SANDRA M. RAZALAN

SENIOR MANAGER- FINANCE AND ACCOUNTING OPERATIONS (SHARED SERVICES/BPO)

Manila City, Philippines

Contact No: +639*********

Email address: ad2xg3@r.postjobfree.com/ad2xg3@r.postjobfree.com

CAREER SUMMARY:

Experienced Senior Finance Team Lead/ Manager with demonstrated history of working, leading and managing the finance and accounting department of Hotels/Hospitality/Food Supply Chain, Engineering, IT / FinTech under BPO/ Shared Services Functions. Equipped in technical knowledge and experienced in doing transactional bookkeeping- accounting like Order to Cash (OTC/ QTC- END TO END) such as Billing, Invoicing, Collections, Accounts Receivables and Cash Applications, Purchase to Pay (P2P- END TO END), Bank Reconciliation, Expense Reimbursements, Credit Card Management, Financial Management and Payroll.

COMPETITIVE ADVANTAGES:

•Direct experience in developing, starting-up and/ or building out a shared services department.

•Leadership and Management of Shared Services Function.

•Client/ Stakeholder and Customer Relations Management

•Project Process Automation, Improvement and Migration

•Resource Optimization

•Training and Facilitation (Knowledge Transfer)

•Business Analysis and Continuity (Financial Reporting and Management)

•Customer Service Management and Operations

•Team Management (coaching, mentoring and training)

•Contract Management

•International Trainings

•Human Resources adhoc tasks

•Company Representative/ Authorized Person for Corporate Matters

•Amazon Virtual Assistant/ Amazon Account Specialist

•Executive Assistant to the CEO/ Directors

•Sales, Product Pricing and Calculations

PROFESSIONAL EXPERIENCE:

Senior Manager- Finance

August 13, 2019- September 10, 2023

BNCDIGI Philippines Inc. (Fintech/SaaS/ IT Software)

Duties and Responsibilities:

•Leads and coordinates the financial resources and activities for the Company and Group, managing the overall financial stewardship including financial reporting and compliance, financial forecasts, resource optimization and business investment opportunities across APAC.

Management and Leadership:

•Works closely with the Director of Corporate Services and the leadership team to coordinate the various business planning cycles and strategic initiatives that have broad impact across the portfolio.

•Provides strategic focus and input to the Director of Corporate Services and other leadership team members on all key business decisions including strategic direction, business development, resource optimization and management, and investments cases, with focus on profit optimization.

•Serves as the key interface for all the financial management issues within the Company and the Group.

•Presents and communicates to leadership the forecasts, performance, and potential risks/ opportunities of financial submissions.

Financial Responsibilities:

•Overseeing the accounting operations of the Company and the Group.

•Accountable for the forecasting, monitoring, and accounting of all project adjustments and coordinating with team members who have responsibility.

•Accountable for monthly, quarterly and year-end financial close processes and associated reporting for the Company and the Group. To submit reports to the Director of Corporate Services and Leadership Team.

•Responsible for the continued development of the organizational financial framework. To identify, develop, recommend, and implement improvements in the accounting systems and finance team performance including regular review of finance performance covering systems, processes, policies, and individual performance.

•Review financial reports and identifies ways to reduce costs. To ensure that all Managers are aware of and act in accordance with the financial policies.

Team Management and Internal Communications:

•Lead responsibility for keeping finance’s electronic and paper filing systems up to date, appropriately managed and tagged to enable easy retrieval of information by the organization and others.

•Both lead and support others in the Finance Team in developing strong relationships across DIGI Group and with external agencies and partners.

•Responsible for professional development of direct reports, holding regular 1:1 meeting, undertaking a half- yearly and annual appraisal and keeping the HR Information System up to date.

•Support and encourage staff in the Finance Team to build their skills and knowledge.

•Provide cover for other members of the Finance team during Holidays, sickness, or other absences and in emergencies. Assist in staff recruitment process. Perform other duties in non- routine circumstances.

Budgeting and Forecasting:

•To prepare and present financial forecasts to Director of Corporate Services and the Leadership Team.

•To review, monitor and manage the management forecasts and ensure that plans are adequately implemented and monitored from the start of each year, and to ensure consistent approach for new plans develop during the year.

•To develop and implement, together with Director of Corporate Services, an awareness of financial performance requirements and of the need for budgetary control within the Company and the Group.

•To develop strategies that work to minimize financial risk.

Audit and Compliance:

•To ensure legal and regulatory documents and filed and monitor compliance with all the statutory, tax and financial requirements.

•Review newly issued accounting standards for impacts to the Company and the Group as well as ensuring compliance with the existing and accepted accounting standards within the Company and the Group.

•Oversee the Finance team in their work with external Auditors on project specific Audits.

