Customer Service Federal Way
Resume:
Jerrell Stewart
Mobile al *****
****************@*****.***
A Postal service employee clerk, with extensive training in customer service, customer relations, expenses budgeting, stand management, team building exercises, delegation skills. Also a excellent team player, who seeks knowledge. Hard working, determined and a loyal employee. PROFESSIONAL EXPERIENCE
USPS- Federal way, WA 01/16- present
Postal clerk
Daybreak Delivery- Auburn, WA 2015-2016
Independent contract deliverer.
Sams club- Auburn, WA 2014-2015
Receiving associate
Amazon.com- Seattle WA 2011-2014
Tec support/ Website help
Foster care- Seattle WA 2011-2013
Acs/ Xerox inc- Federal way, WA 2009-2011
Customer service associate.
Sams club - Renton WA 2007-2009
Cashier, membership, food court.
Safeco field- Seattle WA 2005-2009
Stand manager/ concession
Jerry's furniture repair- Kent WA 2002-2009
Assistant/ furniture repair.
Experience Highlights
Client driven services
● Providing efficient helpful service to customers with concerns about there orders.
● Offering effective options for merchandise fitting to the customer particular needs.
● Determine what will be the most helpful for the customer and making accurate recommendations geared towards them.
● Determining what the customers real needs are and providing them with the best service they have had.
Communication
● Being able to communicate despite language differences.
● I have had to write repair tickets needed to explain what issue vs what is suppose to happen
● Knowledge on how to properly greet and talk to customers, also on how to avoid any cultural differences.
● Being able to properly order supplies when needed. Problem solving
● Having to make limited supplies work When the previous shipment have not arrived or when the orders were not placed.
● I have had to run a whole cafe single handed when everyone else has called out.
● Having to find a way to help with foster kids that have been abused and afraid of men. Learning how to gain there trust and showing them that i mean no harm.
● Thru running my own stand in the stadium. I learned how to insure on having the food that sells to most and how to get more supplies in pinch and what to do if your employee dont show up.
Outreach
● Taking all of the safety training to insure that not just i am working safely but so are the others around me.
● Being a certified foster care parent which i needed in order to help take care of my niece so that she would not get lost in the system.
● I am always the first to offer my assistant to anyone in need. Making sure I understand all aspects of my job and surrounding functions to better answer questions and be able to provide accurate information.
EDUCATION & Training
AA in Business Management Auburn WA 2006
Forklift operator licences. Renton WA 2015
Safety Captain. Federal WA, 2018
PROFESSIONAL REFERENCES
Michael Atwater Tour 2 Supervisor
Seattle Network Distribution Center
Hugo Vo Tour 2 Manager
Seattle Network Distribution Center
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