Front End Customer Service

NILLOFER HASSANI YOUSUF

**** ******** ****, *************, **, 18031 610-***-**** ********@*******.*** EDUCATION

Social Science Diploma 1996- 1999

Vanier College, Montreal, QC, Canada

High School Diploma

École Secondaire d’Anjou, Montreal, QC, Canada

1992-1996

EMPLOYMENT HISTORY

Front-End Supervisor & Coordinator Sept 2018 to Nov 2023 Marshalls TJX Inc., Breinigsville, PA

• Managed team by assigning responsibilities, observing performance and providing feedback.

• Promoted the benefit of purchasing the store credit card to meet target sales and improve customer loyalty, enrolled the highest number of clients amongst associates

• Handled POS transactions including cash, credit, exchanges, returns and refunds while ensuring adherence of cash handling procedures

• Proactively helped clients by answering questions, providing merchandise expertise and processing orders

• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories

• Managed inventory in coordination with purchasing and receiving department

• Supervised team training and orientation process, and offered mentoring to associates Sales Associate Sept 2010 to Feb 2012

Kmart, Allentown, PA

• Helped customers complete purchases, locate items, join reward programs and provide excellent customer service

• Maintained a clean and organized sales floor, including restocking shelves and arranging displays

• Organized the Softline department

Assistant Manager May 2005 to July 2006

LOT Stores Management Inc, Philadelphia, PA

• Managed diverse departments within the store

• Prepared and distributed employee work schedules

• Assisted Store Manager with all day to day activities

• Assisted retail sale employees in meeting their targets and assessed employee performance

• Conducted inventory counts, including ordering items, keeping stock, and analyzing usage trends to avoid overstock

LANGUAGES

• English [fluent]; French [fluent]; Persian/Farsi [fluent]; Hindi [intermediate]

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