sherry Carr

Sherrycarr**@gmail

Knoxville, TN ***38

ad2xjk@r.postjobfree.com

+1-865-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Humana Medicare Advantage - London, KY

July 2022 to December 2022

mostly I took calls inbound and a few outbound if needed, MBR will call about open enrollment period checking part d drug and part c medical ask about prior auth and copays benefits approvals for there RX meds this is a contract job reason for applying elsewhere they are now working in office and its almost 2 hours from Knoxville, unfortunately I cant do that Customer Service Representative

IGT Solutions Inc - Knoxville, TN

June 2021 to July 2022

So took inbound calls due to roadside dispatched and follow up calls for all major insurance, did 911 calls if needed made sure customers was in a safe place and would help them with roadside service CUSTOMER AGENT FOR STATE WORKFORCE UNEMPLOYMENT

TENNESSEE LABOR COLORADO - Remote

December 2020 to January 2021

INBOUND CALLS ONLY Did all aspects of unemployment claims weekly certification and pandemic and reg UI unemployment claims .Verification of the identity and help customer fill out the application and weekly claims, Heavy call flow daily 200 inbound and a few outbound calls..

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

Customer Service Agent

Harry and David Seasonal Employee Call Center - Knoxville, TN October 2020 to January 2021

Contract job only 2months completed job is over now; looking for something long term or a long term contract, have remote experience customer service and collection exp took orders for the holidays for catalog on this job inbound and outbound calls daily spoke to 100 customers every day, have exp with data entry and accounts in office and remote.

In Home Care Provider

private duty - humana - Knoxville, TN

July 2017 to October 2020

Work as a private duty nurse tech, helping with all meds daily charting daily for patient help with daily goal expectation billing, phone blood pressure help with care that is needed Customer Service Agent - Call Center

Credit One Bank, - Knox County, TN

May 2017 to August 2018

Called past due accounts that are in collection,I will try my best to work with cust so they can get this off there CREDIT,,Spoke to 150 to 234 daily about past due,My goal is to help customer with there credit Recruiter Assistant/CUSTOMER SERVICE

Synergy Insurance Agency - Knoxville, TN

September 2015 to October 2016

Called customer and setup interviews with them for a insurance and mortgage helping them with a job, Inbound calls daily and outbound calls . Input all info about the customer into the computer, made appointments,copies fax machine all aspects of running a computer and downloads Front Desk Receptionist

East TN Spine & Sport PT - Knoxville, TN

May 2011 to September 2013

Insurance verification, answering phone lines,copays appointments,patients charting,accounts etc also help physical therapist on the floor if needed

Medical Receptionist and Assistant

Brown Chiropractic & Acupuncture, PC - Knoxville, TN September 2009 to April 2011

Insurance verifications,Answered multi phones lines. Demographics on accounts data entry. Scheduled daily appointments also copays from insurance and also help on the floor with charts and help the doctor with patients on the floor daily muscle testing and heavy patient flow ETC Education

High school diploma or GED

Halls High School - Knoxville, TN

August 1994 to May 1997

Skills

• Cold Calling (5 years)

• Insurance Verification (5 years)

• Medical Scheduling

• HIPAA (7 years)

• Medical Receptionist (3 years)

• Customer service

• Cold calling

• HIPAA

• Interviewing

• Sales

• Scripting

• UI

• Recruiting

• Nursing

Contact this candidate