Howard E. Verdell Jr.

Plano, TX ***** Ph:214-***-**** Email: ad2xzg@r.postjobfree.com

Mortgage Professional

Summary

Highly knowledgeable and personable financial Industry professional with 15 years of Loan Originations, Mortgage Loan Servicing, Underwriting, Collections, Customer Service, Loss Mitigation, Bankruptcy, Foreclosure, Fair Lending Compliance Audits, Anti Money Laundering Reviews, GSE & Non GSE Investor Guidelines, Credit Risk Assessments. Has the ability to effectively communicate with clients, Staff and internal business partners. Demonstrated Leader with an excellent customer service approach and good attention to detail.

Skills & Abilities

Leadership • Team Building •Regulatory Compliance Testing • GSE & Non GSE Servicing Guidelines

• Loss Mitigation Retention & Liquidation Options • HAF Application • MSP • AS400/LSAMS, Standard Federal Default Mortgage Servicing Reporting • Valeri • FHA Connection • USDA Linc System • SMDU • New Hire & System Training • Process Improvement & Implementation • Investor Reporting • Escalations • Excel• Training • Investor Reporting • Teams Application Work History

LOSS MITIGATION SUPERVISOR GUARDIAN MORTGAGE 3/1/2021 – 3/1/2023, PLANO TX

Applied strong leadership and problem-solving skills to maintain team efficiency.

Interview, Mentor & Train Newly Hired Staff Members

Subject Mater Expert for Collections, Loss Mitigation, Bankruptcy & Foreclosure Department

Loan Modifications, Payment Deferrals, Short Sales & Deed in Lieu

Performed Income & Credit Analysis

Extensive knowledge of FNMA, FHLMC, USDA, FHA, & VA servicing guidelines

Constructed Policy & Procedures for Default Department

Loss Mitigation, Bankruptcy, Foreclosure, REO, Claims

Provided daily and monthly trend reporting for default servicing department.

Provide data for Compliance Audit Monthly Reports

Review Request for Modification Assistance Package for completeness

Create key performance indicators to meet regulatory and compliance expectations. COMPLIANCE ANALYST GUARDIAN MORTGAGE 4/1/2019–3/1/2021, PLANO TX

Ensure Regulatory Compliance (FCC, CFPB, Fair Lending)

Assist in Change Management

Assisted in development and revising regulatory compliance training.

Conduce Monthly departmental audits ensuring compliance.

Collaborate with subject matters to obtain key reporting elements, emerging risks and complaints.

Report compliance testing responses

Facilitated FNMA/FHLMC/USDA/VA / FHA Compliance Audits COLLECTIONS SUPERVISOR PACIFIC UNION FINANCIAL 2/1/ 2014 – 4/1/2018 DALLAS, TX

Lead & Direct Collection & Loss Mitigation Specialist

Compliance regulatory reviews for the servicing department (CFPB & Due Diligence)

Assist with monthly compliance Test, Investor Audits, & Government Audits

Identify key performance indicators, analyze and improve overall servicing.

Ensure timely and accurate default reporting to all agencies per investor guidelines.

Agent Call Reviews to ensure adherence to FDCPA, Bankruptcy & CFPB regulations.

Loss Mitigation/ Underwriting, Bankruptcy, Foreclosure, REO, Claims

Provided daily and monthly trend reporting for default servicing department.

Interview, Mentor & Train Newly Hired Staff Members

Inbound and Outbound Dialer System Campaign Scheduler MORTGAGE LOAN UNDERWRITER WELLS FARGO 8/1/203 – 2/1/014, IRVING, TX

Analyzed applicant’s income and expenses data, asset documentation, credit reports, and Property valuations in order to affirm borrower qualifies for loan.

Verified and analyzed all necessary financial information and documentation to ascertain that all loan files are complete and compliant according to Regulatory and Investor Guidelines.

Scrutinized appraisal reports to identify and resolve discrepancies.

Calculated qualifying ratios to determine creditworthiness.

Provide Risk Assessment Options

Condition File for missing Items & Clear Conditions when applicable

Review interest rates and interest rate locks.

Decision loan with Automated Underwriting System

Adherence to AML & KYC regulations

Fair Lending Compliant

Obtain and Advance Signing Authority

Collection / Loss Mitigation Supervisor Chase 2006 – 2013 Lewisville, TX

Oversaw Collections and Loss Mitigation Agents

Ensured Regulatory compliance aligned with company policies and objectives.

Delivered employee performance reviews and coached to improve areas of opportunity.

Maintained current knowledge of CFPB portal response requirements.

Reviewed Borrowers Request Mortgage Assistance Package for completeness.

Audit servicing interactions with the customer including verbal and correspondence Monthly.

Initiating hierarchical escalation process as per the incident management process,

Due Diligence & AML Compliance

Default Job Coach

Collections/Loss Mitigation Analyst

Education Baker University, Baldwin City, KS

References Professional References will be made available upon request.

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