Swetha Priyanka

IAM – Lead & Testing Application Analyst

ad2xkp@r.postjobfree.com

+65 81366255

• A competent IDAM Domain professional with over 8 years of experience in IDAM security Domain

• Create logs to document testing phases and defects.

• Report bugs and errors to the squad. Assist with troubleshooting.

• Conduct post-release/ post-implementation testing.

• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

• Hands-on experience in application integration of the data, working with healthcare staff, security teams, and auditors to ensure efficient and secure access to NGEMR systems.

• Monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

• Review all the requirements, come up with optimized test planning.

• Come up with complete test cases and write properly and later to be used for automation. Adept in working under deadlines in a fast-paced environment, while still maintaining precision and accuracy ORGANISATIONAL EXPERIENCE

Aug 2022 – Nov 2023

Nityo Infotech -Assistant Team Lead

Key Results Area:

• Managing Team of 10 engineers in daily BAU task

• Managing SLA of tickets till its completion

• I have reduced errors /escalations from usual statistics of 10-15% of bulk posting to 0.01%without incurring additional cost to the organization.

• Organize regular meeting discussions between cross cluster SPOCS to improve on current BAU processes as well as address to all challenges face. Monthly audit check, SLA check

• Team management in closing backlogs and escalated issues.

• Involved in resource management and hiring.

• Establishes and maintains good working relationships with all IAM customers

• Perform Identity and Access Management Activities. Develop strategies aligned to the policies and roadmaps to continue enhancing the control effectiveness and access management across the bank

• Understand and refine a Role Based Security framework. Produce schema designs and operational plans to enforce and maintain identity management workflows

• Good understanding about Banking industry.

• Good understanding of Data Classification.

• Ability to document and explain processes and procedures to both business and technical stakeholders

• Established strict SOD checks for all the applications.

• Identified toxic combination among access rights and took it for implementation.

• Provided use cases and business processes for support groups on role, entitlement, provisioning.

• Worked with application developers to develop and test Identity Management Access (IAM) solutions.

• Handles new health care staff NGEMR production access for all the users

• Handles escalation immediately and develop strategies plans to troubleshoot all NGEMR access issues within short time frame

• Assist in providing artifacts to UAM audit

• Develop step by step training guides and conduct training to new staff. Company: Cognizant Technology Solutions India Pte Ltd. (Hyderabad) Duration: Jun 2021 – Dec 2021

Designation: Senior Process Executive

Key Result Areas:

• Responsible for planning, design document creation for OpenAM Full support/development

• User creation, disabling and updating in respective domains.

• Connector based application integration end-end

• Good understanding about Banking industry.

• Good understanding of Data Classification.

• Ability to document and explain processes and procedures to both business and technical stakeholders

• Established strict SOD checks for all the applications.

• Identified toxic combination among access rights and took it for implementation.

• Provided use cases and business processes for support groups on role, entitlement, provisioning. Worked with application developers develop and test identity Management Access (IAM) solutions. Company: Avanta Global Pte Ltd (Singapore)

Duration: Jan 2020 – Nov 2020.

Designation: Customer Service Officer

Responsibilities:

• Assist organizations to establish, implement and maintain QEHS (Quality, Environmental, Occupational Health and Safety) management systems such as ISO 9001, ISO 14001, ISO 45001, OHSAS 18001, help connect organizations with industry experts on ISO 22000, ISO 22301, ISO 27001, ISO 37001, ISO 50001, GDPMDS, IATF 16949, AS9100 and other specialized management systems.

• Have assisted more than 30 organizations to establish, implement, maintain and continually improve QEHS related management systems such as ISO 9001, ISO 14001 and ISO 45001, and other integrated management systems.

Company: Wells Fargo India Solutions (Bangalore)

Duration: June 2019 – June 2020.

Designation: Senior Financial Analyst

Responsibilities:

• Assisted the sales support team in responding to customer’s demands and queries.

• Coordinated to borrower’s Payroll and HR officers (through e-mail and telephone conversation) to confirm the accuracy of employment details provided by the borrowers.

• Requested valuation for the secured properties, provided information and documents requested by the valuation company, investigated the reason of valuation delay and performed necessary actions to help precede the valuations.

• Pre-assessment and pre-approval of loan applications.

• Ordered/ generated land titles and ensure that all information and details are correct and matches the information and documents provided by the borrowers Company: Infosys BPM Ltd (Bangalore)

Duration: Oct 2015 – June 2018

Designation: Process Executive

Responsibilities: -

Using different applications like MSP, ER, ICMP, SAM, LDP, DATA TREE, which would help in processing and quality check for the loans

Extracting different documents from each of the different applications for every Loan

Providing the regular, accurate and loan level quality feedback to processing team / team members

Conducting the daily meeting, weekly analysis, monthly dashboards etc., for processing team

Attending the LOB calls and providing the inputs for processing team also updates (if any)

Processing the loans along with Processing Team while volumes are high, high shrinkages and priority loans

Skills: Server Management, Defining Requirements, Passionate about Work, Motivation, Client Onboarding, VBA Excel, M365 · Desktop Application Support, Management, Leadership Management, Building Leadership, Analytical Skills

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