Customer Service Office Manager

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Diane Engels

** ********* **** ***

Unit 102

Hardeeville, SC 29927

*************@*****.***

Experienced receptionist in the Animal Medical field with great customer service skills.

Friendly, compassionate with clients and patients, organized and willing to be a team

player and help wherever needed.

Work History

Receptionist

Charlotte Kennels - Monroe, NC

February 2020 - December 2021

‘Answering a multi line phone system, discussing with clients what our boarding

process is about, what amenities we offer as pertaining to different kinds of pets.

Checking in and out animals from boarding and doggy daycare, making sure all

information is correct so animals get properly taken care of while in our facility.

Contacting Animal Hospitals for vaccination history, contacting clients regarding

vaccine status. Getting records ready for next day so all paperwork is complete for a

smooth check-in process for animals checking in for boarding or daycare. Processing

daily reports at the end of the day to help the morning staff for the next day. Doing end

of day reports to make sure financial statements are correct. Handling day to day small

issues on a timely basis.

Receptionist/Office Manager

Sun Valley Animal Hospital - Monroe, NC

September 2006 - December 2019

Providing good customer service to clients about their pets experience in the hospital.

Educating clients on a daily basis about any and all questions and concerns they have

about their pets. Answering a busy multi line phone system. Checking in and out

clients, processing estimates for surgical procedures and explaining protocols for those

procedures to clients. Getting records ready for the following week, making sure all

forms are done for drop off appointments in the morning. Processing end of day

reports, end of month reports, end of year reports. Making sure the Doctors and

Technicians were using their time efficiently to ensure appointments run smoothly so

that clients do not wait for long periods of time. Sending out reminders twice a month

for pets annual visits, as well as puppy and kitten boosters. Keeping inventory of office

supplies and pet food, ordering both when needed. Inputting Doctor’s schedule into

computer. Troubleshooting throughout the day with all staff to make sure all patients

and clients have a good experience at our hospital, whether it be a new puppy, a

surgical procedure, an emergency, or euthanasia.

Receptionist

Rea Road Animal Hospital - Charlotte, NC

September 2003 - September 2006

Receptionist

Stoney Creek Animal Hospital - Charlotte, NC

September 1996 - 2003

Education

Bachelors Degree, Psychology

University of South Florida, Tampa Fl

High School Diploma

Northfield Mt. Hermon Rep. School

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