Customer Service Graphic Design

Gerald Livingston

*** ***** ****

Greensboro, NC 27405

Phone: 336-***-****

E-mail: *********@*****.***

Profile

Enthusiastic, dedicated, and responsible worker with 2 years experience in mortgage lending and loan application processing. Great communication and verbal skills with 8+ years of Customer Service. 4+ years experience of small team management. Proficient in all past and current Microsoft Office Software. Outstanding in current Adobe Design Software.

Education

Guilford Technical Community College Advertising/Graphic Design 2021-Present

ECPI-School of Technology 2007-2010 Web Design

Richmond Community College Fall 2003 Business Administration

Richmond Senior High School 2003 Business Diploma

Awards

Cole Scholarship Award

Certificate of Leadership - Harris Teeter Distribution

Work Experience

Community Solutions Tech Support Rep I Charter Communications-Spectrum

JANUARY 2020 – SEPTEMBER 2020

• Provided excellent customer service over the phone

• Provides information on company merchandise and services

• Problem solve, Sales, billing, resolve technical issues

• Adaptable, handle large que of inbound calls /make outbound calls

• Remain current on all product knowledge and solutions

• Meet with immediate supervisor to discuss weekly performance

Customer Service Associate II Lowes Home Improvement

AUGUST 2017 – NOVEMBER 2019

• Provided excellent customer service

• Provides information on company merchandise and services

• Maintains accurate records of inventory and safety compliances

•Operate Forklift and Standup Forklift

Sales Associate Walmart

JUNE 2015 - JUNE 2017

• Supported a safe and work appropriate environment

• Retains and replenish merchandise in stockroom/shelves

• Cross check and assures quality and freshness of merchandise.

BB&T-Home Mortgage Dept Sept 2013-Apr 2015 Mortgage Lending Closing Officer I

Verify Employment, Insure and Update Correct Mortgagee Clause, Upload Closed Loans, Assign Files, Work, type, and process loans at a fast pace.

AIG-United Guaranty Jan-July 2013 Image Analyst/Processor

Data Process scanned images, Understand mortgage loan applications & forms, confirm/correct data displayed into data fields. Validate and Edit loan documents. Work, type, and process loans at a fast pace.

Dollar General 2012-2013 Cashier/Stocker

Customer Service, Stock, Back stock Stockroom, Clean, Maintain Safe & Friendly Environment.

New Life Worship Center 2009-2015 Media President

Responsible for all Media Projects, Video Broadcasting, Web, Print, Marketing, Scheduling, Training,

Enforcing tasks & Meetings, Having & Maintaining a productive fun environment, & etc.

DB Schenker Logistics 2008-2010 Material Handler

Operate Double Electric Pallet-Jack, Follow Voice Command on Headset, Pull Orders at fast pace, Clean &

Maintain Safe & Environment.

Harris Teeter Distribution 2006-2007 Perishable Order Selector

Operate Double Electric Pallet-Jack, Pull Orders at fast pace, & Maintain Safe Environment.

Target 2005-2006 Backroom Logistics

Customer Service, Pull Orders, Unload Truck, Stock, Back stock Stockroom, Clean, Maintain Safe & Friendly Environment.

Skills

Adobe CC, Proficient in current Microsoft Office Software-Word, Excel, PowerPoint, Genesys, Forklift, Counterbalance Forklift, Electric pallet jacks, double electric pallet jacks & Order Pick.

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