Ashley Montes

tex expert

Aiken, SC

ad2xw9@r.postjobfree.com

+1-803-***-****

To work in an environment where my skills, expertise and experience can contribute to the success of the workplace.

Authorized to work in the US for any employer

Work Experience

Owner/Operator

South aiken hand wash and detIling - Aiken, SC

September 2019 to Present

Own and run day time car wash and detailing location Sam's Club Associate

Sam's Club - Aiken, SC

June 2021 to September 2021

Forklift pallet jack restock of warehouse

tex expert

T-Mobile - Augusta, GA

November 2016 to May 2017

3750 Wheeler Rd, Augusta, Ga 30909

November 2016 - May2017

• Answers incoming telephone calls and responds to customer requests regarding billing and service issues in a timely and accurate manner, while maintaining acceptable statistical Call Center standards.

• Provides accurate product and service information to customers

• Processes customer payments and posts them to the appropriate account

• Uses computer systems to identify, research, and resolve customer issues; researches billing issues and misapplied payments

• Maintains sense of urgency and consistently meets deadlines when responding to customer issues.

• Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department

• Accurately completes required paperwork and/or documentation

• Other duties as assigned.

Financial Care Representative

T-Mobile - Tampa, FL

April 2015 to September 2016

• Monitor process and ensure optimal level of customer services to all financial requirements.

• Coordinate with clients and negotiate on all payment settlements for same.

• Monitor all outstanding dues and perform appropriate collections on same.

• Manage all customer issues and ensure appropriate resolution for same.

• Administer all financial processes and develop ways to increase production and quality of services.

• Ensure compliance to T-Mobile policy for all account credits.

• Operate and manage billing disputes and price rates.

• Enhance the completion of training to keep in touch with changes in policy.

• Communicate with customers and deliver authentic information on products/services Customer Service Representative

T-Mobile - Augusta, GA

November 2014 to April 2016

• Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to questions and concerns about service, and escalate calls appropriately.

• Consult with customers to evaluate needs and determine best options.

• Counsel customers on options for service and coverage.

• Upgrade service and offer additional service packages or options.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Customer Service Representative

Teleperformance - Augusta, GA

March 2014 to November 2014

• Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to questions and concerns about service, and escalate calls appropriately.

• Consult with customers to evaluate needs and determine best options.

• Counsel customers on options for service and coverage.

• Upgrade service and offer additional service packages or options.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Customer Service Representative

Spherion/Electrolux - Augusta, GA

April 2013 to February 2014

• Manage consumer interactions professionally, efficiently and with good communication skills.

• Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

• Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM.

• Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.

• Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.

• Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.

• Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.

• Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.

• Drive efficiency and change through continuous improvement - personal and team.

• Provide back-up support for other queues and departments as necessary. Correctional Officer II

Augusta State Medical Prison - Grovetown, GA

February 2013 to January 2014

• Receives and releases inmates being transferred to and from the facility, transfers inmates to the custody of corrections officers, and accompanies inmates from one area to another.

• Makes rounds to maintain security and checks locks, fences, alarms, and other security devices.

• Supervises routine cleaning and maintenance activities within the institution and searches prisoners entering the facility from outside details.

• Prepares inmates for work call with Detail Officers.

• Administers medications and first aid and responds to inmate requests for other medical attention.

• Reports inmate disciplinary problems and investigates Officer Incident Reports.

• Performs duties of Communication Room Officer and Shift Supervisor as required.

• Supervises feeding, recreation, and visitation.

Correctional Officer II

Augusta State Medical Prison - Grovetown, GA

October 2010 to May 2012

• Receives and releases inmates being transferred to and from the facility, transfers inmates to the custody of corrections officers, and accompanies inmates from one area to another.

• Makes rounds to maintain security and checks locks, fences, alarms, and other security devices.

• Supervises routine cleaning and maintenance activities within the institution and searches prisoners entering the facility from outside details.

• Prepares inmates for work call with Detail Officers.

• Administers medications and first aid and responds to inmate requests for other medical attention.

• Reports inmate disciplinary problems and investigates Officer Incident Reports.

• Performs duties of Communication Room Officer and Shift Supervisor as required.

• Supervises feeding, recreation, and visitation.

Coach/Supervisor

SITEL - Augusta, GA

April 2008 to September 2010

• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

• Provides statistical and performance feedback and coaching on a regular basis to each team member.

• Writes and administers performance reviews for skill improvement.

• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

• Ensures employees have appropriate training and other resources to perform their jobs.

• Responds to and resolves employee relations issues expressed by team members.

• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

• Addresses disciplinary and/or performance problems according to company policy.

• Prepares warnings and communicates effectively with employees on warnings and makes effective/ appropriate decisions relative to corrective action as required.

• Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

• Works as a member/leader of special or ongoing projects that are important to area/process improvement.

• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Uses appropriate judgment in upward communication regarding department or employee concerns Customer Service Representative

Trc Staffing - Augusta, GA

December 2019

This is my current job where I help the citizens of Massachusetts and Rhode Island connect and disconnect their electricity and gas

Education

High school diploma in Diploma

Butler High School - Augusta, GA

August 2006 to Present

Diploma

George P. Butler High School - Augusta, GA

May 2006

Skills

• Customer Service

• Front Desk

• Front Office

• Reception

• Management

• Sales

Contact this candidate