JASHANPREET KAUR

CONTACT

+1-647-***-****

ad2xfh@r.postjobfree.com

SKILLS & TRAINING

TECHNICAL SKILLS:

Standards of accounting.

Knowledge of regulatory standards. ...

General business knowledge. ...

Software proficiency. ...

Data analysis. ...

Attention to detail. ...

Effective communication. ...

Critical thinking.

MS excel

MS word

Outlook

Power point presentation

PERSONAL SKILLS: - Quick Learner Professional Phone Etiquette Accurate & Detailed Creative Problem Solver Dependable & Reliable Excellent Communication Skills Pleasant Demeanor Leadership & Supervision skills ERP skills like collaboration, teamwork and conflict resolution Detail Oriented.

EXPERIENCE

Customer representative -Costco Oct 2022-present

Receiving and placing customer service telephone calls

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Resolving customer complaints, managing database records, drafting status reports on customer service issues

Data entry and research as required to troubleshoot customer problems.

Assist customers in handling their accounts and merchandise. Make interactions relevant and keep the client experience in mind. Assign clients to the appropriate CIBC team members who can assist them in achieving their objectives.

Pay attention, probe, and see yourself in the client's position. Behaving like an owner means accepting responsibility for customer problems and knowing when to enlist help from others to come up with a better solution.

Develop your technological expertise. By introducing clients to our mobile banking applications, you can share your knowledge and assist them in managing their banking needs more effectively.

Assistant part time clerk July 2022- aug 2022

Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.

EDUCATION

Humber College (SEP 2022-)

Business Administration-Accounting

Senior secondary (Apr 2019 – Mar 2021)

Commerce (Subjects include-Accountancy, Economics, Business Studies)

Diploma Certified

Smart learning institute

Basic Computer including MS excel + may 2022-aug 2022

Contact this candidate