Eric H. Smallwood

***** *********** ***., ****** *****, MD 21117 ● 240-***-**** ● ad2xt4@r.postjobfree.com www.linkedin.com/in/ericsmallwoodhr

Human Resources – Human Capital – Talent Management Leader

EDUCATION

Nova Southeastern University Ft. Lauderdale, FL, United States M.Sc. in Human Resources Management Honors: Cum Laude Mexico Autonomous Technological Institute- ITAM, Mexico City, Mexico Certificate (Diplomate) in Human Resources

Universidad Iberoamericana, Mexico City, Mexico

B.Sc. equivalent (Licentiate) in Psychology Specialty: Clinical Psychology

LANGUAGES

Fluent in English, Spanish and Portuguese. Basic French and German.

PROFESSIONAL EXPERIENCE

UNITED STATES DEPT. OF HEALTH AND HUMAN SERVICES

Centers for Medicare and Medicaid Services/ Center for Medicare and Medicaid Innovation Baltimore, MD, United States

Director, Human Resources & Administration 09/2020 - Present CMMI's mission is to test innovative payment and service delivery models to reduce program expenditures while preserving or enhancing the quality of care for the Medicare, Medicaid, and CHIPS (Child Health Insurance) programs. Supports a workforce of 500 highly educated and technical employees in the areas of Human Resources; Talent Acquisition; Training and Development; Succession Planning; DE&I; Employee Relations; Travel; Administrative Services; Emergency Preparedness; and Facilities Management in support of the CMS Innovation Center (CMMI). Manages a Deputy Director and a team of 23 professional and technical staff.

Reduced Vacancy Rate from 19% to 9% and increased Retention Rate by over 3 points within one year.

Developed and implemented CMMI’s first Strategic HR Plan and DE&I Plan.

Overhauled Onboarding, Exit Interview, and Succession Planning processes.

Refocused/ expanded HR and T&D roles as strategic partners with consultative approach.

Created and launched Emerging Leaders and Experienced Leaders development programs.

UNITED STATES POSTAL SERVICE

Washington, DC, United States

Manager Human Resources, Headquarters 2018 - 2020

Drove business results through 8 HR Business Partners assigned to ELT members (C-level) and supported 13,000 employees through 13 HR Generalists on Talent Management, Employee Relations, Staffing, Performance Management, Compensation, Employee Engagement, Internal Investigations, Training & Development, FOIA, and other programs.

Manager, Human Resource Support Services 2015 – 2018 Supported 9,000 headquarters employees on Employee Relations, Performance, Discipline, Investigation of Harassment and Discrimination complaints, Training & Development, and oversight of the Employee store, Randolph- Sheppard Act, and Telework programs. Member, National Committee on Workplace Violence Prevention, and HQ Threat Assessment Team.

Human Capital Development Specialist 2011 – 2015

Focused on several Development programs used by up to 58,000 employees including policy, process, systems enhancements, identification and assessment of talent, user guides, and training.

Co-redesigned the Corporate Succession Planning, Senior Succession Planning, and Field Leadership Development programs (including management and leadership development programs for 30,000 employees).

• Received CHRO Award for contributions to the 2015-2020 Strategic Human Resources Plan.

• Received CEO Award for 93% of Critical positions having 1+ Ready Now successors.

Sr. Organization Effectiveness Specialist 2010 - 2011 Analyzed existing organization structures and proposed alternative designs aligned with evolving business needs, considering span of control, hierarchical levels, career progression, and streamlining of work processes to increase effectiveness and reduce time/cost. Advised senior management on change management strategies to implement major organizational changes. Proposed and implemented a point-factor job evaluation system and process, which was adopted Postal-wide.

NMS HEALTHCARE

Hyattsville, MD, United States 2009

Private 500-bed long-term care and outpatient therapy concern with 1,200 employees in three facilities.

Vice President Human Resources

Led the HR function, reporting to the Chief Executive Officer and supervising HR Managers in 3 facilities.

● Defeated SEIU unionization effort through employee relations strategies.

● Overhauled key processes, implemented metrics, and reduced turnover in Nursing by 25%.

● Outsourced benefits administration and consolidated carriers, realizing significant savings.

● Revised/updated Employee Handbook for clarity, compliance, and decreased exposure.

PARI RESPIRATORY EQUIPMENT 2006 - 2007

Richmond, VA, United States

Private German manufacturer of high-end respiratory medical devices (nebulizers, inhalers) and solutions.

Corporate Director Human Resources

Led the Americas HR function for this German medical device manufacturer with operations in the USA and Latin America. Charter: promote advanced HR management practices as exponential growth was anticipated from a new product under development and entry into new markets.

Transferred two manufacturing lines from USA to Mexico.

Improved sales execution through organization structure redesign, overhaul of Sales Incentive Plan, and performance tracking tools, which increased average calls/day by 40% and overall quota achievement.

Improved business results by launching metrics-based Performance Bonus program.

