Lisa Simonsen

ad2xvs@r.postjobfree.com 704-***-****

Proven track record across multiple industries, displaying valuable skills for effective organizational change management, collaboration expertise, and communication. Highlights below include change adoption, project management, process improvement, and communication delivery across varied business groups, stakeholders, and leadership levels.

Professional Experience

Hewlett Packard Enterprise – Communications Manager 6/2022 – 11/2023

Created the Global Communications Center of Excellence (COE) providing a centralized resource for communication teams, including a COE SharePoint site which houses communication templates, examples, processes and other resources.

Co-led the Measurements & Metrics Voice of the Workforce effort. Completed data analysis of feedback from the Global Communications organization. Support program management of the workstream including executive updates, meeting facilitation and change management expertise to the project teams.

Created a Global Communication calendar in Smartsheet consolidating communication events and activities across all communication teams, fostering better transparency, collaboration, and consistent messaging.

Supported communications for the Storage business unit including All Team Meetings, newsletters, and announcements.

Wells Fargo

Head of Internal Communications 10/2020 – 6/2022

Supported all groups within the Identity & Access Management (IAM), Information and Cyber Security organization with their internal communication needs as well as executive communications. Identified stakeholder impacts, developed communication strategies including appropriate channels for distribution.

Developed new process for monthly Governance and Business Enablement (G&BE) communications newsletter, centralizing communications from 8+ groups. Solicited content from Subject Matter Experts (SMEs) to create communications for the newsletters. Improvements reduced targeted email distribution by over 50%. New reports replaced two key communications, providing 100% reduction in emails.

Managed coordination and facilitated a weekly meeting to review top IAM projects with Chief Information Technology Officers and enterprise wide IAM stakeholders. Also, was responsible for managing the quarterly G&BE All Hands meeting.

Business Initiatives Manager, Stakeholder Engagement 8/2019 – 10/2020

Provide holistic support to various lines of business and technology as a dedicated central point of

contact for Identity and Access management (IAM

Provided holistic program, people change adoption and communication support for multiple lines of business, as the dedicated point of contact for IAM.

Functioned as the stakeholder engagement expert in IAM project operations meetings. Identified issues and ensured they were brought to resolution.

Managed and executed requests from my assigned lines of business representatives.

Member of the design team for the centralized engagement request tool and SharePoint site.

Strategy Consultant, Communications 12/2018 – 8/2019

Developed and implemented standardized communication strategies and processes for Technology Portfolio Execution (TPDE) project initiatives. Created supporting documentation and led training sessions for stakeholders to ensure adoption of the change.

Executed communication requests from internal customers. Gathered requirements, content from SMEs and identified audiences and appropriate communication channels for distribution.

Delivered the TPDE newsletter consisting of 5-15 communications daily.

Cisco Systems – Business Program Manager 6/2018 – 7/2018

Managed Data Protection program for Advanced Services (AS) organization. Served as representative for AS in Services forums and implemented new policies and procedures as required by the Security & Trust organization.

Tracked internal and external audit issues, facilitated remediation plans and documented evidence.

Maintained and updated policy documentation, processes as needed to reflect new rules and regulations.

Developed change management and communication plans for required Data Protection and Privacy training courses.

Bank of America – Communications Lead with Ettain Group 12/2017 – 2/2018

Communications Lead for new Identity & Access Management (IAM) Enterprise Process Oversight Group (EPO). Developed and implemented communication strategy and processes. Created communication playbook and associated templates.

Designed IAM University and peer coach programs for onboarding training and continuing education for all IAM EPO team members.

Partnered with Corporate Communications and the other 10 EPO communication representatives to share best practices and ensured the IAM EPO communication routines and processes were consistent and complied with the standard.

Wells Fargo – Change Management Consultant 2/2015 – 1/2017

Supported the Enterprise Risk organization as a change management expert within the Transformational Readiness group.

Conducted impact and stakeholder analysis sessions for assigned projects. Created and executed change plans to ensure adoption and organizational effectiveness.

Developed new online Change Management training course materials and templates. Topics included high level change management education, concepts, and sponsorship.

Created internal operational processes for the Transformational Readiness team including a website and document repository.

