SALLY A. SANFORD

Omaha, NE ***** 402-***-**** ad2y02@r.postjobfree.com

ANALYTICAL DATA ENTRY PROFESSIONAL

Analytical Data Entry Analyst known for a talent to understand and convey information, develop positive rapport, and showcase a strong ability to work with multiple projects within time restraints. Highly motivated by hard-work and perseverance while working well under pressure with excellent decision-making and cross-functional communication. Areas of focus include:

Customer Service

Document Management

Filing Systems

Data Archiving

Time Management

Confidential Information

EXPERIENCE

FSC Edge - Omaha, NE 2022 - 2023 Processed various patents for the USPTO.

•Transcribed data into a format suitable for computer processing.

•Deliver text accuracy exceeding the USPTO’s stringent requirements.

•Maintains files, records, and chronologies of daily entry activities.

•Assigned work from wide range of computer-oriented tasks which were complex in nature and work parameters.

•Used the latest optical character recognition technology and software combined with workflow management to deliver text accuracy on a daily basis.

Alorica - Omaha, NE 2019 – 2022

Customer Service Representative

Perform routine customer service support to client specific needs. Inbound and outbound call center customer service.

•Respond to requests and calls from customers related to client specific programs and products

•Make attempts to resolve issues and deescalate issues for dissatisfied clients

•Identify and respond to customer needs based on designated procedures for clients

•Track call related information for each call received for auditing and reporting purposes

Bank of the West - Omaha, NE 2009 – 2018

Operations Processor I

Reviewed, fast-checked, and processed new account opening documents into a digital database.

•Surpassed high volume processing goals by entering over 500+ documents.

•Recognized for quick and efficient entries by having quickest turnaround time of approximately one hour.

•Obtained further information for incomplete documents ensuring quality control and improved accuracy.

•Combined and rearranged data from source documents where required.

•Identified rejected documents and processed them to the correct line of business.

Vertrue - Omaha, NE 2000 – 2009

Data Entry Analyst

Processed daily American Express chargebacks and reversal reports

•Cancellation of all memberships.

•Processed and entered rebates into the system ensuring accuracy and quality.

•Maintained monthly new and terminated employee computer memberships.

•Entered daily BRC memberships, gas cards, Walmart gift cards, address changes, undeliverable.

•Prepared monthly Barclay gas card report.

ADDITIONAL EXPERIENCE

Priority Data Services, Inc - Omaha, NE

Data Entry Clerk

Entered jobs according to the specifications of the customer.

•Assisted in meeting deadlines on jobs with a high rate of accuracy.

Norrell Services - Denver CO

Data Entry Clerk

Processed and entered personal checks into the computer system.

•Managed all business checks on a daily basis and keyed on system.

•Prepared sports and desk checks and entered into system.

•Worked closely with supervisors to check plates for checks.

•Maintained three different systems for personal and business checks.

Mutual Protective Insurance Company - Omaha, NE

Data Entry Clerk

SKILLS

•Knowledge of database software, Microsoft Office Suite: Microsoft Word, Microsoft Excel, and multi-function device.

•Typing speed of 95 WPM and Experienced 10-key pad.

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