Juliann Cason

Ready to work

Largo, FL *****

ad2xui@r.postjobfree.com

+1-727-***-****

I'm a strong honest and hard working person . Looking for a company that has a strong outlook and honest people .

Authorized to work in the US for any employer

Work Experience

Dual representative Medicare /Marketplace

Maximus Federal (Medicare) - Remote

June 2023 to Present

Moved up and I am working from Home serving people with questions on their Medicare and applications with Marketplace

Medicare Customer Service Representative

Maximus Federal (Medicare) - Riverview, FL

October 2022 to June 2023

Taking calls for Medicare and Marketplace Helping with claims premium payments and reporting fraud Customer Service Representative

Maximus Federal - Riverview, FL

October 2022 to December 2022

Marketplace answering calls and helping people to sign up for marketplace insurance and answering any question about Marketplace

Salesperson

Waffle House - Clearwater, FL

January 2022 to December 2022

Taking orders from patriots serving food cleaning and dish washing Lyft Driver

Lyft Inc. - USA

January 2016 to February 2020

Pick up clients drop them off safely

Home Health Aide

Donnas Dedicated Home Health - Tampa, FL

April 2019 to January 2020

Taking care of elderly

Call Center Representative

AMR - Clearwater, FL

November 2017 to October 2019

Taking calls following HIPPA. Being great to all members following protocols .communication skills taking appointments to get members rides to and from medical appointments efficient in Microsoft, Excel and outlook call center rep

Customer Service Representative

Select Staffing - Largo, FL

February 2016 to November 2017

Answering phones to make medical rides for those who were on Medicaid or medicare. Working in a fast paced mostly inbound some outbound 85 to 130calls per day depends on the day and shift .

Store Manager

Wilson Farms - Pavilion, NY

April 2010 to November 2013

Love helping all customer complaints doing all money drops and counts making sure all orders were completed on time doing all paper work required making sure everyone was properly making all food did all managerial duties

Education

Diploma in Medical billing and coding

Everett Community College - North Aurora, IL

March 2009 to December 2010

High school diploma or GED in All major

Fox River Valley Christian School - North Aurora, IL August 1991 to June 1995

Skills

• Call Center, CSR, Customer Service, Customer Care, Customer Support Assessments Indeed Assessments are tests that job seekers can use to demonstrate their knowledge and abilities.

• Proficient Jan 2019 View my full results at: https://share.indeedassessments.com/share

• assignment/ p5lqpyzwbzyqfxcp Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.

• CSR

• Customer Care

• Customer Service

• Customer Support

• Alzheimer's Care

• Dementia Care

• HIPAA

• Senior Care

• Caregiving

• Home Care

• Meal Preparation

• Patient Care

• Hospice Care

• Vital Signs

• Medical Office Experience

• Medical Billing

• Medical Coding

• Laundry

• Insurance Verification

• Memory Care Assessments Customer Service Skills -- Proficient January 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient Basic Computer Skills: PC -- Completed January 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• EMR Systems

• Medication Administration

• Medical Scheduling

• Dispatching

• Medical terminology

Certifications and Licenses

Driver's License

Food Handler Certification

Assessments

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate