DIAMOND REESE

**** ********** ** ******* ****, GA 30349 · 770-***-****

ad2xqv@r.postjobfree.com

Dedicated professional with extensive experience in customer service, healthcare and data entry. Proven track record of delivering exceptional service, maintaining accuracy in data entry, and fostering long term customer relationships. Seeking a dynamic role that utilizes my skills in a collaborative growth- oriented environment.

EXPERIENCE

NOVEMBER 2021 – OCTOBER 2023

REMOTE CUSTOMER SERVICE AGENT, SPECTRUM

Handled customer inquiries via phone, email, or chat. Resolved service-related issues, assisted with billing inquires, and promoted additional services. Ensured customer satisfaction through effective communication and problem resolution.

AUGUST 2018 – MARCH 2021

ENROLLMENT SPECIALIST, CONCENTRIX

Accurately completed and processed healthcare applications. Verified eligibility, explained plan options, and addressed inquires related to healthcare coverage. Employed clear communication to convey complex information during enrollment process. JANUARY 2016 – DECEMBER 2018

PROPERTY AND CASULTY AGENT, TELEPERFORMANCE

Addressed customer inquiries regarding policies and billing related issues. Processed and issued insurance policies, explained coverage details, premiums, and policy terms. Demonstrated knowledge of company products, changes in regulations, and complied with industry standards. EDUCATION

MAY 2010

CRIMINAL JUSTICE, BUFFALO STATE COLLEGE

Graduated Magna Cum Laude.

SKILLS

• Customer Service

• Conflict Resolution

• Attention to Detail

• Data Entry

• Microsoft Applications

• Billing/Finance Concepts