Lowe’s – Change Manager with North Highland 8/2014 – 2/2015

Change Adoption Manager for Enterprise-wide programs: Program Management Methodology implementation and Clarity implementation.

Developed comprehensive change plan and supporting documents including stakeholder analysis and impact analysis. Executed change activities within the plan.

Led discussions with Senior Directors to gain their buy-in on the change management strategy to project managers utilizing the Prosci model.

Partnered with Learning and Development team, designed and provided content for the new change management at Lowe’s online training course for all employees. Created a secondary course for Sponsors.

Bank of America 5/2014 – 8/2014

Enterprise Compliance Program Manager

Managed Enterprise level compliance gap analysis for SCRA program. Worked with SCRA Subject Matter Experts to map and confirm regulations to high level business processes.

Represented Compliance in key Line of Business routines and projects. Ensured that LOB partners understood applicable SCRA rules and regulations.

Developed and tracked appropriate compliance metrics and monitoring standards to ensure all compliance criteria is met by impacted Lines of Business.

Change Manager, Employee Readiness 1/2013 – 3/2014

Managed the change work stream for Bank and regulatory initiatives in the Centralized Liquidation Services Operations (CLSO) group. Focused on the people side of change by identifying audiences, conducting impact analysis, and creating change and communication plans to ensure adoption.

Coordinated the development and delivery of training deliverables including class materials, job aids, quick reference guides with the Employee Readiness Execution team, Global Learning Organization and Proficiency Coaches.

Change Manager with North Highland 3/2012 – 1/2013

Led Associate training and communication work streams for the Loan Modification Appeals project.

Developed and supported the execution of project tasks with key partners including Global Learning, Employee Readiness, and procedure writers. Tracked progress of deliverables and issues.

Gathered input for communication and training plans from Subject Matter Experts within impacted areas for nine Lines of Business. Conducted analysis and developed customized plans per audience needs. Successfully managed and executed deliverables within the plans.

Change Manager with Sherpa LLC 6/2011 – 1/2012

Managed people change activities for the 2012 Annual Benefit Enrollment project for the Bank of America population of approximately 300,000 employees world-wide.

Coordinated communication activities including training to ensure change acceptance, readiness, and participation.

Performed testing for all waves of project using TBA GUI and Quality Center software tools. Led validation efforts for each testing wave including securing resources to participate in validation activities.

Kodak Gallery - Senior Web Operations Manager 8/2010 – 8/2011

Led and managed web marketing projects from design to implementation for all Kodak Gallery channels. Scheduled and negotiated release dates between channels, Engineering and Development teams.

Represented Web Operations on the Site Marketing Leadership Team. Provided input to strategic plans and web site testing. Translated goals into projects, actions, and deliverables for the department.

Genentech, Inc. - Senior Organizational Change Manager 6/2009 – 7/2010

Operational Excellence and Business Process Management Organization (BPMO)

Change Manager for large corporate Adaptive Capacity initiative for all U.S. Genentech sites and selected functions. Developed change management, marketing and communication plans, goals portfolio and timelines for implementation.

Coordinated training schedule for change agents, sponsors, focus group participants and stakeholders.

Designed and implemented the new BPMO program infrastructure, web site, processes and procedures.

Certifications:

Change Management Practitioner – via Prosci – November 2018

Certified Six Sigma Green Belt – via Sun Microsystems, Inc. – 2006

Education & Continued Education:

California Polytechnic State University, San Luis Obispo, CA

Bachelor of Science in Graphic Communication, 1994

Print Management Concentration

University of California Extension, Santa Cruz

Project Management Certificate

Professional Affiliations:

Down Syndrome Association of Greater Charlotte

Board Member

Initiated, organized, and independently managed an annual Holiday Toy Drive event, collecting over one thousand toys for Levine Children’s Hospital and monetary donations for the Down Syndrome Association. Coordinated all marketing activities including design, advertising, vendor, and community relations. (Years: 2014, 2015, 2017)

Team member for the 3-2-1 DASH 5K and World Down Syndrome Day events (2015). Contributions included project management, execution of marketing tactics and recruitment of volunteers.

Contact this candidate