Angelique Kulmac

Saint Michaels, MD

ad2y0a@r.postjobfree.com

+1-609-***-****

Detail-oriented professional offering 20 years of customer service experience seeking a position with a company that can capitalize from a broad variety of multifaceted skills. Praised for reliability, follow- through as well as accuracy, while meeting deadlines and exceeding expectations. Work Experience

Customer Service/Spare Parts Sales Associate

Glaston - Cherry Hill, NJ

March 2023 to Present

• Order entry for spare parts customer order

• Prepare customer quotes for customer spare parts requests

• Provide support to customers and internal engineers

• General purchasing duties including creating and following up on purchase orders

• Be knowledgeable on product offering and provide customer assistance

• Research customer machinery and spare part needs

• Follow up with internal and external vendors

• Respond to order status inquiries for internal and external customers

• Assist with annual physical inventory process

• Administrative office duties as needed

• Expedite parts with internal and external vendors

• Create deliveries

• Daily invoicing

• Assist with paperwork pertaining to international shipments

• Support internal departments

Customer Service Representative

Paris Corporation - Westampton, NJ

August 2021 to March 2023

• Maintain updated knowledge of all company products and services to provide education to customers.

• Collaborate with internal departments to ensure overall customer satisfaction.

• Participate in two-way communication with management, co- workers etc.

• Maintain systems to ensure SOP’s are current and communicated internally on updates.

• Effectively and process customer requests

(orders/changes/returns)

• Process RMAs (return Merchandise Authorization)

• Monitor daily reporting to ensure orders are meeting customer expectations.

• Review and understand compliance and routing guide requirements. Ensure customer service compliance manuals and routing Guides are being followed internally and externally.

• Experience with Ecommerce Customers (Amazon) and also Retail customer portals (Walmart, Walgreens, and Target).

• Build relationships with the customers to drive sales; cross sell where appropriate. Sales Administrator

Stonhard - Cherry Hill, NJ

August 2020 to August 2021

• Primarily responsible for administering and coordinating daily sales office activities.

• Process quotes.

• Obtain necessary approvals and send correspondence to customers.

• Receive and review new orders to be processed in Baan system.

• Modify orders with labor, product, pricing and other changes as needed.

• Upload needed orders/Contract documents into Appx system.

• Trace, expedite, and coordinate shipments, returns and leftovers.

• Complete order jobs in SFA and Baan so customer can be invoiced.

• Invoice customer and follow up with special billing if needed.

• Match and manage invoices with orders.

• Work with accounting to set up new vendors.

• Process invoices from outdoor vendors as needed.

• Responsible for running, updating, backlog, accounts receivable and leftover reports.

• Forecast review updates.

• Shipment allocation reports.

• Request insurance certificates to customers and general contractors.

• Daily use multiple CRM/ERP systems to maintain daily flow of business requirements as needed. Customer Service Representative

SodaStream, A Division of PepsiCo - Mount Laurel, NJ March 2017 to March 2020

• Provided customer-focused support across a wide range of avenues, adjusting workload trajectory as needed to provide optimized coverage.

• Running daily reports to determine status of shipments from multiple 3PLs.

• Update and load inventory feeds to Filezilla and CommerceHub, or proprietary customer sites. Provide specialized reporting for various customers as required.

• Customer order management of all accounts including those that come over via EDI.

• Review all orders for pricing errors and potential hold issues, when necessary work to correct and release shipments to 3PLs.

• Working closely with Logistics and 3PLs to manage shipments, verifying stock and transfers from other warehouse locations if needed.

• Address incorrect shipments, damages or lost-in-shipment orders and working directly with accounting department to issue necessary debits/credits to customer statements.

• Proficient in ERP systems such as Provia, EVT, AS400, and Oracle among others.

• Maintain independent customer portals to manage accounts.

• Heavy data entry for order processing, at times surpassing 200 orders daily.

• Provide additional support to Sales, Sales Operations, Brand Ambassadors, Regional Salespersons, Logistics, Inventory Specialists, Marketing and Accounting.

• Assist with placing orders for Marketing, demo orders, box orders and returns. Sales Order Analyst

Inductotherm Corp - Rancocas, NJ

September 2015 to March 2017

Main tasks spanned across three main departments: sales, accounting and logistics.

• Compiled daily reports and acknowledgments.

• Worked closely with the Sales department to compile custom reports to reflect desired data.

• Created quotes for spare parts and completed order entry.

• Assist sales managers and district managers as well as Purchasing to quote capital equipment.

• Issued RMR for items requiring repair or a credit.

• On call monthly to support for sale/spare parts team after normal business hours.

• Invoicing for all sales and billing for field service jobs.

• Run daily reports for accounting.

• Process shipments using DHL, UPS, FedEx and a large selection of trucking companies.

• Complete shipping and international documents.

• Request shipping quotes with freight forwarders Review and compile packing slips and invoices. Prepare Commercial invoices, Certificate of Origin, NAFTA’s, and SED’s. Use AES Website and ACE Secure data portal for customs.

Customer Service Representative/Repairs Administrator NWL Inc - Bordentown, NJ

January 2004 to January 2015

• First point of contact for any Customer Service, repair issue, in-house or in the field.

• Issued RGA's, orchestrated quotes for cost of repairs, reviewed customer repair contracts, and key customer repair orders.

• Sales/Administrative Support: Assisted in projects as dictated by management and departmental requirements, acted as the liaison between sales and all other departments.

• Reviewing and entering customer orders, providing quality customer service and follow-up by phone or email.

• Create correspondence between Sales Department and customers/potential customers.

• Maintained and distributed meeting minutes, read drawings for manufacturing, maintained customer contract order files, and committed inventory to orders for shipment.

• Maintained Sales Tax Exempt Certificates and maintained customer contact order files.

• Produced manuals, drawings, test reports, and spare part lists to customers when required.

• Prepare Bill of Lading, packing slips, international shipping documents and other logistical shipping paperwork.

• Coordinated and scheduled shipping pick-up and deliveries.

• Processed customer shipping documents through individual customer proprietary software.

• Billing and invoicing, balanced General Ledger Accounts for UPS, processed credit card transactions, make deposits via bank or automated check-reading system.

• Posted Accounts Receivable to General Ledger, and prepared special billing paperwork as needed, i.e. Certificate of Origin.

Bank Teller/Customer Service/ATM Custodian

Browns Mills Sun National Bank - NJ

January 2002 to January 2004

Teller/Customer Service/ATM Custodian

Fleet Bank - New Egypt, NJ

January 2001 to January 2002

Armed Forces Bank -Bank Teller/Customer Service/ATM Custodian McGuire AFB - NJ

January 2000 to January 2002

Education

Diploma

RAF Lakenheath High School

1995

Skills

• Microsoft Office Suite and Outlook/Lotus Notes

• Customer Service/Administrative Support

• Knowledge of numerous ERP and CRM systems

• Contract Review/Order Management/Data Entry

• Accounting/Invoice/Billing/Accts Receivable

• Logistics/Shipping/Understanding of Freight operations

• International Customs Clarence NAFTA, SED, ACE Secure Data Portal

• Experience in both Manufacturing and Retail Fields

• Phone etiquette

• Computer skills

• Microsoft Excel

• Microsoft Word

• Customer service

• Data entry

• CRM software

• ERP systems

• Pricing

• Order entry

• Typing

• Manufacturing

• Sales

• Microsoft Office

• Account management

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