PROFESSIONAL SUMMARY

Dedicated professional skilled in compensation structuring and policy development to promote retention. Proven history of cultivating diversity and inclusion to build positive work culture. Offering 10+ years of expertise in maintaining employee satisfaction and reducing turnovers. SKILLS

• Data Analysis •Networking and Partnership Development

• Microsoft office • Recruitment Management

• Policy Interpretation • Analytical and Critical Thinking

• Retention Program Development

WORK HISTORY

Retention Specialist

Lakeshore Technical College - Cleveland, WI 06/2023 - 10/2023

• Increased student retention rates by developing and implementing effective enrollment strategies.

• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.

• Analyzed customer data to identify trends, providing valuable insights for retention initiatives. Order Selector

Piggly Wiggly Midwest - Sheboygan, WI 05/2021 - 06/2023

• Enhanced order accuracy by diligently verifying product codes and quantities before packaging.

• Checked inventory and selected products from specific locations based upon availability

• Verified product quantity and quality to determine accuracy of orders and reduce errors. Material Coordinator

Poly Vinyl – Sheboygan Falls, WI 01/2020 - 05/2021

• Optimized material flow by implementing efficient inventory management systems.

• Reduced downtime in production by ensuring timely delivery of materials to various departments.

• Maintained accurate records, enabling better tracking and forecasting of material requirements. Senior Customer Service Representative

Kohler Co 01/2019 - 03/2021

• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.

Training Coordinator

Kohler Co - Kohler, WI 01/2017-03/2019

• Enhanced employee performance by developing and implementing comprehensive training programs.

• Increased employee retention rates through targeted training interventions and career development opportunities.

• Developed engaging instructional materials, including presentations, handouts, and interactive activities.

Admissions Counselor

Lakeland University - Sheboygan, WI 01/2015-02/2017

• Improved student retention rates by collaborating with academic advisors to identify at-risk students .

• Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.

• Reviewed admissions applications and evaluated student credentials. Admissions Counselor

University Wisconsin Platteville - Platteville, WI 08/2010-01/2015

• Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.

• Assisted in developing marketing materials to effectively communicate the value of the institution’s educational offerings.

• Reviewed admissions applications and evaluated student credentials. EDUCATION

Master Of Education Higher Education Administration Capella University – Minneapolis, MN 02/2014

Bachelor Of Applied Arts And Science: Criminal Justice And Business Administration University Wisconsin Platteville – Platteville, WI 09/2007