Finance Team Lead/Manager (OTC, AR, AP)

August 2017 up to Dec 2017

Microsourcing Philippines, Inc. (SAAS/ IT Software)

Pasay City

Duties and Responsibilities:

In charge of the operations of transactional bookkeeping and accounting duties as part of the Shared Services function in Manila, supporting EMEA, Australia and Malaysia.

•Lead and manage the operation of a team of Finance Specialist who are handling AR, AP and billing processes.

•Review and approve global transactional activities including AR, AP, and Bank Reconciliation, Fixed Assets and establishing related quality control processes and improvements.

•Involvement in the processing of more complex transactional entries including month-end journals

•Support the fortnightly supplier run, month-end activities and other cadences and dealing with related queries.

•Help build and manage the Manila Shared Services function including the responsibility of onboarding new employees.

•Partner with wider finance team and business units to achieve their own objectives and working within the relevant metrics and SLAs of the Shared Services function. This involves ensuring all SLAs are met with a high level of quality and consistency.

•Be a champion for the new accounting system NetSuite. Help train and educate on functionality and embedding its new processes.

•Assist with year-end audit activities where necessary.

•To ensure the results from the daily routines of our finance function by guiding and coordinating our international service center team through reporting.

•To coordinate new process introductions, new projects and different ad hoc tasks.

•Ability to help team members with their daily tasks and work as a backup for the team members if it’s necessary

•To plan and schedule of weekly, monthly and quarterly responsibilities by following deadlines and allocating resources.

•Responsible of team’s results and atmosphere. (work quality and timeliness)

•To expand the business locally by showing headquarters in Finland that Philippines can handle more Accounts payable and receivable processes.

•All other tasks as needed and as required by the Finance Controller in Finland.

Accounts and Compliance Manager / Accounts Receivable Manager

February 26, 2013 up to August 15, 2017

Remote Staff Inc. (IT Recruitment/BPO)

Makati City

Duties and Responsibilities:

Team Management, Budgeting, Forecasting and Process Delivery

• Reports directly to the CEO of the company.

• Manage a team composing of Accountants (AP and AR), Collections Officers, Contract Specialist, and Compliance Officers handling local subcontractors and foreign clients (Australia, UK and US). Including mentoring (coaching), training, developing and motivating the team. Enhance, monitor and report on team performance targets and KPI’s.

• Managing and overseeing the daily operations of the accounting department. Achieves accounting operational objectives by contributing accounting information and recommendations to strategic plan and reviews. Including other transactional activities such as AR, AP, Fixed Assets, Bank Reconciliation, Reimbursements and Credit Cards.

• Monitoring and analyzing accounting data and produce financial reports or statements. Confirms financial status by monitoring revenue and expenses, profit and loss and cash flows.

• Coordinating the collection, consolidation, and evaluation of financial data. Preparing special reports on collections, invoice issued and resolved issues. Handling escalations. Coordinates with stakeholders on any concerns and issues as needed. • Establishing financial status by developing and implementing systems for collecting, analyzing, verifying/ auditing and reporting information.

• Maintains financial security by establishing internal controls. Meets financial objectives by forecasting requirements such as analyzing variances and initiating corrective actions.

• Accomplishes accounting and organization mission by completing related results as needed.

• Provide recommendations. Improve internal systems and procedures as well as initiate corrective actions.

• Identifying trends, determining system improvements and implementing of changes.

• Facilitated and maintained good relationship with subcontractors and international clients.

• Involved in the recruitment process for any openings in the accounting department. Coordinates with the Recruitment Team.

• Assign projects and direct staff to ensure compliance and accuracy.

• Reviewing and checking payroll.

• Preparing and completing action plans; implementing production, productivity quality and customer service standards.

• Regular Audits. Complete weekly, monthly and annual audits.

• Identifying of problems, forecasting issues/ concerns and resolving problems.

Accounts Receivable Team Leader/OTC Manager (SAAS/SPS)

July 23, 2009 up to February 15, 2013

IPP Technologies Inc. / CNC BPO Solutions Inc.

Mandaluyong City/ Muntinlupa City Philippines

Account Handled:

Marketboomer International Ltd (Hotel / Hospitality / Supply Chain)

Australia Ireland United Kingdom China United Arab Emirates Thailand Singapore

TRAINING HELD:

July 23 to July 31, 2009- ‘Marketboomer International Ltd, Office 2503, Shatha Tower, Dubai Media City United Arab Emirates

Duties and Responsibilities:

•Create good customer relationships with the accounts department for payment follow up in a professional manner.

•Order to Cash end to end process (Customer Order, Customer Credit, Order Fulfillment, Billing & Invoicing, Cash Applications).

•Prepares, posts, verifies, and records customer payments and transactions related to Accounts Receivable.

•Create invoices according to company’s practices, submits invoices to customers.

•Maintains and updates customer files, including name or address changes, mergers or mailing attentions.

•Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent account holders to request payment.

