SUSANNE FORD

Archdale, NC ***** • 336-***-**** • ad2xyq@r.postjobfree.com

Certified Medical Assistant

Dedicated and highly organized professional with comprehensive experience providing high-quality patient care and administrative support in various healthcare settings. Adept at conducting patient assessments, obtaining vital signs, and assisting with medical procedures during emergencies. Skilled in fostering positive patient relationships and collaborating with interdisciplinary healthcare teams for patient-centered care. Equipped with project management, leadership, task prioritization, operational control, and analytical prowess with focus on assisting the physicians. Patient-focused professional who administers medications with precision and adherence to established protocols.

CORE COMPETENCIES

Office Management

Data Analysis & Reporting

Document Management

Administrative & Clinical Supervision

Appointment Scheduling

Business Operations & Support

Customer Service

Clinical Supply Ordering

Sales Optimization

PROFESSIONAL EXPERIENCE

Certified Medical Assistant, LeBauer HealthCare, Cone Hospital, Greensboro, NC 2015 – 2020 Monitored vital signs, including blood pressure, temperature, and pulse to provide information about person's overall health and body functions. Performed injections, blood draws, medication administration, electrocardiograms (EKGs), eye exams, and immunizations under direction of healthcare provider.

● Facilitated patient education by explaining treatment procedures, medication instructions, and relevant health information.

● Aided in wound care during emergencies by cleaning and dressing patient wounds as per prescribed medical protocols.

● Enabled seamless patient care through effective collaboration with other healthcare professionals, including physicians, nurses, and administrative staff, delivering essential administrative support. Certified Medical Assistant, Cone Hospital, Greensboro, NC 2008 – 2015 Conducted patient intake procedures, including patient registration, measuring vital signs, updating medical history, and preparing patients for examinations. Executed phlebotomy tasks with precision while collecting and processing blood samples for various diagnostic tests.

● Contributed to sustaining clean and organized clinical environment by following infection control protocols.

● Enhanced patient care and overall clinic efficiency by coordinating with colleagues and fostering collaborative environment

● Offered essential assistance during minor surgeries as directed by medical doctors, demonstrating proficiency in maintaining sterile field and ensuring patient comfort.

Customer Service Representative Sales, Collection & Business Operations, AT&T 2002 – 2008 Delivered exceptional customer service while addressing inquiries and resolving issues related to telecommunications services. Handled sales transactions and promoted company products and services aimed at meeting and exceeding sales targets.

● Supported efficient business operations by engaging with business operations team and improving operational efficiency.

● Presented accurate and up-to-date records of business operations by generating reports related to customer interactions, transactions, and account details.

ADDITIONAL EXPERIENCE

District Attorney Officer, Guilford County, NC Executed range of administrative tasks to foster efficient communication between the District Attorney's office and external parties. Bolstered smooth flow of legal processes by typing and preparing legal documents with precision. Upheld strict adherence to legal protocols and procedures by complying with state and federal regulations. Telephone Operator, AT&T, Burlington, NC Provided accurate information about AT&T products, services, and promotions. Guaranteed customer satisfaction by delivering high-quality service and resolving issues efficiently and professionally. EDUCATION

Associate Degree in Medical Assistance, Alamance Community College, Graham, NC COMMUNITY OUTREACH VOLUNTEER

Elderly Care (Volunteer) Assist elderly individuals with daily activities and provide companionship. Collaborate with team of volunteers to plan and execute community events for the elderly population through educational material. Name, Page 2