Alexia Thomas

Customer Service Oriented

***** **** **, ******** *******,

United States, 48313-2337

248-***-****

ad2xe2@r.postjobfree.com

Customer Service Oriented professional with a strong background in resolving customer inquiries and managing data. Showcases proficiency in computer skills, Microsoft Office, and analysis. Known for attention to detail and robust communication skills. Proven track record of success as a loan specialist, coupled with a knack for problem-solving. Eager to bring these skills to a new challenge.

Employment history

Customer Service Representative

Marshalls/Homegoods at Sterling Heights, Michigan

• Handled customer inquiries, answered questions, and resolved problems in a timely manner

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

• Created a new customer database by entering customer information into a database

• Took over 50+ calls a day

• Noticed incorrect prices and fixed tags daily

• Helped with the schedule to make sure we had enough staff

• Front Desk Associate

• Handled returns

Collaborate with the inventory management team to ensure accurate and up-to-date product information for customers.

Data Entry/Customer Service

Dako at Sterling Heights, MI

• Analyzed transcripts of customer service calls to identify and rank customer service issues

• Increased accessibility and usability of customer data by redesigning data visualization techniques to include statistical graphs and informational graphics

• Created reporting tools to help lower support costs by identifying time wasted serving customers

• Repurposed existing data sets to incorporate new features and analytics, expanding the use of analytics across the organization

• Resolved Patron Concerns

Implemented automation tools to streamline data entry processes and reduce manual errors. Employment history

Loan Specialist

United Wholesale Mortgage at Pontiac, Michigan

Obtained copies of applicant's credit histories and reviewed paperwork to determine feasibility of granting loans. Handled Customer Complaints with ease by conducting research, listening carefully, and taking appropriate actions. Recommended loan approvals and denials based on customer loan application reviews. Submitted loan applications to underwriter for verification and recommendations. Responds to client complaints promptly.

Conduct thorough analysis of loan applications to assess risk and determine appropriate loan terms and conditions. Develop and maintain relationships with loan applicants and provide excellent customer service throughout the loan application process.

Concierge/Med-Tech

Medilodge Senior Living at Sterling Heights

Assist residents with daily activities such as bathing, dressing, and eating Coordinate transportation services for residents to medical appointments and social events. Provide emotional support and companionship to residents Assist with medication management and ensure residents are taking their prescribed medications on time Ensure the safety and well-being of residents by promptly reporting any incidents or concerns to the appropriate personnel.

Maintain accurate medication records and ensure that all medications are stored and administered in accordance with state regulations and facility policies.

Facilitate communication between residents and their families by providing updates and information on resident well- being and activities.

Education

Sep 2017 - May 2020

High School

Henry Ford II High School at Sterling Heights, Michigan Graduated 1 year early.

Skills

Computer skills

Expert

Customer service

Expert

Typing

Expert

Analysis skills

Experienced

Guest services

Expert

Microsoft office

Experienced

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