Objective

Professional Summary

Skills

Work Experience

Merwin Pinto

Building 641, Flat 1, Road 111, Block 301, Manama

Mobile: - +973-********

E-mail: - ad2xn7@r.postjobfree.com

I believe in an open team-based knowledge-sharing environment. I like to exchange my knowledge and skills with other colleagues. I am a career-oriented person with a positive attitude and I take all criticism constructively while striving to improve. I have a passion for Sales and Operations and I would have a great honour to work for any company that has a vision and mission, which I can be a part of. I have the ability to successfully and effectively execute and deliver the best of what I know and what I’ve learned.

• A good listener and a team player.

• Good interpersonal, analytical, problem solving and organizing skills.

• Able to take on challenges and deliver on time to the best of my abilities.

• Excellent time and management skills.

• Willing to learn, if job requires more training.

• Strong ability to manage multiple databases, including data input, file management and report generation.

• Microsoft Office.

• Communication.

• Customer Services.

• Data Entry.

• Ability to handle multiple tasks concurrently.

OCT 2016 – Till Date

Company : Bin Faqeeh

Designation : Building Supervisor

Job Responsibilities : -

• Prepares specific reports which reflect individual and cumulative data. Follow set plan, control and establish priorities within general operations of the management.

• Assist landlords to list their property for lease and resale by giving them authorization from to fill and then update the drop box system accurately so that the sales team can access the data about the properties available for lease and resale.

• Assist the sales department with viewing of the property to their clients, guiding and explaining the client about the property and the facilities.

• Pre-inspection for the flats that are to be listed in the drop box, preparing inventory and to make sure that the apartment is ready for lease and resale.

• Coordinating with the administration department in regard to the lease that requires signature from the clients, acquiring required details and sending it back to the admin department for further process.

• Maintains a listing of tenants preparing the invoice for the rent and sending them on a monthly basis by email and what’s app both, to ensure that there is no delay in the payment for rent.

• Doing follow up on the rents, collecting the payments, Organizing the payment to be delivered to accounts department with the help of company driver, coordinating with the accounts department for the receipt in order to provide it to the tenants and the owners.

• Checking the lease contract and doing a follow up with the tenants regarding to extend or terminate the lease.

• Responsible for preparing the termination notice according to the lease contract and sharing it with the management and the landlords to get it approved.

• Schedule inspection with the tenants before the termination date to ensure that the property is in a good condition.

• Coordinating with the management to release the deposit on time.

• Schedule Quality assurance and performance assessment worksheets of each inspection, recording in detail the apartment inspected, The time observation of the work in progress any discrepancies etc.

• Investigates complaints from customers related to services, damages, maintenance work and other matters.

• Attending meetings where scope of work is determined.

• Responsible for arranging the housekeeping service as per the requirement of the residents, Assisting the residents to make a contract with the housekeeping department.

• Preparing detailed reports for housekeeping service every end of the month and collecting payments, organizing to send the payment to the accounts.

• Resolved a variety of housing problems and participate in routine tenant landlord complaints and disputes.

• Attending customer queries over the phone or in person, proactively taking action on the query and resolve it with proper solution.

• Responsible for coordinating with maintenance requirement with the maintenance team required at the building by raising a work order and getting the quotation, Forwarding the quotations to the owners and tenants and taking approval from them.

• Collecting payment for the maintenance work completed, filling up job completion form and sending it along with the payment to the maintenance team to close the work order.

• Assist quality assurance of the facilities like Swimming pool, Gym, Arcade room and Cinema in terms of time-to-time maintenance and monthly service.

• Responsible for arranging the bookings of the facilities to be used by the residents and prepare a log to maintain the order.

• Preparing consumption report for the EWA every month by dividing it into management and non-management property and sending it to the accounts along with the EWA bills to invoice the tenants and owners accordingly.

• Preparing incident report for any incident that happen in the property and sharing it with the management so that necessary actions can be taken.

• Replaced other receptionist when they were on leaves and was responsible for carrying duties in two properties.

• Advice and instruct housekeeping and maintenance staff on work matters by scheduling appointment with the residents, to carry out the work process smoothly and efficiently.

• Provided on job training to new employees, instruct new employees on specific tasks and job techniques, Makes available instructions and reference materials, Answers new employees questions on procedures, Policies and instructions.

• Responsible for checking the empty apartment to ensure that there is no damage and the apartment remains in good condition.

• Experienced in doing handover of new property by delivering the apartments with all the necessary paperwork and snagging.

Sep 2014 to Oct 2016

Organization : Sitel India Pvt. Ltd

Designation : Backoffice Associate

Job Responsibilities : -

• Monitor and process all records for the consumers forms and various other documents as per existing procedures and policies.

• Greeted and acknowledged customers and maintained a solid product knowledge to assist customers with questions.

• Experienced using "back-office" computer systems (Oracle)

• Resolving query over chats and calls, by providing a detailed information of the service requested by the clients.

• Assisted the clients by opening new accounts for the loyalty programme and getting their cards delivered on the mailing address.

• Properly takes measurements, ensure data entry of styles and sizes into Oracle system.

• Collected Customer feedback and made reports to send it to the management to exceed customer service satisfaction goals.

• Built customer loyalty by placing follow up calls for the customers who report issues and get disconnected due to network issue.

• Ability to solve problem, manage multiple details and handle confidential information.

• Arranging a team meeting with the team leader to discuss about the progress of our team and scheduling the shift of the team.

• Providing on job training to the new onboard employees and monitoring them. June 2013 To Aug 2014

Organization : East India Company

Designation : Office Assistant

Job Responsibilities : -

• Keeping accurate inventory of stock, Delivery and dispatch.

• Maintaining all local purchase orders (LPO), Quotation of all goods requested by clients.

• Checking storage room and arranging maintenance in default of machinery.

• Taking down letter (Dictation) in shorthand and typing them.

• Travel arrangements i.e., flight booking, Hotel booking.

• Assisting executives and handling the office day to day work. Organize scheduling, Meetings, Appointment.

• Handling incoming calls and emails.

• Managing filing system.

• Recording information as needed.

• Greeting clients and visitors by providing them information.

• Updating paperwork, maintaining documents and word processing.

• Helping organize and maintain office common areas.

• Performing general office clerk duties.

• Coordinating events with the concerned department.

• Aiding with client reception as needed.

• Creating, maintaining, and entering information into databases. Additional Qualification

Hobbies

Qualification : Completed B.com from Maharashtra University. Name : Merwin Pinto

Sex : Male

Date of Birth : 29/03/1991

Nationality : Indian

Marital status : Single

Passport Particulars : No : V1862687

Date of issue :

Place of issue :

Date of expiry :

01/07/2021

Manama

30/06/2031

Driving License : Valid Bahrain Driving License

• Completed Computer “M.S. Office “course from institute of consultancy, technology

& science Pune.

• Shorthand & Typing (Speed 80/45 W.P.M.)

• Computer knowledge: Microsoft Word, Excel, Power Point. Comfortable in browsing the internet with Internet Explorer or Netscape.

• Playing Football

• Reading

• Listening Music

Place: Manama Merwin Pinto

Education & Personal Information

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