Customer Service Representative
Resume:
Dalisha Lawrence
Monroe, LA *****
**********@*****.***
Work Experience
Customer Service Representative (CSR)
Circle K - West Monroe, LA
June 2023 to November 2023
• greeted and assistant all customers incoming the store
• resolved customer concerns with strong communication and conflict management skills
• helped customers navigate throughout the store and completed sales and processed returns
• prepped and cooked breakfast and lunch at the beginning and end of shifts
• practiced money handling and safe management
Line Cook
Darden Restaurants - Monroe, LA
February 2023 to August 2023
• ensured kitchen was stocked with everything needed for the next shift.
• kept each kitchen station neat and organized with the correct utensils.
• continuous cleaning of preparation area
• prepped and stored food products
• practiced proper food safety
In Home Private Caregiver
Private - Monroe, LA
March 2019 to February 2020
• provided personal care and housekeeping for client
• cooked meals
• cleaned house and client’s living area
• Drove client to multiple appointments and meetings along with fun recreational activities
• assisted client with daily living, dressing, toileting, and transferring to and from activities and meals
• insured client took medicine in a timely manner and in a correct fashion Furniture Sales Associate
Big Lots - Monroe, LA
June 2018 to May 2019
• greeted customers and checked them out with POS cash register
• worked as furniture sales representative,
• worked as a back room stocker ensuring all product was separated, organized, and put out into the store
• properly unloaded trucks and deliveries
Overnight Stocker
Target - Monroe, LA
• worked as a fulfillment worker that consisted of packaging picked items from store for online orders
• picked, prepped, packed, sorted, and shipped products off safely and efficiently
• offloaded stock deliveries and processed work orders
• worked as a back room stocker and organized merchandise
• insured all product was put on the shelves and positioned in proper display of sales and discounts Education
Health Marketing
University of Louisiana at Monroe - Monroe, LA
August 2016 to Present
High school diploma
Northwestern University
August 2015 to January 2017
Neville High School - Monroe, LA
August 2011 to May 2015
Skills
• Microsoft (4 years)
• Retail sales (6 years)
• Customer service (5 years)
• Windows
• Typing (10+ years)
• Furniture Sales (3 years)
• Cash Handling (5 years)
• Retail Management (1 year)
• Store Management Experience (1 year)
• Food Preparation
• Kitchen Experience
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