TOYA BOST-UTSEY

HUMAN RESOURCES LEADERSHIP

New York 914-***-**** ad2xq4@r.postjobfree.com https://www.linkedin.com/in/toyabostutsey/

PROFESSIONAL SUMMARY

Dedicated Executive with 20+ years of experience devising strategic HR initiatives that execute organizational and stakeholder vision goals. Leads the development of new initiatives to establish competitive and cost-effective benefit programs. Collaborate with other C-Suite Executives and internal HR departments to develop solutions that drive employee engagement, DE&I, and growth initiatives. Expert in aligning staff members around HR policies and procedures to ensure compliance/adoption while leveraging strong business acumen to yield growth, employee efficiency, productivity, and job satisfaction.

SKILLS

●Strategic Planning

●Forecasting

●Project Management

●HR Employee Relations

●Payroll

●Benefits & Compensation Administration Management

●Employee Engagement

●Corrective Action Plans

●Reporting

●Analysis

●Budgeting

●Organizational Change

●Databases

●HR Information Systems

●Regulatory Compliance

●PeopleSoft, Ceridian, Paycom, Workday, ADP

Collective Bargaining Agreement

WORK EXPERIENCE

FIRST VICE PRESIDENT, DIRECTOR OF HUMAN RESOURCES

METROPOLITAN COMMERCIAL BANK 2023 – PRESENT

Responsible for planning, developing, and executing human resource strategy in support of the overall business plan and strategic direction of the Bank.

Provides strategic leadership and create strategies by articulating HR needs and plans to the executive management team, shareholders, and the board of directors.

Monitoring daily workflow and cohesiveness of the HR Team and shareholders

Provide oversight for all aspects of the HR function including but not limited to, DE&I, employee relations and compliance, audit and exam requests, benefits administration, performance management process, data analytics, compensation and training and development initiatives.

Monitor and ensure the Bank’s compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews and modifies policies and practices to maintain compliance.

DIRECTOR OF HUMAN RESOURCES & HEAD OF DIVERSITY EQUITY AND INCLUSION

OTG MANAGEMENT 2022 – 2022

●Develop and implement policies and strategies that achieve the organizations and C-Suite/Stakeholders' growth and DEI goals.

●Serve as a liaison for HR team members in 10 terminal locations across the US and Canada to verify conformity with company policies and procedures.

●Manage complex performance management issues, including complaints and grievances, employee terminations, and investigations, by defining and communicating company goals and performance investigations.

●Develop and maintain HR policies to increase adoption of HR function optimization strategies, ensuring consistent application of policies for fairness and equity in an organization working with 10 labor unions.

●Oversee the administration of employee benefit programs such as health, dental, vision, life insurance/AD&D plans; flexible spending plan; voluntary disability plans; and benefits related to local ordinances and government programs. This includes self-insured and fully insured plans.

●Analyse benefit plan coverage and recommends benefit strategies, policies and programs designed to attract and retain employees while keeping in mind organizational goals.

●Champion DEI strategies and communicate with the hiring Manager to foster a diverse workplace environment centered around diversity training programs and fair practices.

●Align a team of 10 members, including a Senior Benefits Manager and a Payroll Manager, around the execution of the company’s mission for over 5000 staff members.

●Revitalize the exit interview process to enhance procedures by transforming survey data into actionable insights and improvement solutions.

●Created the Combatting Unconscious Bias training for all OTG locations to improve workplace integration and diversity.

●Partner with C-Suite Executives to identify and bridge the gender and ethnicity pay scale gap and host multiple DEI celebrations to promote staff inclusion.

●Partner with the Marketing and Communication team, upper management executives, and stakeholders to curate DEI materials and framework for Employee Resource Groups (ERG) designed to boost staff diversity and engagement in the workplace.

HUMAN RESOURCES OPERATIONS

MUNICIPAL CREDIT UNION (CONTRACT ROLE) 2021 – 2022

●Facilitated employee compensation by maintaining employee records, benefit forms, and payroll documents, ensuring compensation levels matched market levels to help attract and retain top-tier employees.

●Spearheaded employee development by leading periodic training and coaching sessions for new hires and existing employees, boosting new hire performance, and keeping staff up to date in their respective fields.

●Ensured safety best practices while complying with state, agency, and union laws reducing company expenses significantly by lowering employee absence rates.

●Leveraged employee relations and conflict resolution skills in guiding management with developing solutions to address employee concerns.

●Coordinated and processed FMLA submissions, worker's compensation, and unemployment claims and submitted all documentation to the department.

●Developed departmental goals, objectives, and systems, helping the HR team advance procedures, guidelines, and policies, to ensure best practices within the department.

ASSOCIATE VICE PRESIDENT OF HUMAN RESOURCES

CORNERSTONE FAMILY HEALTH (FORMALLY HUDSON VALLEY COMMUNITY SERVICES) 2015 – 2021

HEAD/DIRECTOR OF HUMAN RESOURCES

MAXIMUM MANAGEMENT (CONTRACT ROLE FOR HUDSON VALLEY COMMUNITY SERVICES AND JBCFS 2014 – 2015

●Oversaw all people operations processes to empower employees and streamline daily operations by setting up a transparent process for the entire workforce journey during the employee life cycle.

●Orchestrated employee development to build a well-trained workforce with a high employee engagement score through multiple learning and development initiatives.

●Worked with the Finance team to maintain budgets for the organization, which consisted of salaries and departmental budget goals.

●Collaborated with hiring managers to manage full cycle recruiting, focusing on building a diverse and inclusive team by defining and implementing strategies to attract, engage, and retain top talent across the company.

●Interfaced with external/internal clients, including cross-functional managers, to boost the company's bottom line by maintaining quality relationships.

●Pioneered salary surveys, allowing the organization to adjust and maintain market competitiveness for existing and incoming talent.

ADDITIONAL WORK HISTORY

SENIOR HR GENERALIST/BENEFITS ADMINISTRATOR

IMPACT PERSONNEL 2012 – 2014

PART-TIME ADMISSIONS INTAKE SPECIALIST

MERCY COLLEGE & THE COLLEGE OF WESTCHESTER 2012-2014

HR GENERALIST FOR BENEFITS & COMPENSATION

HUDSON VALLEY BANK 2002 – 2012

HR GENERALIST

TEG FEDERAL CREDIT UNION 2009-2009 (Part time)

EMPLOYEE RELATIONS COORDINATOR

CABLEVISION OF NYC 2000 – 2002

EDUCATION

MS: HUMAN RESOURCES MANAGEMENT MERCY COLLEGE

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