Syed Murtaza Kazmi

Basirpur, Pakistan

*****

ad2xvr@r.postjobfree.com

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+923*********

Willing to relocate: Anywhere

Work Experience

Customer Services Manager

Royal Bakery -

Okara July 2022 to

Present

Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.

Maximizes customer operational performance by providing help desk resources and technical advice.

Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.

Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.

Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.

Improves customer service quality results by conducting surveys and studying, evaluating, and re- designing processes and establishing and communicating service metrics and monitoring and analyzing results.

Implements quality, and customer-service standards.

Contributes customer service information and recommendations to strategic plans and reviews.

Audits customer service procedures and trends and determines system improvements.

Enforces company policies and procedures.

Determines customer service requirements by maintaining contact with customers and visiting operational environments.

Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Customer Service Representative

Royal Bakery - Okara

March 2021 to June 2022

Creating a welcoming and positive customer experience at the bakery counter.

Advising customers on baked goods selection and taking orders.

Weighing, pricing, and packaging purchased items, as well as processing payments.

Managing the baking ingredients inventory and requesting the purchase of stock.

Tracking ingredient expiry dates and arranging their use accordingly.

Monitoring the visual appeal and the availability of baked goods on display.

Reporting low baked goods stock to the Baker in a timely manner.

Maintaining a clean and tidy baked goods counter and performing other duties on request.

Cleaning the kitchen after business hours and preparing it for the next day.

Managing customer complaints and relaying them to the Baker. Education

Intermediate in General Science

Superior College, Depalpur - Lahore

September 2019 to October 2021

Skills

• Customer Service

• CSR

• Customer Support