Mark S. Heymann

ad2xug@r.postjobfree.com

**** ******* **** *** ****** Texas 75056

214-***-****

https://www.linkedin.com/in/mheymann/

Technical professional looking for opportunity to utilize extensive industry experience and business skills managing, assessing, designing, planning and deploying service management IT environments and projects.

Accomplishments

Technical

Senior Technical Project Manager Neiman Marcus

Worked with Jira and Structure

Global Process Owner for Configuration Management for Xerox Corporate

iConclude – Automated problem resolution run-book automations system – My team implemented for 5500 servers in US and UK reducing IT staff by 40% in 1 year for our largest account (GSK)

Global Automations Manager – hired and managed 32 employees – world-wide IT Network Management Engineering and Development supporting 5600 servers network and event management

Responsible for the integration, support and project managing 250 point-of-sale terminals and inventory system at the American Airlines Arena in Dallas

Responsible for creating, executing, and delivering the financial reports at American Airlines Arena nightly for the owners of the building and the board of directors daily for all events

Project Management: Completed Agile Scrum 101 online training courses 1-6

Project Managed and personally installed a 40 server frame relay network in the automotive parts industry enabling business to business transactions between the North American parts warehouses for CarParts.com.

Implemented an automated 1200 node “pro-active” network management solution for CompuCom Systems internal network

Designed and installed complete remote network management solution for a large customer with 300 locations across the country, banking industry service delivery company, Lefebur, Inc

Help Desk and Remote Network Monitoring Center needs-analysis and design consulting, CompuCom

Managed data circuit installations and maintenance through Telco vendors

Oracle, Novell, Lotus Notes, and NT server administration with certifications in Oracle and Novell

Owned and operated the Balanced Score Card-Executive Dashboard for the CEO Xerox

Technical Pre-Sales

SME role for 200 sales reps supporting and implementing Network Management and Help Desk solutions using Openview, Unicenter and many other network management tools

4 years of trade show booth presentation: Gartner Group, IT Expo etc.

Performed 70+ executive briefings presenting the companies delivery services across Systems and Network Management providing service operations to the Network Control Center and Help Desk as an SME

Assisted in acquisition sites to aid in migration for system, process, and personnel

Wrote technical response for all RFP’s looking for Network Management or Help Desk services for Compucom’s 50 locations

Technical Director for sales support to a 5 state region within Computer Associates using Unicenter and Opal Jasmine OODB

Work History

Company Name: Neiman Marcus

Start Date: 12/27/2021

End Date: 11/01/22

Title: IT Technical Senior Project Manager

Responsibilities: Managing the decommission Project of their large corporate facility in Irving Texas and move to the new buildings to reduce operational costs. This project was managed within Jira and Structure.

Company Name: Heymann’s Drunken Cow Jerky

Start date: 3/2014

End Date: 8/2021

Title: President CEO – Business Owner

Responsibilities: Operated a Texas Inspected meat processing plant in Dallas Texas producing my own beef jerky. We sold over 450,000 bags of jerky across the US.

Company Name: ACS now XEROX

Start date: 2/16/2005

End Date: 3/2014

Title: Global Automations Manager BPO – Configuration Management

Responsibilities: Manage the Global Command Center, Operations Development, and Change Management groups for world-wide Pharma by building a follow-the-sun global support team in India, Malaysia, New Mexico, US, UK and Cork Ireland. Hired and manage a team of 32 network management developer/engineers to support 5600 servers around the world. Global Process Owner for Configuration Management and owned and operated the Balanced Score Card-Executive Dashboard for the top level.

Company Name: American Airlines Center

Start Date: November 2003

End Date: January 2005

Title: POS and Inventory Manager

Responsibilities: Responsible for the integration support and project management of point-of-sale and inventory system at the American Airlines Arena in Dallas including 250 IBM POS machines. Supported InfoGenesis (POS) and Eatec (Inventory) applications. Designed and ran all electronic financial reports after events to deliver to senior management and owners. My job included finding financial anomalies within the POS reports after each event to insure accuracy.

Company Name: Computer Associates

Start Date: February 1999

End Date: November 2003

Title: Technical Support Director – Database delivery services, 5 states.

Responsibilities: Provide technical sales support to 5 state region for Jasmine and Opal (Object Oriented Development tool) development solutions.

Company Name: CompuCom Systems Inc.

Start Date: May 1994

End Date: February 1999

Title: Business Development Manager / Subject Matter Expert Network Management and Help Desk consulting

Responsibilities: Provide technical sales support and project management tracking for 200 sales representatives in 70 branch locations. Also performed analysis, written S.O.W., design, and installation of network management solutions and Help Desk/Support Centers

Company Name: CompuServe Integration Group

Start Date: August 1992

End Date: May 1994

Title: Network Administrator

Responsibilities: Design and delivery of technical solutions for new business for CompuServe Integration Group. Functionality of all the systems, applications, and workstations within the IT Outsourcing division. Responsible for service delivery of network and systems engineering projects.

Company Name: MicroSolutions

Start Date: December 1987

End Date: August 1992

Title: Technical Support Manager

Responsibilities: Complete configuration, staging, and installation of all the personal computers, networks, and servers that were sold by the company

Technical Classes and Certifications

Six Sigma 1 week class

Agile Scrum 101 online training course 1-6 YoutubeTraining

Novell 2x and 3x Administration

Oracle DBA –Server Administration 1994

OS/2 Server

HP OpenView for Unix

HP Openview for Windows

HP OpenView technical partners conference

CA Unicenter TNG - 210

CA Opal & Jasmine – Object Oriented Infrastructure

Seagate Software network management certified engineer

Eatec – Inventory database training for the AAC arena 1 week in California

InfoGenesis – POS training for programming and support 1 week

All IBM PC certifications up to 1992

All Compaq PC certifications up to 1994

IBM Token Ring

IBM Network Protocols

IBM TCP/IP

Cisco routers hubs and bridges

Compaq Internetworking

ALL ISO 20000 Certification courses (ACS)

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