Summary

Versatile Office Manager with over ** years of administrative experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff, management, and clients. Detail orientated and possessed strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.

Core Competencies

Medical Office Procedures EMR System Customer Service

Front Desk Reception Physician Support Problem Solving

Patient Relation Busy Phones Collection Experience

Insurance Verification Data Entry Inventory Control

Uploading documents Scheduling Patients & staff HIPAA Rules & Regulations

Discretion and Judgement Collecting balances/copays Obtaining Referrals& Authorizations

Training staff Some Human Resource

Work Experience

Sleep Disorders Center of Prescott Valley 2021- Present

Responsible for the financial performance of the revenue cycle. Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting. Coordination of the day-to-day operations of the practice. Promoting excellent customer service at all levels of the staff. Develops, implements, and maintains office policies and procedures. Interviews, hires, and trains a productive medical office team and conducts performance reviews. Maintains and manages all filing and organizational systems for the practice. Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences. Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations. Coordinates staff meetings for administrative and clinical staff. Coordinates planning for internal and external meetings and conferences. Ensures staffing is appropriate for day-to-day operations. Assists in special projects. Assists in recruiting clinicians. Obtaining prior authorizations for all medical procedures and check eligibility on all scheduled patients.

Medical Offices 2005-2020

Provided multifaceted administrative support for busy Sleep Labs, Primary care and Rheumatology offices. Answered busy phones, handled insurance pre certifications, scheduled appointments, sleep studies, and other procedures. Scheduled Providers, technicians and staff. Managed medical file upkeep and office supplies. Prepared charts and insurance verified for patients. Located, sent and received medical records.

Extreme Fleet 2000-2005

Obtained clients for Extreme Fleet. Created a service database and maintained it.

Created Billing programs with Word and Excel. Created and Maintained schedule for individual clients and their fleets. Kept record of all inventory and condition of business equipment. Accounts receivable and payable. Organized and provided documents, reports, and information to department and external clients. Obtained authorization for work to be completed.

Financial Institutions 1984-2005

Analyzing and making decisions on retail and lease offerings while providing the highest level of service to the dealer body. Trained and supervised credit investigator and discounters. Reviewed all approved contracts for completeness and appropriate documentation, initiating corrected action with dealers when needed. Directly accountable for planning, organizing, and supervising all the wholesale finance related functions and staff. Scheduled and directed auditing processes.

Ensured wholesale audits, audit reporting and analysis were conducted in accordance with TFS’s risk management policies and procedures. Reported any discrepancies to management.

Handled inbound and outbound calls with the objective of collecting delinquent accounts from 0-to end of term loans. Researched, analyzed and settled all customer billing disputes. Developed new processes to reduce aged accounts. Negotiated settlements and established promise to pay.

Performed skip tracing and updated customer information in the data system. Adapted to changes at work (product, services, and policies.

Achievement Highlights

Improved the organization of patient files and practice records, instituting new systems that saved time, minimized errors and accelerated insurance payments by up to 90%.

Took a 2 bed Sleep Lab to a 6 bed Sleep Lab. Scheduled Health Fairs, Executed, and educated patients. Collected Referrals. Achieved recovery of 80% of bad accounts. Always met my goal of collecting bad dept balances. Lowering companies’ total delinquency below 1%.

Education

Yavapai College Business Management Certificate 2007-2009

Northern Arizona University 1983-1984

Glendale Community College 1981-1983

Independence High School 1977-1981

Skills

Microsoft Office, Eclinical, Novell, Oracle, Agvance, DiagWin, NueMD, Agrian, Enterprise, Bright tree, Transengine, Aprima, Nextgen, typing 45 wpm, some ten-key experience.

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