Tracy Choyce

**** ****** ** - **** ***

Las Vegas, NV 89128

- Phone: 702-***-**** Email: ad2xnt@r.postjobfree.com

Highly skilled communicator, leader and proactive team player, who cultivates strong and positive relationships with external agents and partners, and builds highly motivated and driven teams.

Education & Training

Associate Degrees, Finance, Community College of Denver

Professional Experience

The Strat/ True Rewards, Las Vegas,NV

2022 - Present

True Rewards Rep

Assisting customers with new sign ups for rewards card, reprinting cards, updating files, answering phones, giving direction to other shows . Knowledge of current or upcoming promotions, assisting at tournaments

DIAMOND RESORTS INTERNATIONAL, LAS VEGAS, NV 2015 – 2017

Reservations/ Owner Services

Service a large volume of inbound calls daily, providing exceptional customer service

Process owner reservations, annual maintenance fee payments and mortgage payments

Processed rental reservations

Hit and exceeded sales goals every month

Communicate with various internal departments and external third-parties

Preformed other administrative duties as assigned by management

SERV CORP, DENVER, CO 2011 – 2013

PASSENGER SERVICE INTERNATIONAL AGENT – SUPERVISOR

Analyzed deliverables for accuracy and submitted time sheets every week.

Scheduled and led residual training and monthly meetings

Wrote performance reviews and reviewed with employees to facilitate development.

Oversaw a staff of 10-15 people

Used the flight schedule to coordinate the flights to

FRONTIER AIRLINES, DENVER, CO 1999 – 2011

OPERATION AGENT

Communicated with the flight crew during takeoff and landing through Acars System

Coordinate with dispatch and airport operations

Prepared weather packages for flight crews

Responsible for the safe calculation of aircraft weight and balance, using fuel amounts, baggage counts, and passenger weights.

Responsible for performing some office duties as needed

Computer Skills

PC, Microsoft Office: Excel, Word, PowerPoint, Outlook, Access,