Kayla Fortune

***** *****, *******, ** ***** 248-***-**** ad2xlr@r.postjobfree.com

Employment opportunity within customer service and communications

HIGH SCHOOL DIPLOMA SEPTEMBER 2009 – MAY 2013 CRESTWOOD HIGH SCHOOL

•Dearborn Heights, MI

•Overall G.P.A 3.5

•Requirements completed for high school diploma

•ROTC - Blue Ribbon Award Honor; several “standoff” awards (team competition)

•Yearbook - photography (video and stills) editor, conducted interviews

•Book Club - member

•Step Team - Sports Team half time step team member (all sports events at Crestwood High)

•Jazz Band - Guitar player

•Good rapport with customers, team members ; work well with others; dependable

•Has own transportation

•Woodshop- Handling drill tools, and chopping wood, building by hand, and crafting

•Powder Puff – Changing head lights as well as tail lights, changing car tires, and doing oil changes

•Typing skills with a speed of 35 w.p.m. and higher

•CPR certified

•Warehouse - Carrying product loading and unloading delivery trucks.

SANDWICH ARTIST SUBWAY SEPTEMBER 2013 - FEBRUARY 2015

•Sandwich Artist and Cashier - made sandwiches to order, cashed out customers at the

•register; responsible for closing and opening the restaurant; inventoried and

•accounted for incoming stock; daily receipts accounting for the drawer

SALES ASSOCIATE HARBOR FREIGHT TOOLS FEBRUARY 2015 – FEBRUARY 2018

•Cashier – counting cash, assisting customers at front door, ringing up customers for products, giving directions to customers in order to find a certain product in store, and answering phone calls.

•Stock – loading and unloading stock on truck days, lifting product and unloading product for customers in vehicles.

•DIRECT CARE WORKER ALTERNATIVE SERVICE INC. FEBRUARY 2018 – 2020

•Cooking meals (breakfast lunch and dinner)

•Giving Maintenance assistance – mopping, dusting, changing diapers, vacuuming, washing clothes

•Assisting with bathing – giving baths, showers, assisting with getting dressed

•Transporting – taking consumers to outings, running errands and hospital appointments

•Giving medication

•CALL CENTER REPRESENTATIVE DIALOG DIRECT (INBOUND SHARED) NOVEMBER 2019 – PRESENT

•Answering inbound phone calls

•Creating multiple escalations for customers

•Working with multiple computers

•Resolving problematic issues for customers

•Working with Microsoft and Microsoft Excel