•Creates report regarding the status of customer accounts as requested.

•Researches customer discrepancies and past-due amounts.

•Collaborates with Controller to reconcile accounts receivable on a periodic basis.

•Assists in generating monthly billing statements based on the general ledger.

•Assists Controller in reconciling revenue accounts each month.

•Copies, files and retrieves materials for accounts receivable as needed.

•Relays changes of information to the team/ appropriate employees.

•Performs other related duties as assigned.

•Helping Accounts payables with their Purchasing Order disputes or any queries about their Statement or Invoices. (Credit Note)

Accounts Payable/Data Encoder cum Receptionist (2nd job- part time)

April 11, 2011 up to July 08, 2011

CNC BPO Solutions Incorporated

21km East Service Road Sucat, Muntinlupa City Philippines

Account Handled:

CNC Machinery Sales Australia (Industrial/Mechanical Company)

CNC Machinery Sales Australia is dedicated to providing ongoing service and support to our clients in every part of Australia. Providing competitively priced high-quality products with service and support Australia wide.

Outbound Collections & Sales Representative

October 27, 2008 to February 09, 2009

Acquire Asia Pacific (BPO/CALL CENTER)

Mandaluyong City

Account Handled:

DODO and Startel Communications (Telecom Company in Australia)

Duties and Responsibilities:

•Calling & Selling Mobile, Home phones and Internet Plans to the Customers

•Calling, Collecting & Setting up Payment Arrangement to Delinquent Customers.

Credit Administrator /Customer Service Representative

March 03, 2008 to July 31, 2008

Orchid Cybertech Services Inc. (CALL CENTER)

Ortigas Center, Pasig City

Account Handled:

Soul Telecommunications Australia

Duties and Responsibilities:

o Coordinates with customers for payment through telephone calls and emails.

•Assisting customer with mobile and home phone inquiries. Evaluating and analyzing customer’s credit rating;

•Accepting and processing payments for customers.

•Sending and keeping a record of Customers Invoice/Bills.

•Organize debt collectors.

Collections Specialist / Accounts Specialist

September 11, 2006 to December 2007

IQOR formerly Intellirisk Management Corporation (CALL CENTER)

Makati City 1200

Account Handled:

American Express Card

Duties and Responsibilities:

•Coordinates with customers for payment through telephone calls and emails.

•Assisting customers with their bills/ invoice. Accepting and processing payments for and from card members; documenting and Assessing card member’s credit report history.

•Keeping and updating details of new and existing customers.

Customer Interaction Associate (Outbound)

January 04, 2006 to June 2006

Ambergris Solutions Inc. (CALL CENTER)

Ortigas Center, Pasig City

Duties and Responsibilities:

Demographic interview with business to business in the United States and Canada for lead collection.

Call Center Agent (Outbound Sales- Appointment Setting)

February 07, 2005 to May 2005

E-Pacific Global Contact Center

Ortigas Center Pasig City

•Setting appointments for timeshare (vacation ownership) clients.

SKILLS:

•MYOB

•Xero

•Netsuite Oneworld

•Twinfield

•MS Office, MS Excel, PowerPoint

•Sharepoint (Training)

•Zendesk (Ticketing)

•Expensify (Reimbursements)

•Salesforce (CRM)

•SAP

•Quickbooks

•Concur

•Hubspot

•Asana

•Slack

•Product Hunting & Sourcing

•Product Listing

•Market Research

•Account Management (Seller)

•Inventory and Orders Management

•PPC Campaigns and Optimization

•Documentation Management

•Calendar, Email and Travel Management (Vendors/ Third Party Communications)

•Property Management

•Accounts Receivable- Sales, Invoicing, Billing, Collections and Cash Applications

•ConnectWise (Ticketing)

•SPS Commerce

•Bookkeeping

EDUCATIONAL BACKGROUND:

Lyceum of the Philippines (Intramuros, Manila)

BS Computer Engineering

Adamson University (Ermita, Manila)

BS Commerce Major in Accountancy

Pinoywish Training Center

Caregiving NCII (October 2021- August 2022)

Virtual Assistant Training Philippines

Bookkeeping with Quickbooks Online (January 2023)

Amazon Prime PH

Amazon VA (February 2023)

CHARACTER REFERENCES:

Mr. Ray Cabiling

Senior Manager- Global Resource Operations- Adventure Consultancy Solutions

ad2xg3@r.postjobfree.com/ +639*********

Ms. Patricia Palustre

Hammerjack - Account Manager

ad2xg3@r.postjobfree.com/ +639*********

Mr. Lyndon Cortez

Pru-Life UK- Associate Unit Manager

ad2xg3@r.postjobfree.com/ +639*********

Jayross Lee

Director of Corporate Services- DIGI-BNC Singapore Pty

ad2xg3@r.postjobfree.com/ +658*******

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