Stephanie Racine

Keyser, WV *****

ad2xyk@r.postjobfree.com

+1-304-***-****

Experienced in customer service, management, and clerical administrative work. Looking to fulfill a role where my skills will help.

Authorized to work in the US for any employer

Work Experience

Front End Team Lead

Walmart - Keyser, WV

September 2023 to Present

Manage all front end employees and operation of business, audit compliance, cash management, customer service management, daily operations of retail services. Business Owner

LoveLotusEvolution - Michigan

April 2019 to Present

Self employed Entrepreneur/ Business Owner of LoveLotusEvolution specified in holistic healing techniques, mentorship and classes.

Affiliation with local Holistic shops and practitioners. Customer Care Professional

American Woodmark - Winchester, VA

September 2022 to March 2023

Remote work from home position providing excellent customer service support to home improvement store employees,consumers and sales reps. Accurately process replacements,returns and handle escalated situations. Working in a high pace phone call/email setting. Administrative Assistant

Midwest Receivable Solutions - Kalamzoo, MI

October 2018 to April 2019

Assistant to the owner. Helped with daily operations and data entry such as decoding and re-formulating client accounts by exporting and importing into different software programs using Microsoft Excel. Material tracing for special projects for external companies and sending out proof of deliveries. Managed a vast amount of incoming and outgoing emails daily. Input information into accounts for bankruptcies, recalled accounts and more. Scanning documents, uploading into client accounts, invoice balancing and receiving via quick books. Skip Tracing for updated debtor information . Many other miscellaneous projects involving data entry and computer skills. Teller

Advia Credit Union - Kalamazoo, MI

November 2017 to October 2018

Consistently offering excellent member service, helping members resolve issues and answer questions. Cash handling and drawer auditing. Help in deposit growth and products. Assistant Manager

Pavilion Estates - Kalamazoo, MI

February 2017 to November 2017

Responsible for managing collections and delinquent report, rent collection, court procedures and eviction process, application processing and home sales, inventory tracking and data entry, invoice data entry, customer service, conflict resolution enforcing guideline rules and regulations within community and other miscellaneous tasks.

Homemaker and Mother

Stay At Home Mom/Wife - Kalamazoo, MI

July 2016 to February 2017

Stay at home mother with special needs son.

Customer Service Manager

Walmart - Kalamazoo, MI

September 2015 to July 2016

Manage all front end employees and operation of business. Audit compliance, cash management, customer service management, daily operations of retail services. Assistant Manager, Waitress

Theo and Stacy's - Kalamazoo, MI

September 2014 to July 2015

Responsible for opening and closing of the restaurant, training new employees, Interacting with customers over the phone and in person offering great customer service, Placing orders, Resolving customer complaints, Multi-tasking and team work, Handling of cash credit/debit and checks, Responsible for daily operation of the restaurant.

Store Manager, Wireless Consultant

Sprint By Wireless Revolution - Battle Creek, MI

July 2011 to August 2014

Sales and customer service based. Responsible for daily store operations, and assists with hiring, scheduling, training, marketing, loss prevention, and team leadership, Inventory management, paperwork filing and updating store planograms for audit compliance, cash management,problem solving, operation of company database systems.

Head Cook, Team Leader

Pizza Hut - Battle Creek, MI

January 2011 to September 2012

Responsible for opening and closing of the restaurant. Ensure proper training of new employees. Interacting with customers over the phone and in person, placing orders for customers, resolving customer complaints, Multitasking and team work.Operation of all restaurant stations such as make table, prep, cut table, and ovens. Examining and reporting of stock inventory,Handling of cash, credit/debit and checks.Knowledge of company database

Prep Cook- Server

Cracker Barrel - Battle Creek, MI

2010 to 2011

Responsible for preparation of food for restaurant,preparing salads and desserts to order, multitasking in fast paced environment, Performing and documenting all HACP's, temps, and holding times for prepared food.Assisting other employees with tasks when needed, stocking and food inventory, offering excellent customer service to all guests

Homemaker

Stay At Home Mom/Wife - Battle Creek, MI

2008 to 2010

Stay at home mother raising infant daughter.

Cashier

Walmart - Charlotte, MI

January 2008 to May 2008

Offering excellent customer service, maintaining a clean work area, handling cash, credit/debit/checks, counting drawers to ensure consistency, basic math skills, communication with management and team. Education

Certificate of Nutrition

Michigan State University

2009

Serv-Safe Certification in Culinary Arts and Hospitality Calhoun Area Career Center - Battle Creek, MI

August 2006 to June 2008

GED

High School Equivalency - Charlotte, MI

2008 to 2008

Skills

• CUSTOMER SERVICE (7 years)

• RECEPTIONIST (7 years)

• RETAIL SALES (7 years)

• DATABASE (4 years)

• SCHEDULING (2 years)

• Bank Teller (1 year)

• Credit Union

• Cashier Customer Service (4 years)

• Cash Handling (6 years)

• Food Service (5 years)

• Culinary Experience

• Basic Math

• Planograms

• Outbound Sales

• Auditing

• Supervising Experience

• Customer service

• Clerical experience

• Conflict management

• Leadership

• Supervising experience

• Cash handling

• Data management

• Mentoring

• Store management

• Hospitality

• Cash management

• Guest services

• Restaurant experience

• Retail sales

• Windows

• Outbound sales

• Cold calling

• Inside sales

• Marketing

• Planograms

• Cash register

• Sales

• Financial auditing

• Kitchen Experience

• Kitchen Management Experience

• Loss Prevention

• Loss Prevention

Assessments

Customer Service Skills — Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have impeccable customer service skills! I'm a great team player but also work well alone, highly motivated and independent. Im fast and efficient with an eye for detail. Im quick to catch on to new processes and learn new trades . I strive to accomplish tasks and get the job done. I am very detail oriented with great organizational skills.Good with conflict resolution and communication.I can maintain a positive, friendly and professional interaction in any situation.I have strong basic computer skills along with some advanced computer skills such as Microsoft Excel, Microsoft Word, internet search, scheduling, appointment scheduling, incoming and receiving invoices, paperwork filing, different company database systems, and calling platforms. I am dedicated to accomplishing goals and to expand my career and experience.

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