Customer Service Medical Receptionist

CURRICULUM VITAE

NAOMI GAKII MATE

ADDRESS: P.O.BOX 63-60400, CHUKA

MOBILE NO: +254 (0-708-******

EMAIL: ************@*****.***

POSITIONING STATEMENT

Am an ambitious and committed professional with knowledge of accounts, customer service and administrative skills with efficient and effective service to my clients.

Am a person of high integrity, organized, resourceful, personable and fast learner who can quickly absorb new situations and communicate clearly and effectively with clients and members of public and can work under minimal supervision.

I have acquired leadership, managerial, financial, and interpersonal, computer, analytical and numerical skills. I am willing to be associated with the progressive organization which can provide me with a dynamic work environment where i can use my knowledge and passion in customer service and administrative duties to further my career targets in progress

PRACTICAL AREAS OF EXPERTISE:

Customer Care Service.

Stock taking and Controls

Records management (Financial and non-financial records)

Office Administration, operations and communications.

Making schedules and planning meetings and appointments

Monitoring the level of supplies and handling shortages

Preparing cashbooks for all transactions.

Reconciliation of cash with receipts. Reconcile customer account on timely and accurate basis. Banking of cash and cheques.

Generating of till reports for each register accurately

Directing and monitoring team to support overallcv; store operations

Till closing, allocation of cashier's,generating end of day reports

Managing Cash: Monitoring cash drawers’ amounts and planning.

Team management

Petty Cash Management.

Handle patients emergencies

Answer patients queries

Billing and receiving of payments for both cash and NHIF patients

Comforting patients and by anticipating anxieties

Processing the admissions of patients

KEY COMPETENCIES AND SKILLS

Excellent interpersonal skills

Proficient in Microsoft Office suite.

Excellent presentation skills

Excellent data analysis skills

People Skills Critical thinker Financial analysis and reporting

ACHEVEMENTS AND IMPACTS

I have demonstrated my prowess in cashiering leading to my promotion to be the head cashier at Tumaini Self Service Limited in 2019.

I have successfully offered greater customer services in various retailing shops whereas I have got higher ratings and great feedback from customers.

I have handled large sums of cash with minimal shortage. This has strengthened my skills and experience when handling large cash. This is due to my keenness and paying attention when handling cash.

EDUCATION BACKGROUND

2010 - 2012: Meru Technical Training Institute

Diploma in Accountancy

2006 - 2009: Makawani Secondary School

Kenya Certificate of Secondary Education [KCSE]

1997 - 2005: Makawani Primary School

Kenya Certificate of Primary Education [KCPE]

WORK HISTORY

September 2020 to May 2023: mission care nursing home

Medical receptionist

April 2019 to April 2020: Tumaini Self Service Limited

Chief Cashier

April 2018 to March 2019: Tumaini Self Service Limited

Cashier

September 2016 to December 2017: Gitobu Imanyara & Advocates

Office Assistant/ Accounts Clerk.

February 2016 to August 2016: Homecare and Hardware Limited Cashier/ Stock Clerk

January 2015 to December 2016: Eastleigh Mattresses Limited

Cashier

September to November 2011: Chuka Municipal Council

Accounting Clerk (Internship)

REFEREES

Ms. Maryyvonne Ododa

Human Resource Manager

Human Capital Limited

P.O.Box 3582- 00100 Nairobi

Cell Phone: 070*******

Email: ***************@*****.***

Ahmed M. Hemed

Town Clerk

Chuka Municipal Council

Tel: [064] 630071/61

Email: *******@*****.***

Mr. Gitobu Imanyara

Sole Proprietor

Gitobu Imanyara & Advocates

P.O.Box 53234- 00200, Nairobi

Tel: 072*******

Email: **@**************.***

Wachera Maina

Human capital limited

Tumaini Self Service Limited

P. O Box 00507-339,Nairobi

Tel.072*******

Email :*********@*******.**.**

DR.Edwin Torchi

Director

Missioncare nursing home

Tel.072******* Email:*******@*****.***

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