VANESSA TERRELL

ad2xvt@r.postjobfree.com 205-***-**** Birmingham, AL 35215

Summary

I AM CUSTOMER SERVICE ORIENTED PROFESSIONAL WHO PROVIDES TIMELY AND ACCRATE DATA TO ENSURE REIMBURSEMENT FOR PATIENTS AND CUSTOMER SERVICES. FOLLOWS POLICIES AND PROCEDURES TO ENSURE QUALITY. MAINTAINS AND ENSURES PATIENTS AND CUSTOMERS PRIVACY AND CONFIDENTIALITY.

Skills

Opening and closing procedures

Documentation skills

Report generation

Safe balancing

Transaction management

Report creation

SEC proficiency

Financial statement preparation

Invoicing and billing

Fiscal budgeting knowledge

Account reconciliation

SAP

Vendor relationships

Accounting operations management

Enterprise Resource Planning software

Quicken expertise

Training & development

Critical thinking

Experience

Brinks Incorpated Birmingham, AL

Cash Logistics Processor

11/2020 - Current

Enter Customers Cash Deposits Daily, Process Large Amounts Of Cash and Credit interest Daily, also Lifting 50lbs of Coins Daily also.

Reviewed account information and individual customer charges to produce correct bills.

Accepted and submitted payments, updated account information and produced receipts.

Prepared and checked cashier register tills.

Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.

Organized cash movements between offices and to or from banks.

Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.

Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.

Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.

Investigated and solved account issues to maintain current and accurate money systems.

Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.

Received and recorded cash, checks and transfers.

Matched orders with invoices and recorded required information.

Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Recorded debit, credit and account transactions in computer spreadsheets and databases.

Checked postings and documents for correctness, accuracy and proper coding.

Reconciled computer reports with manually maintained ledgers.

Reconciled or entered report discrepancies found in financial records.

Reduced financial discrepancies by accurately managing accounting documentation.

Accessed financial information to answer questions and gather details about specific accounts.

Classified and summarized financial data to compile and enter in financial records

Churches Chicken Birmingham, AL

General Manager

06/2006 - 08/2010

Trained employees on duties, policies and procedures.

Recruited, interviewed and hired qualified staff for open positions.

Created schedules and monitored payroll to remain within budget.

Supervised employees through planning, assignments and direction.

Recruited, trained and empowered employees to achieve key performance indicators.

Tracked monthly sales to generate reports for business development planning.

Administered employee discipline through verbal and written warnings.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Guided management and supervisory staff to promote smooth operations.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Led employee evaluations with constructive feedback to boost performance.

Built and maintained loyal, long-term customer relationships through effective account management.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Designed sales and service strategies to improve revenue and retention.

Developed service and sales strategies to improve retention and revenue.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Implemented successful business strategies to increase revenue and target new markets.

Monitored progress by establishing plans, budgets and measuring results.

Formed and sustained strategic relationships with clients.

Created effective business plans to focus strategic decisions on long-term objectives.

Mitigated business risks by working closely with staff members and assessing performance.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Forecasted customer demand to set prices or credit terms for goods or services.

Implemented campaigns and promotions to help with developing goods and services.

Structured HR consulting services to support clients during organizational developments and changes.

Kentucky Fried Chicken Birmingham, AL

General Manager

03/1996 - 05/2006

Trained employees on duties, policies and procedures.

Recruited, interviewed and hired qualified staff for open positions.

Created schedules and monitored payroll to remain within budget.

Supervised employees through planning, assignments and direction.

Recruited, trained and empowered employees to achieve key performance indicators.

Tracked monthly sales to generate reports for business development planning.

Administered employee discipline through verbal and written warnings.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Guided management and supervisory staff to promote smooth operations.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Led employee evaluations with constructive feedback to boost performance.

Built and maintained loyal, long-term customer relationships through effective account management.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Designed sales and service strategies to improve revenue and retention.

Developed service and sales strategies to improve retention and revenue.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Implemented successful business strategies to increase revenue and target new markets.

Monitored progress by establishing plans, budgets and measuring results.

Formed and sustained strategic relationships with clients.

Created effective business plans to focus strategic decisions on long-term objectives.

Mitigated business risks by working closely with staff members and assessing performance.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Forecasted customer demand to set prices or credit terms for goods or services.

Implemented campaigns and promotions to help with developing goods and services.

Structured HR consulting services to support clients during organizational developments and changes.

Education and Training

Ultimate Medical Academy - Clearwater Clearwater, FL

Associate of Science in Medical Billing And Coding

06/2016

Hueytown High School Hueytown, AL

High School Diploma

05/1978

Contact this candidate