Mary E. Fusco

Mohnton, PA ***** ad2xku@r.postjobfree.com 484-***-****

Administrative Specialist

Highly skilled professional with 10+ years of experience in fast-paced customer service roles. Collaborative team player with exceptional communication skills. Detail-oriented Leader who carefully reviews sensitive information, administers inspections, and ensures compliance.

Areas of Expertise

Team Leadership & Training Marketing Administration Document Management Customer Service Professional Experience

Wells Fargo Bank, N.A., Reading, PA (Remote) November 2020 – January 2023 Associate Loan Processor III

Reviewed, analyzed, and gathered sensitive information and documents to review loan refinancing applications. Communicated with partners, clients, and third parties to ensure complete documents are obtained, uploaded, and submitted for final loan decisions.

● Ensured high levels of client satisfaction through the closing and funding process while adhering to company standards.

● Managed the team as Branch Inspection Capitan. Prepared and administered weekly reviews of confidentiality and security requirements, administered monthly inspection reviews, and compiled and analyzed results for further reviews. Keller Williams Realty, West Chester, PA December 2019 - November 2020 Director of Communications

Oversaw the communication of all office training materials, events, and important information. Prepared, reviewed, analyzed, and approved documents for mortgage loans, settlements, escrow payments, escrow releases, commission checks, and compliance.

● Handled inbound and outbound clients, settlements officers, conveyancers, and agent calls, determining the needs of all, and providing the most up-to-date and accurate information.

● Assisted the title company with processing closing documents, deed packages, scheduling, and gathering tax information on properties.

BYL Companies, West Chester, PA November 2018 - July 2019 Customer Service Specialist

Provided excellent customer support during inbound and outbound phone calls, answering any questions they may have on their accounts.

● Leveraged communication skills to determine patient needs and provide accurate account information.

● Updated and maintained patient information while setting payment arrangements and collecting payments for current and past-due accounts.

Aramark, Downingtown Area School District August 2015 - August 2018 Compliance Manager

Oversaw daily functions of all food service production and staff. Provided support to the Director and Assistant Director.

● Planned, created, and implemented NSLP-compliant breakfast and lunch meals.

● Created and led monthly training for all staff, and manager training per USDA requirements.

● Completed monthly quality analysis and safety compliance assessments.

● Customer, client, vendor, and student services.

● Weekly order procurement.