CUSTOMER SERVICE RESUME

NAME: NALUBWAMA JANNAT SENOGA.

CONTACT: 056*******

EMAIL:ad2xls@r.postjobfree.com

NATIONALITY: UGANDAN

EDUCATION: BACHELORS DEGREE

CAREER OBJECTIVE:

With a combination of both sales and customer service experience, I am actively seeking for a challenging opportunity with a progressive organization to optimize my problem solving and organizational skills not only aiming at customer satisfaction and loyalty but also increase market sales, track a record of success in high pressure selling environments and developing new innovative markets. PERSONAL SKILLS AND STRENGTHS

Enthusiastic, reliable, collaborative, attentive listener, patient, persuasive speaker, flexible, good communicator, team player, approachable and quick problem solver who is highly motivated towards bringing great customer service experience with professional etiquettes and ethics of dealing with all kinds of customers.

Bachelor’s degree holder who is motivated, detail oriented and fluent in both verbal and written English ACHIEVEMENTS:

• Awarded certificate for outstanding customer service experience in the 2019 quarter-Jumbo Electronics Dubai

• Demonstrated professional etiquette and manners hence getting continuous positive feedback on company websites and social media.

• Received recommendations from peers and customers.

• Trained and mentored new customer service representatives.

• Reduced customer complaints by 30% through escalated grievance resolution procedure.

• Performed cost benefit and needs analysis of existing and potential customers to meet their needs as a sales advisor.

• Consistently met and sometimes exceeded my sales targets.

• Consistently achieved 100% visit and call report completion.

• Determined on a daily basis, how best to assign variable labor to achieve customer readiness and improve efficiency with daily work load.

WORK EXPERIENCE:

CUSTOMER SERVICE ADVISOR

Jumbo Electronics Mall of Emirates Dubai JAN 2018- AUG 2021 Duties and Responsibilities

• Handled a large bound of incoming calls, with duties including signing up new customers, retrieving customer data, and presenting relevant product information.

• Maintaining a positive, empathetic and professional attitude towards customers through persuasive speaking hence turning an argument into a conversation, and aimed towards making fair weather customers into loyal customer.

• Suggested new alternatives through management and service centers to persuade cancelling customers to stay with the company hence resulting 5 % decrease in cancellation.

• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

• Processing orders from customers and both online and store return.

• Communicating with customers through various channels.

• Building good rapport with new and existing customers not only to ensure good service but going the extra mile for great customer service experience.

SALES REPRESENTATIVE

Best showrooms International city Dubai FEB 2017-DEC 2017 Duties and responsibilities

• Increased the rate of customer retention by 18% within the first five months of employment by focusing weekly on existing clients contact a feedback.

• Provided timely and comprehensive solutions and answers to client questions about product inquiries.

• Created detailed sales contracts for new and existing clients when products and services were ordered and gave proper details for the terms and sections.

• Represented the company at quarterly trade show events by displaying and marketing products correction or adjustment; following up to ensure resolution and customer satisfaction. Acknowledging errors and providing quick, fast reliable solution to avoid customer dissatisfaction. SENIOR CUSTOMER SERVICE REPRESENTATIVE

Vodafone Uganda MARCH 2012-DEC 2016

Duties and responsibilities

• Resolved an average of 350 inquiries in any given month and consistently met performance benchmarks in all areas (speedy, accuracy and volume).

• Became the lead go to person for new representative staff and particularly challenging calls as one of the company’s mentors and trainers for mostly new employees.

• Commended for initiative, persuasiveness intense customer focus and dependability on performance evaluations.

HOBBIES

Sports, Writing and composing stories (novels) Reading Novels EDUCATION BACKGROUND

• Bachelor’s degree in Law (Second class upper)- Islamic university In Uganda 2012 • Uganda Advanced Certificate -East High School Ntinda 2007

• Uganda Certificate of Education -Mbogo Mixed 2005 REFERENCES

1. Mr Mahindra Jadeja: Area operations Manager Jumbo Electronics Dubai-058-******* 2. Mr Mahzar Ali : Manager Best Show Rooms International CityDubai-050-******* 3. Mr Ntege Abbey : Customer service Coordinator Vodafone Uganda-+256********* DECLARATION: I declare that the above information provided is true and correct to the best of my knowledge with

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