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Real Estate Customer Service

Location:
Phoenix, AZ
Posted:
January 20, 2024

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Resume:

James W. Jeffries

ad2xlb@r.postjobfree.com • 602-***-****

linkedin.com/in/jimjeffriesrealestate • Phoenix, AZ

Multi-million-dollar sales made possible by transparent communication, seamless contract preparation and execution, and uncompromised customer service and integrity.

QUALIFICATION SUMMARY

Attention to Details

Perform diversified operations following standardized methods and procedures under changing conditions.

Prepares and tracks time-sensitive forms for clients and vendors.

Customer Service

Extensive experience in managing incoming phone calls and emails from clients and vendors.

Interface with internal customers including all levels of personnel, fostering a team environment.

Problem-Solving

Analyze a situation in depth and from different perspectives.

Apply critical thinking to get to the core issues and make informed decisions.

Oral & Written Communication

Effectively organize and prepare incoming and outgoing correspondence.

Strong command of grammar, sentence structure, punctuation, and spelling.

LICENSES & CERTIFICATIONS

Licensed Real Estate Agent,

State of Arizona, since 2000

Arizona School of Real Estate & Business

Certified Workplace Software and Skills

expected 03.10.2024

Intl. Assn. of Professions (IAP) Career College

Certified Luxury Home

Marketing Specialist (CLHMS)

The Institute for Luxury Home Marketing

Certified Distressed Property Expert (CDPE)

Distressed Property Institute, LLC

Certified Real Estate Negotiator (CREN)

Agent Certifications.org

Short Sales and Foreclosure Resource (SFR)

National Association of Realtors

HomeSmart Elite Group Life Member

HomeSmart Real Estate

EDUCATION

Bachelor of Science in Business Administration

MAJOR: Marketing & Selling

Arizona State University, Tempe, AZ

EXPERIENCE HIGHLIGHTS

HomeSmart Real Estate Scottsdale, AZ

Licensed Realtor, 2007 to Present

Provide prospects with necessary guidance throughout the buying, selling, or renting process. Strategically source leads from cold calling, online inquiries, and client referrals from satisfied buyers and sellers. Investigate promising residential properties in various neighborhoods within assigned territory, carefully identifying and assessing pros and cons. Communicate with existing and reinforce customer loyalty. Initiate conversations with prospective clients on needs and expectations for a strong, successful presentation.

Achievements:

Marketed and successfully sold Josh and Kerri Munsils’ home for $194,000 in eight days, in spite of their mortgage being underwater and two failed restructuring attempts.

Took over the property search, contract and pricing negotiations, and legal document management, to get Adam and Rachel Bowman their first home move-in ready in time for their upcoming wedding..

ADDITIONAL EXPERIENCE

Licensed Realtor for RE/MAX Excalibur Realty Scottsdale, AZ

Produced on average over a dozen strong buyer and seller leads each month using cold calling, proprietary website, and client referrals.

Diligently processed buyer and seller transactions, including contracts and amendments.

Presented various property options, offering objections with solutions that meet clients’ needs and expectations while creating value.

Negotiated on client's behalf, maintaining constant and timely communication to build loyalty.

Closed an average of 9+ deals monthly, with combined sales averaging over $2.5M per month.

Designed and disseminated sales and marketing, as well as advertising collaterals, including sales presentations, information packets, print ads, and flyers. Also developed and managed The Jeffries Group proprietary website.

Account Executive for IC Security Printers, Inc Salt Lake City, UT

Co-founded a 22-employee financial printing company, from the ground up.

Partnership generated a peak volume of $17M+ in annual sales.

Researched and constructed a personal sales pipeline of approximately 125 prospective commercial accounts, including 12 savings and loan institutions and banks.

Authored bid proposals and successfully sold business forms, marketing materials, and credit, debit, and ID cards to commercial accounts and financial institutions.

Recognized as "Preferred Provider" of full-service printers for financial institutions.

Number 1 Top Producer, among 12 partners across the country.

Forged a nationwide trade manufacturer network, crucial to offering web and sheet-fed offset printing and plastic cards.

Grew annual personal sales to $1M+, with a client network of 219 in just three years.

Peaked annual personal sales to 1.8M+ with a corresponding increase to 356 in clientele.



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