Naihla Bunton

Louisville, KY *****

ad2xgc@r.postjobfree.com

+1-502-***-****

Willing to relocate: Anywhere

Work Experience

Remote Customer Service advocate

ADP/people care advocacy center - Louisville, KY

September 2021 to November 2022

• Analysis: Conducts client conversion and benefits meetings; reviews and confirms components of Payroll, Benefits, Risk and Safety, 401(k), co-employment practices and Human Resources in a consultative manner with the Key Client contact(s). Ensures understanding of the co-employment relationship. Initiates and implements the products and services as outlined in the contract. Analyzes complex requirements for Payroll, Benefits, Human Resource policies and procedures, and related financial accounting information. Sets up the client in TotalSource systems.

• Benefit Administration: Reviews original benefit elections in sales process and consults with client regarding any desired changes, discusses health care compliance, and any qualification rules related to the rapidly changing healthcare environment. Configures benefit administration tools based on client benefit elections (plans, contributions, etc). Responsible for auditing all paperwork and systems during to ensure a substantially error-free delivery of plans and services. Facilitates employee orientations, including the ancillary new hire agreements/forms and all selected benefit products. Conducts presentations of benefit plans; exercises in depth knowledge of plans, geographic nuances, and market experiences in open market. Drives benefit enrollment and ensures receipt of benefit group ID card.

• Project Management: Manages the completion of tasks and provides timely and accurate input on project status to the Client, Benefits, 401(k), Division Implementation, HR, Payroll and Sales. Audits and resolves any issues related to client paperwork and systems during the conversion period through closure. Ensures benefits enrollment deadlines are met, payroll is set up (and run twice) and all products/ services are set up correctly before transitioning the client to service. Utilizes resources (e.g.,Legal, Human Resources) but facilitates issues to closure to ensure maintained client satisfaction. hybrid banking Customer Service

USAA - Louisville, KY

2015 to March 2021

• Dual Bank trained for deposit and credit card accounts

• Respond to customer inquiries, complaints on a daily basis

• Reviewed and verified transactions to ensure proper processing according to established quality standards

• Knowledge of financial principles and practices

• Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards

• Check on the status of customer accounts and track checks and payments

• Review and explain account charges

• Assist banking customers who are victims of fraud, theft or identity theft

• Assist customers with replacing lost or stolen credit or debit cards

• Assist with address changes

Healthcare Claims Specialist/ customer service agent ADP (FSA Feds) - Louisville, KY

2014 to 2015

• Healthcare and Dependent Claim Specialist approval

• Denial of claims and open enrollment representative

• Enter patient data into appropriate database and update and maintain accurate files.

• Ensure client confidentiality and compliance with HIPAA regulations.

• Obtain information necessary for claim to be established in the claims system

• Comply with all rules, regulations and laws regarding the payment of medical claim

• Performing related data entry in proprietary applications Education

Associate of applied science in Healthcare administration Brown Mackie college - Louisville, KY

February 2014

Skills

• Ability to stay on task and remain calm in fast paced work environment

• Self starter with professional manner

• Excellent organizational skills

• Willingness to work in a flexible schedule and high workload

• Medical administrative skills

• processing insurance claims

• scheduling appointments

• Account Management

• Computer Operation

• Customer Service

• Microsoft Outlook

• Customer service

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