Jessica Garbade

W***N**** Pewaukee Rd. •Sussex, WI 53089 •

262-***-**** ad2xor@r.postjobfree.com

Graduate of West Bend West High School with a high school diploma. Looking for an opportunity to join a team within an organization that will allow me to utilize my quality control experience, my passion for building customer relationships/defusing customer situations, and my strong ability to perform hands-on responsibilities and duties. Hard-working individual that pays attention ot detail and si able ot learn new skills in a timely manner.

Experience

E-Commerce Customer Service Representative

VF Corporation -Appleton, WI

January 2023 to January 2024

• Provide exceptional customer service by responding efficiently, accurately, and courteously on al customer transactions through inbound calls, live chats, and email correspondence.

• Process product orders and provide prompt and efficient response and resolution to all customers

requests utilizing multiple different screens, systems, and websites.

• Assist customers, sales reps, and management with inquiries or issues concerning orders and warranties.

• Analyze, review, and process customers request for return authorization and credits.

• Maintain effective communication with customers to provide ongoing information flow as it relates to

sales, promotions, and problems to ensure accurate billings and shipments.

• Provide technical and/or product information as required to respond to customer inquiries.

• Execute multiple software systems including Sales center, Genesis, Unity, and ITGC600C.

• Work with customers who have complaints, orders, or require information about product services

purchased from our organization.

• Provide solutions that fit the customers individualized situation and prioritize the customers needs at

each step of the process.

• Ensuring that customers are satisfied with products and services.

Quality Assurance/Production planning coordinator

Nature's Path Foods - Sussex, WI

January 2016 to November 2022

•Perform metal detector, x-ray and calibration verifications

• Attend and participate in production transitions and QA tech transitions.

• Conduct processing CPC checks on all production lines.

• Verify packaging formats with the production leads and the production operators prior to starting up a packaging line.

• Verify cleans visually, with swabbing equipment, as well as with specific allergen testing.

• Performing all quality control tests in accordance with the established standards and systems to ensure that the finish products fall within the company requirements.

• Analyzing raw material in accordance with established standards and systems.

• Holding all raw materials and finished products that fail to meet the established standards.

• Maintaining accurate records and files of all quality control tests and tasks.

• Ensuring good manufacturing practices(GMPs) are carried on by all employees.

• Ensuring all parameters are recorded with documentation during R&D runs.

• Conducting calibration verification checks for equipment in the lab.

• Performing additional chemistry testing on raw materials as well as finished products.

• Assist QA Manager, QA Supervisor, and HACCP Coordinator with shelf life investigations or consumer complaint investigations.

• Plan, schedule, and execute shop orders by using the ERP and MRP programs.

• Coordinate with Production Supervisors and master planners to ensure that shop order

information (start date, routing, etc) accurately reflects the Production schedule and is updated

when the schedule changes.

• Prepare shop order folders and coordinate with other departments to ensure that supporting documentation is included so that the folder is complete and ready prior to the schedule start

date.

• Regularly collect material tracking information from the floor, issue materials into the IFS database, and receive WIP or Finished goods for each shop order being run.

• Regularly collect completed paperwork from the floor and verify that the information on it has

been correctly recorded during previous collections.

• Generate WIP labeling tags for Silos, Bins, WIP Totes, etc. and license plates and face plates for Finish Goods labeling.

• Close Shop Orders.

• Organize correlate and verify information accuracy prior to material reconcile.

• Investigate any discrepancies within the shop order.

• Adjust the shop order lot size to match the quantity completed lot size on recipe orders to match the total amount issued.

• Investigate finished Good orders to match the total number of cases, pallets, or totes completed.

• Review upcoming shop orders to ensure that there are no material shortages.

Production Planning Coordinator

Quad Graphics - Sussex, WI

April 2000 to December 2015

• Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.

• Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages, using pricing schedules, adding machines, calculators, or computers.

• Compile and prepare documentation related to production sequences, transportation, personnel

schedules, or purchase, maintenance, or repair orders.

• Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.

• Confer with department supervisors or other personnel to assess progress and discuss needed changes.

• Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.

• Contact suppliers to verify shipment details.

• Distribute production schedules or work orders to departments.

• Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.

• Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.

• Maintain files, such as maintenance records, bills of lading, or cost reports.

• Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts.

• Provide documentation and information to account for delays, difficulties, or changes to cost estimates. • Record production data, including volume produced, consumption of raw materials, or quality control measures.

• Requisition and maintain inventories of materials or supplies necessary to meet production demands.

• Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

• Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.

Education

High school diploma

West bend West high school - West Bend, WI

September 1997 to June 2000

Skills

• Organized & detailed orientated

• Proficient in customer service

• Strong team player &leadership qualities

• Analytical thinker/Strategic planner

• Great communication skills

• Solid, verbal and written skills

• Attention to detail

• Experience with data entry

• Fast learner

• Empathetic

• Strong work ethic

• Self discipline

• Problem-solving abilities

• Leadership qualities

• Multitasking abilities

• Experience, answering, incoming and outgoing calls

• Demonstrates accuracy and thoroughness

• Reliable and dependable

Certifications and Licenses

Lean Six Sigma White Belt

November 2017 to Present

Contact this candidate