Customer Service Project Management
Resume:
ERICK N. PALACIOS
Burlington, NC 27215
**************@*****.***
OBJECTIVE
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. EDUCATION
Junction City High School Junction City, Kansas
Graduated: 2005 GPA: 3.0(Honor Student)
SKILLS
● Bilingual: English and Spanish
● Enthusiastic, Hardworking, and Reliable
● Willing to learn and accept constructive criticism
● Type: 50WPM Proficient in Microsoft Applications: Excel, Microsoft Word, and Power Point Highly organized, and able to multi-task and accomplish multiple objectives
● Over 8 years of experience in customer service
WORK EXPERIENCE
OAKWOOD HOMES INC.
Burlington, NC
Manager: Tionne Harrison Contact#336-***-****
SALES HOME CONSULTANT Nov. 18, 2013 – July 31,2021
● Handle all organizational aspects of the sale including paperwork to establish service, assist customers in person on our sales center lot or office walk-ins or over the phone, emails, lead generation, cold call ins, customers referring.
● Post ads on Craigslist and design flyer’s, also send mail outs and emails to customers prospectors helping increase sales.
● Keep my sales center clean neat and up to date,greet all customers with a big smile and a tight hand shake follow with my name.
● I take pride in my work and do as I’m told also I believe in team work. PUBLIX INC.,
Miami Beach, FL
Manager: Jose Gomez Contact# 305-***-****
PRODUCE CLERK 04/20/07-04/15/2012
● Handle all organizational aspects of the sale including paperwork to establish service, assist customers in person or over the phone, answer questions about produce products, and help increase sales by recommending additional items to the customers.
● Maintain floor stocking levels, and rotation of merchandise in the produce department.
● Responsible for proper inventory control to maximize product freshness and availability.
● Maintain all time the department clean, organize, representable, and work until closing hours
(midnight).
● And Train New Produce Department Associates and supervise them. FOOTLOCKER INC.,
RECEIVING CLERK 07/16/04-08/10/2006
● Managed all of the stockroom operations, replenishment and recovery all data by entering it on a computer database.
● Inventory prep ex: checking items SKU and correcting information on database sheet manually.
● Unloaded numerous trailers and stock merchandise on pallets while processing and running computer reports on inventory.
● Problem Resolution, Inter-facility routing, Inventory stocking, and general duties.
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