Sales Manager Customer Service

ad2xlu@r.postjobfree.com

* * * - * * * - * * * *

North Hollywood, CA 91606

Skills

• Territory Management

• Digital Sales

• Presentations and Public

Speaking

• Lead Generation

• Advertising Campaigns

• Shipping and Receiving

Oversight

• Customer Complaint Resolution

• Product and Service Promotion

• Sales Records Management

• Decision Making

• Networking Events

• Discount Rate Requirements

• Problem-Solving

• Relationship Building

• Operating Procedures and

Policies

• Customer Service

• Detail-Oriented

• Verbal and Written

Communication

• Sales Quota Management

• Price Schedules

• Sales Program Coordination

• Interdepartmental Collaboration

• Account Servicing

• Sales Targeting

• Cold Calling

• Closing Techniques

• Direct Sales

• Brand Marketing

• Client Base Retention

• Customer Billing

• Aftermarket Sales

• Customer Order Management

• Account Acquisition

Education And Training

06/1978

High School

Diploma: Burbank

High School

Burbank, CA

Maureen Athmer

Summary

• Inspiring manager with extensive experience in diesel engine parts product industries an eighteen years of experience in the manufacture of heavy duty of diesel engine parts. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

• Domestic sales manager with seven + years of managerial experience. Expert in heavy duty diesel engines and fuel system product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and inspire employees for best-in-class service. Developed and implemented the "Buy

/ Sell" program with all sales team members.

• Accomplished Sales Manager offering high performance with a proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

• Sales manager with talent for in depth product knowledge and applications. Strong knowledge of light, medium and heavy duty fuel systems for diesel engines. Communicative and team-oriented with proficiency in Counter Works, Excel and, Word programs. Proven history of fostering team members to meet team, individual and, management objectives.

• Sales Manager with seven+ years of managerial experience. Expert in fuel systems for heavy duty diesel engines product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and inspire employees for best-in-class service.

• Hardworking and reliable with strong knowledge in fuel systems for heavy duty diesel engines across all OEM's. Having loyal customers and the ability to cross part numbers for the equivalent part(s) . Highly organized, proactive and punctual with team-oriented mentality.

Experience

DPA/DSS PRO DIESEL WEST - Domestic Sales Manager

North Hollywood, CA

03/2004 - 09/2022

• Fielded customer questions about products, services and delivery times.

• Fostered and supported business relationships with company buyers.

• Supported logistics needs of strong sales department by coordinating paperwork and resolving problems.

• Processed purchase orders and managed complete order cycle for several orders per week.

• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

• Resolved customer complaints regarding sales and service.

• Determined price schedules and discount rates.

• Enhanced sales volume through skilled support to both new and inactive customers.

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