Cheryl Keddie

North Brookfield, MA

ad2xzh@r.postjobfree.com

407-***-****

PROBLEM-SOLVING - Dedicated to resolving billing problems with proactive, positive and tactful information gathering techniques. Demonstrated excellence in developing and implementing strategic techniques to evaluate multiple tasks and prioritize as necessary. With 25+ years of experience working for companies in the Robotics, Financial, Digital Marketing, Career Development and Utilities setting. Highly respected by peers and subordinates. Take great pride in performance and will work until the job is completed. Very dependable, trustworthy and loyal. Many years working within the different SaaS billing systems including NetSuite, Oracle, PeopleSoft, Great Plains, Maxio and Salesforce. Work with different types of computer software such as Windows 11, Microsoft Office 10 and other office accessories. Been a great mentor and coach. Ensured large volumes of work are completed accurately and in a timely fashion. Experience leading a team of 15+ through the monthly/ closing process for billing.

Authorized to work in the US for any employer.

Work Experience

Senior Accounts Receivable Specialist

Locus Robotics Corp - Remote (Wilmington, MA)

October 2021 to Present

• Manage and process contract data in NetSuite Billing system for processing invoices.

• Execute new contract billing, one-time billing and recurring billing in the day-to-day operations.

• Review and email invoices to customer

• Validate and reconcile each month to document Revenue.

• Performs customer audits using Excel spreadsheets.

• Troubleshoot and resolve all billing issues and situations to ensure accurate billing is maintained.

• Receive and apply payments from remittances to invoices.

• Upload invoices into key web portals for customer payments

• Interacts with key internal team members to respond to inquiries and handle escalated complaints.

• Perform key reports for the financial team for month to month closing.

• Attend and participate in meetings to discuss operational issues.

• Project Manager to implement new sales tax software.

• Send out collections to retrieve overdue invoices.

• Process credit memos within NetSuite

• US/VAT taxes submitted to the respective States & Countries

• Assist with ad-hoc and special projects as required.

• Support external audit with timely and accurate documentation. Senior Billing Specialist

Spectro - Remote (Tampa, FL)

October 2019 to October 2021

• Validates sales orders as invoice ready in the NetSuite Billing que.

• Performs customer billing with manual Excel spreadsheets for consolidation.

• Resolves billing issues and other situations to ensure accurate billing is maintained. Completes task/cases when assigned.

• Upload invoices into key web portals for customer payments

• Interacts with key internal team members to respond to inquiries and handle escalated complaints.

• Performs calculations to accurately invoice.

• Provides data to Cash Applications from remittances received.

• Handle customer service calls to assist in answering questions arising from their invoices, take payments, and resolve critical billing issues.

Revenue Specialist I

Duke Energy - Clearwater, FL

April 2018 to October 2019

Collects and analyzes appropriate billing determinant data in the customer and specialized billing systems. Validates data as bill ready and performs manual customer billing.

Resolve usage, billing issues and other situations to ensure accurate billing is maintained.

Interacts with key internal stakeholders to respond to inquiries and handle escalated complaints from residential & business customers.

Performs calculations to accurately invoice.

Performs decision making, account entry and corrections for usage on inactive meters, stopped meter and cross meter situations.

Provide both internal & external customer service during operational hours.

Perform customer service calls each week to assist customers in providing payment schedules as well as taking payments over the phone.

Billing Representative

Duke Energy - Apopka, FL

June 2017 to April 2018

Process Invoices in a timely manner to ensure accurate billing, accruals & payment to Vendors.

Adhere to monthly accrual timelines & system entry cutoff dates.

Ensure all invoices on hand are recorded and sent to the appropriate department for processing accruals & payments.

Facilitate on-going calls with vendors and management to ensure accurate processing.

Participate in Safety Meeting

Handle emergency response for storms on Crew Acquisition team after major Hurricanes Director of Billing, N.A

Lee Hecht Harrison - Maitland, FL

November 2015 to December 2016

• Accomplished national billing objectives by measuring billing results against plans, evaluating and improving methods, and making required changes.

• Achieved a major decrease of $3.5M in billing errors in just four months.

• Conducted careful and accurate cash flow analyses to prepare summarized reports for cash in-flow, cash out- flow, budgeting, and forecasting.

• Kept detailed records; calculated, balanced, and processed vendor invoices; continuously preserved system accuracy.

• Excellent data management and correspondence skills; maintained client records and consistently adhered to special billing procedures according to customer contracts.

• Excelled at resolving client issues regarding billing problems, excellent problem-solving skills.

• Ensured all Canada provinces had their applicable taxes added to the invoices.

• Conduct potential billers interviews for the hiring process.

• Conduct 1:1 meeting with each team of the members reporting to the Director of Billing Billing Supervisor

FIS Global - Orlando, FL

January 2007 to October 2015

• Effectively managed the day-to-day activities of the finance department and the billing staff; supported complex, deadline-driven operations and identified priorities while resolving issues in the initial stages.

• Reconciled billing prior to month-end close and mailed and e-mailed invoices. Generated monthly forecast billing reports for financial analysts.

• Maintained optimum operations by improving production, productivity, quality, and customer-service standards.

• Supported executive level staff by providing expert guidance on process improvements that would maximize team productivity.

• Created and maintained processes that significantly reduced redundancy, improved accuracy, and advanced organizational objectives.

• Participated in projects to include department, regional and corporate initiatives.

• Worked closely with Sales, Core, Pricing, De-Conversions and the Item Processing Business Units to ensure good communication and minimal revenue loss/reporting errors.

• Conducting interviews for the hiring process

• Conducting one-on-ones with each team member

• Received a "Service Star" award for streamlining and consolidating 25 billing systems down to just five. Education

Bachelor of Arts in Business Administrative

Northeastern State University - Tahlequah, OK

January 1992 to February 1995

Associate Degree/GED

Oklahoma Junior College - Tulsa, OK

1991

Skills

• NetSuite, • Great Plains, • Maxio, • PeopleSoft, • Oracle, • QuickBooks

• Customer Service, • Customer Retention, • Customer support

• Microsoft Office

• SAP ERP

• Process Improvement

• Pricing

• Pivot tables

• Contracts

• Accounting/Revenue

• Cash Applications

• Contract Management (10+ years)

• Google Suite (5 years)

• Leadership/Management

• Order Management System

• Coupa

• Ariba

• VAT Taxes

• Avalara

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