Supported expansion strategy by playing lead role in opening Brazil and Mexico subsidiaries.

Conducted assessment of top 30 players, identified backups, and assisted in creating Individual Development Plans.

Advised Mexico operation on Union Contract renegotiation strategy.

● Reduced health Insurance costs by 22% while maintaining benefits levels.

AMCOR PET PACKAGING 2003 - 2006

Miramar, FL, United States

Leading global packaging manufacturer ($10B revenue) based in Australia.

Director Human Resources- Latin America

First incumbent of the Regional HR function for the $730MM Latin America unit of this leading global packaging manufacturer. Accountable for Talent Acquisition, Training & Development, Compensation & Benefits, Labor Relations, Organization Development, Talent Management, Safety, and Payroll. Scope: 2,600 employees in Puerto Rico, Mexico, Honduras, El Salvador, Venezuela, Colombia, Peru, Ecuador, Brazil and Argentina. Direct reports: 8 Total reports: 30

Rolled out basic HR processes across the Region, achieving consistency and compliance.

Realized $2.5MM savings in ongoing SG&A through Business Process Re-engineering and Organization Structure Redesign.

Topgraded management teams, created Andes Area, and led Talent Review effort Region-wide.

Led HR portion of Acquisition, from Due Diligence (Ecuador) to Integration (Mexico, Argentina).

Designed and managed Executive Compensation program for senior BU leaders in the Region.

Devised/implemented Union Strategy for Venezuela (avoidance/renegotiation) and Mexico (consolidation).

Restructured entire Mexican operation from plant floor to Topgrading the leadership team.

DHL WORLDWIDE EXPRESS 2002 - 2003

Plantation, FL, United States

Global document and package transporter, a unit of DeutschePost, with 285,000 employees. Regional

Manager, Human Resources Development

Supported 9,009 employee region on organization design, performance management, talent assessment, succession planning, and leadership development.

● Led large-scale Organizational Redesign projects (Operations, Sales, Finance, and Customer Service).

● Conducted talent assessment of top 150 leaders and implemented talent management plan

● Designed Selection process and Middle Management Development program.

AVAYA 2001 - 2002

Doral, FL, United Sates

Privately held global provider of telecommunications solutions (VOIP, contact center, networks), spun off from Lucent.

Senior Manager, Management Development

Responsible for senior level Recruitment, Career Development, Performance Management and Development initiatives in the CALA region (USA, Mexico, Colombia, Venezuela, Brazil, and Argentina).

● Delivered internal consulting skills Workshop to Global Human Resources team.

● Overhauled Mentoring program for high-potential employees including web-based tracking system.

HUMAN CAPITAL CONSULTANTS/ POWERSEARCH INC.

Miramar FL, Reston VA, New York City 1993 - 2000

Niche executive search and human resource consulting firms specializing in Latin America and US Hispanic markets. Founder and Managing Partner

As an external consultant, served as Director of Human Resources for Readers Digest (media), Baan (ERP software) and Informix (database software), and as Vice President Human Resources for StarMedia Network (new media). Scope: Americas, Australia, Europe, and Asia. Challenges ranged from optimizing compensation programs to achieving a turnaround, driving a corporate culture change and managing post-IPO growth.

● Developed and launched Total Rewards Program (fixed, variable, LTI) for entire company.

● Led HRIS project, from needs identification and vendor selection to implementation.

● Overhauled Compensation in Brazil (single structure all divisions), shaving administrative costs by 50%.

● Spearheaded Mexico Divestiture and minimized liability to company.

● Led 20% global Reduction in Force effort.

● Redesigned and launched two-dimensional Performance Evaluation system.

● Right-sized Chile operation; helping return to profitability within two quarters.

● Started-up subsidiaries in Colombia, Peru and Ecuador and hired management team.

● Championed the Strategic Planning process for the region, identifying new growth opportunities. Founded and managed Executive Search firm servicing Fortune 500 and growth companies in the USA, Latin America and Caribbean. Scope: positioning, marketing, sales, and operations.

PEPSI-COLA INTERNATIONAL

Ft. Lauderdale, FL 1989-1993

Leading global beverage manufacturer, a unit of PepsiCo.

Director Human Resources - North Latin America (Central America, Caribbean, Colombia, Florida) Reduced mid-managerial external hires from 100% to 12%, developed and exported talent to other regions within the company, led Corporate Culture project, and relocated Caribbean office saving 40% SG&A in first year. Played key role in Bahamas JV Task Force, including negotiation of Union agreement. Managed strategic HR planning, staffing, training, management & organization development, compensation & benefits, personnel administration, and security.

ADDITIONAL TRAINING

Advanced Leadership Program, United States Postal Service Managerial Leadership Program, United States Postal Service Certified Facilitator, United States Postal Service and Achieve Global Certificate in Organization Development, SHRM

AFFILIATIONS

● Member, Association for Talent Development

● Member, Society for Human Resources Management

● Former Board Member, Institute for International HR

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