Beatriz Rosario-Diaz

Customer Service Management

Specialist

+1-860-***-****

ad2xgm@r.postjobfree.com East

Hartford, CT 06108

Experienced customer service leader

with two decades of dynamic

management expertise, adept at rapid

problem-solving in high-energy

settings, seeking an entry-level

challenge.

Work Experience

Sales Manager - David's Bridal,

Manchester, CT (Aug 2023 -

Present)Floor management ensuring

exceptional customer

service.Training associates on

Customer Relationship

Management.Responsible for opening

and closing the store, handling large

amounts of money.Customer Service

Manager (CSM) - Ocean State Job Lot,

Windsor Locks, CT (June 2023 -

Present)Leading a positive customer

experience.Training associates in the

company's TREAT program.Creating

and managing front-end schedules.

PCA Personal Care Assistant - Brianna

Taylor, Bristol, CT (Apr 2020 -

Present)Wellness care for in-home

elderly, hospice, and dementia

clients.Duties include companionship,

light housekeeping, cooking,

scheduling appointments.

Billing Specialist - Spectrum

Communications, Newtown, CT (Feb

2020 - Apr 2020)Remote position

specializing in billing and

payments.Collecting and processing

payments, managing client records.

Patient Liaison - Hartford GYN,

Hartford, CT (Jun 2013 - Oct

2013)Scheduling appointments,

translating for Spanish-speaking

patients.Exceptional customer care,

light data entry, faxing, copying

patient records.

Home Theater Manager - Best Buy,

West Hartford, CT (Jun 2006 - Aug

2009)Managing the home theater

department, meeting weekly sales

goals.Heavy customer service,

including taking customer orders via

phone.Night

Shift Supervisor - Dunkin Donuts,

Hartford, CT (Jun 2002 - Feb

2005)Supporting operational goals,

ensuring brand standards are

met.Managing inventory, scheduling,

and overseeing franchisee

safety.Providing great guest service

and coaching restaurant team

members.

Property Manager - Corsino

Properties LLC, Hartford, CT (Jan 2002

- Oct 2003)Tenant eligibility and

compliance verification.Marketing

and vacancy management, screening

and selecting applicants.Shift Leader

Nationwide Security, Rhode Island,

NY, US (Apr 1995 - Nov

2000)Patrolling premises, monitoring

entrance, ensuring safety and

order.Collaborating with HPD,

removing wrongdoers, managing

security protocols.

Organizational Skills, Hospice Care,

Billing, Employee Orientation, Filing,

Interpretation, Dementia Care,

English, Home Care, Vital Signs,

Translation, Receptionist, Supervising

Experience, Data Entry, Restaurant

Management, Customer Service Skills,

Patient Care, Food Safety, Tutoring,

Scheduling, Caregiving, Inventory,

Spanish, Recruiting

Contact this candidate