ILZE JACOBS

SKILLS

• Office diary coordinating

• MS Office

• Office report generating

• Confidentiality and discretion

• Employee training and development

• Excellent verbal communication

• Event planning

• Stock maintenance

• Proper phone etiquette

• Administrative support specialist

• Computer-savvy

• Data management

• Problem resolution

• Background research

• Screening calls

• Supply procurement

• Skilled multitasker

• Persuasive

• Deadline-orientated

• Client relations specialist

CERTIFICATIONS

Operations Manager certified - Still in

Process

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Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

EXPERIENCE

February 2021 to February 2022

Office Adminisstrator Filtration Equipment, Germiston October 2017 to July 2019

Girl Friday /Administrator/purchasing Davron Equipment, Isando, Johannesburg

Volunteer work during Covid:

Due to the Covid pandemic, I volunteered to assist with stock taking, buying ect when needed. I met with suppliers to assess changes and determine proper courses of action due to Covid 19.

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Exceeded goals through effective prioritisation and consistent work ethic.

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Created plans and communicated deadlines to complete projects on time.

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• Picked up additional tasks to aid team success.

• Collaborated with team members to achieve target results. Supervised work of contracted employees to deliver work on schedule.

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Engaged with customers to better understand needs and deliver excellent service.

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• Measured and accurately processed materials to minimise wastage. Developed ongoing programmes using good team communication and collaboration.

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Managed complaints with calm, clear communication and problem- solving.

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• Built and maintained courteous and effective working relationships. Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.

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Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.

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Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.

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Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.

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Served as main point of contact for outside vendors, connecting with relevant personnel or department promptly.

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• Completed daily billing, collections and reporting duties.

• Scheduled appointments and maintained master calendar. Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).

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Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.

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• Collaborated closely with other managers to smooth and improve CONTACT

Brackenhurst Alberton, Gauteng

1448

062*******

ad2xn4@r.postjobfree.com

office operations.

Managed client correspondence, order tracking and data communications.

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Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.

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Managed client communications by answering phones and corresponding through email.

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• Set up new files and assigned tracking numbers.

Liaised directly with customers to meet needs and seek to increase satisfaction and loyalty.

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Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.

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Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.

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Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.

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EDUCATION

2022

Operations Management Operations

Imperial Academy, UK Online

2013

GR 12

E.G. Jansen High School, Boksburg

Busy studying towards my CPD Level 7 Operations Management Certificate. Course started 1 November 2022.

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Contact this candidate