Brittney Lamones

telemarketing/customer service

Orlando, FL 32801

ad2xiy@r.postjobfree.com

+1-407-***-****

To obtain a fulltime position with your company where I may utilize my excellent customer service skills while learning and growing with your company Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Aston Carter Staffing and Services - Orlando, FL

March 2023 to Present

HANDLE INBOUND AND OUTBOUND CALLS/HELP CUSTOMERS WITH INSURANCE REFUND STATUS/ ANSWER GENERAL QUESTIONS/COMMUNICATE WITH CHAT AS NEEDED./REQUEST DOCUMENTS FOR CLIENT AS NEEDED. HELP FILE CLAIMS AS NEEDED.

Customer Service Representative

Aston Carter Staffing and Services - Orlando, FL

2021 to Present

Worked inbound and outbound calls to healthcare and Medicaid customers who would do over the phone surveys/ notate account accordingly/ follow guidelines and metrics per call. Customer Service Representative

Prologistix - Orlando, FL

January 2022 to January 2023

inbound outbound calls to help customers place produce orders as needed/explain programs depending on client insurance coverage/check delivery status/help client with fedex delivery acct as needed/ notate each acct/multi task between 6 systems or more/advise client of any program changes/send emails to clients as needed/meet monthly and daily metrics per QA Collections Representative

AT&T - Orlando, FL

January 2021 to February 2022

INBOUND CALLS ONLY TO HELP CUSTOMERS WITH PHONE BILL/COLLECT FUNDS FOR CELL PHONE ACCT/ GO OVER ACTIVE PLANS AND DATA CHARGES/NOTATE ACCT AS NEEDED/TRANSFER AS NEEDED/MEET METRICS AS NEEDED

Enrollment Specialist

TTEC - Orlando, FL

April 2019 to January 2021

Duties: make outbound calls to business owners to enroll them into offering consumer financing. Explain processing fee/terms and conditions/ explain marketing/take inbounds and handle calls or transfer to other departments as needed. Upsell to different programs if needed... respond out leads as needed/ working through multiple windows/microsoft office and microsoft word/send emails as correspondence as needed. Etc

Confirmation Specialist

Bluegreen Vacations - Orlando, FL

March 2018 to February 2019

Inbound or outbound calling Confirm vacation reservations/set appointments for timeshare tour/upsell to customers specific needs rental car/Disney tickets/ etc book dates or change dates to accommodate customer

Wawa Customer Service Associate

Wawa - Orlando, FL

March 2016 to April 2017

Stock items/work deli/ operate register pod system/ load truck for overnight delivery left due to pregnancy complications

Appointment Setter

American Management Services, Inc. - Orlando, FL

February 2012 to November 2013

Inbound and outbound appointment setter to business owners for née products and services in place of business up selling

Cashier/Customer Service

Walmart - Orlando, FL

October 2009 to January 2010

Operate register/ give customer service help customer find products/stock items as shipments come in cashier/dressing room Duties

Tjmaxx inc

October 2008 to July 2009

cash register/ assisting customers in dressing area. oct 2008-july 2009 Cashier Duties

Disney world - Lake Buena Vista, FL

August 2007 to August 2008

Telemarketer

Westgate Resorts - Winter Park, FL

March 2007 to May 2007

407-***-**** Duties: Taking Inbound and Outbound calls on cell phone sales march 2007-may2007 Westgate Resorts 2801 Professional Pkwy. Ocoee fl 34761 Position: telemarketer 407-***-**** Duties: taking Inbound and Outbound calls on resort timeshares and vacation packages. cashier/stock/electronics Duties

Walmart - Ocoee, FL

January 2006 to December 2006

cash register, stock and restock merchandise. january 2006-dec2006 cashier/team member Duties

Barnies coffee & tea inc

February 2004 to December 2004

cash handling at register and prepare hot or cold beverages for customers while providing great and fast customer service. feb 2004-december2004

cashier/team member Duties

Mcdonalds inc - Orlando, FL

January 2003 to December 2003

cash register/ drive thru and prep cook and providing fast customer service. january2003-december2003 Education

High school diploma or GED in General Studies

Evans High School - Orlando, FL

January 2000 to March 2003

Skills

• Upselling

• Telemarketing

• Outbound Sales

• Salesforce

• Cold Calling

• Inside Sales

• CRM Software

• Negotiation

• Microsoft Powerpoint

• Direct Sales

Languages

• English - Fluent

Additional Information

Skills:

detailed oriented excellent people skills customer service skills team player driven

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