STEVE AIWERIOGHENE

Dallas TX, Ph 817-***-****, ad2xg8@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to utilize my skills in customer service and to use my strong organizational skills, educational background and ability to work well with people.

EDUCATION

BRONX COMMUNITY COLLEGE

AAS Computer Information System “Programming”

University of Lagos

BSC Finance

TRAINING/CERTIFICATION/LICENSES

•The Adjuster school Texas

•Adjuster Pre -Licensing Training Certificate of Achievement

•Texas Adjuster All Lines Course

•Proficient in Xactimate 28 (includes Sketch)

•Fundamentals of Adjusting Training

•Certified State Farm Auto Adjuster

•California Fair Claims Settlement Practices Regulations – 2017

•Eberl’s Claim Service Conduct Standards – 2015

•State Farm Auto Certification Exam

•State Farm Certification Policy

•State Farm Property Live Desktop Training

•NITCA Customer Service and Fraud Investigation

•NITCA Investigating Property Fraud

•Texas All Lines License.

Claims Assistant/Customer Service Representative, April 2023 – October 2023

SNI Staffing/CIS group

Responsibilities

Authorizes payments and completes necessary claims in order to pay vendors and claimants within prescribed deadlines.

Entered, recorded, and reviewed claims into claims information management system.

Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS.

Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients.

Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc.

Provided effective customer service to providers, field appraisers, agents, insurance agencies, clients and customers.

Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms.

Run daily and weekly cycle time reports on vendors.

Review and post status reports with litigated and non litigated claims.

Customer Care Associate, October 2021 – March 2023

Texas Preps, Houston Texas

Responsibilities

Takes calls and listens to client concerns regarding their accounts.

Responds to client inquiries about health and insurance benefits through phone, chat, or e-mail.

Oversees member accounts and modifies/changes them as needed or as requested by the client.

Identifies the actions necessary to obtain the results needed by the customer.

Provides answers to client questions and queries regarding their health premiums.

Handles customer complaints regarding billing, payments.

Refers client to superiors for other concerns.

Records actions taken, and modifications done during the phone transaction.

Generates sales leads through telemarketing.

Conducts phone surveys to clients to ascertain the company’s quality of service.

Customer Service Representative, June 2020 – July 2021

DSS Staffing/Worley, Hamond Louisiana

Responsibilities

Conducts customer service processes, as well as client acquisition.

Implements new products and offers.

Briefs clients regarding new product launches

Promotes products in-store and through phone.

Handles product returns and clients.

Takes product orders, checks pricing, and handles billing and payments.

Refers clients to managers and supervisors for troubleshooting, as needed.

Participates in leadership trainings for Customer Service Representatives

Customer Service Representative, May 2018 – JAN 2020

AAA Texas, Dallas Texas

Responsibilities

Goes over customer accounts for detail addition and modification.

Reviews expired records and coordinates with concerned clients to facilitate timely payments.

Maintains precise records of client activity to ensure appropriate payments and customer satisfaction.

Handles client complaints and product returns.

Collaborates with employees from the partnership store.

Networks with employees from partnership stores to acquire customer referrals.

Refers clients to managers and supervisors as needed.

Customer Service Representative, August 2016 – February 2018

Eberl’s Claim Service, Dallas Texas

Responsibilities

Promptly recognized and coordinated investigation with Special Investigations and Legal when a claim warrants involvement.

Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.

Mentor to new employees at a Branch level.

Volunteered for additional training in development of skills to efficiently investigate, evaluate and negotiate commercial losses in three states.

Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis.

Adhered to all statutory and regulatory fair claims practices.

Recognized and identified potential fraudulent claims.

Developed and maintained strong business relationships with internal and external customers.

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