon by owners.

Opening and Closing of Storage Facility daily.

Run daily financial reports for accounting department

Performed overlock procedures to delinquent customers units for lack of payment.

Reconcile the night before financials

Follow up all inquiries from our call center and Walk In’s customers turning leads into solid bookings.

Daily building inspections, walk through the property to assure everything is in proper working order.

Count and record cash drawers on a daily basis. Deposit days earnings to the company’s bank account.

Secure storage units after customer checkout.

Generate leases for customers checking in.

Monitor building activities via surveillance system.

Communicate with District Manager and District Trainer on a daily basis.

Weekly merchandise and Storage Unit reconciliation.

Order merchandise from outside sources

Log received merchandise into our computer systems.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Managed day-to-day business operations.

Improved records management systems for leases and contracts to boost renewals timeliness.

Trained and motivated employees to perform daily business functions.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Optimized team hiring, training and performance.

Discovered areas of improvement by generating quarterly operational and sales reports.

Consulted with customers to assess needs and propose optimal solutions.

Conducted target market research to scope out industry competition and identify advantageous trends.

Aug 1994 - Mar 2019

Director of Event Planning

New York Cruise Lines - New York City, NY

Coordinated with participating vendors during event planning.

Established working relationships with clients by organizing various events.

Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Launched social media campaign to promote Charter Event services.

Arranged audio/Visual equipment, transportation, and other day-of-event needs.

Corresponded with clients to answer questions and resolve issues.

Supervised 9 helpers and co-workers.

Performed face-to-face meetings to finalize contract for services and event details.

Mentored customer service, marketing, sales and accounting teams.

Led vendor negotiations to obtain cost-effective services and products.

Selected and ordered décor and event materials.

Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

Managed event logistics and operations.

Liaised with marketing and PR colleagues to promote special events in social calendars.

Fulfilled contractual obligations for rehearsal and day of event coordination.

Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Organized, coordinated and deployed all events while focusing on delivering superior customer service.

Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

Planned large-scale events such as Corporate, Non Profit, and Company Dance Series.

Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.

Executed on-time and under-budget project management on complex issues for senior leadership.

Coordinated schedules and timelines for events.

EDUCATION

Associate of Science: Business Administration

New York City Community College Brooklyn, NY

Jun 1978

High School Diploma

New York School of Printing New York, NY

LANGUAGES

Spanish

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